|Forum topic by ardbeg||posted 04-11-2012 01:19 PM||1645 views||0 times favorited||10 replies|
04-11-2012 01:19 PM
With how often customers don’t get the treatment and respect they deserve I thought it was fitting to post this. I ran into a problem when I unpacked my new saw—one base piece was doubled and the opposite member was missing. I sent an email to Rikon after business hours last night and when i called first thing this morning Rod already was familiar with the situation and took care of it immediately.
Rikon customer service (and Rod in particular) was fantastic. They are overnighting me the missing piece and apologized for the mix up. I have actually never had a customer service rep that was that quick to respond, fix the problem and seem genuinely concerned that something went wrong. It was refreshing to know that someone out there is doing it right.
Interestingly, I debated about the Rikon, because it was my first tool from them and I wasn’t sure what to expect. The initial disappointment in opening the box was outweighed by knowing they have great people standing behind their product.
So, tomorrow I will be able to get it set up and it will be working for my project by Friday.
-- You may delay, but time will not. --Ben Franklin