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Problem Getting Parts From Delta Coupled TO B&D's Sale Of It

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Forum topic by BlankMan posted 855 days ago 933 views 0 times favorited 1 reply Add to Favorites Watch
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BlankMan

1487 posts in 1957 days


855 days ago

Topic tags/keywords: delta delta parts bandsaw lathe planer scroll saw drill press miter saw jointer tablesaw

It appears to be actually two fold. I had heard from people I know, insiders, and that’s as far as I’ll go and no they’re not my third cousins girlfriend’s father’s bother-in-laws older sister’s ex-boyfirend’s brother… If you get my drift. Anyway, when B&D sold Delta it did not include the current parts inventory so that left the new owner hanging. That explains why parts are still available at DeWalt Service Centers and via DeWalt’s ServiceNET. And I know, I ordered some a month and a half ago online and got them in a week.

That was my first order, I then ordered a two speed pulley for my Delta band saw conversion project at the Service Center on February 28th and haven’t received it yet. So after two weeks I stopped in at the Service Center and they looked it up, scheduled to be released (that’s their way of saying when they’ll have it) June 1st. 3 months?!

So I emailed Delta, and got the response below, and even that took a week…

Thank you for contacting DELTA. Unfortunately we do not have this part available. When we purchased the DELTA brand in early 2011 we lost several relationships with factories that produced DELTA products. These factories did not want to work with such a small company and so many of our products that were in stock would only be available until the stock ran out. We could not get any service parts for these machines and so we are hard at work looking for a new source for these parts and machines. I am sorry that I cannot provide you with a time of delivery for the part you need.

I find that a little hard to believe, but possible I guess. But I wonder if it’s because they don’t want to work with a Chinese company maybe?

This particular pulley I know was still made in the U S of A and I’m kind of surprised that company’s wouldn’t want to continue supplying parts. Or maybe this is a cover because it costs too much to make them here so they’ll make them in China cheaper but still charge the same as if it were made here. Won’t surprise me at all.

-- -Curt, Milwaukee, WI


1 reply so far

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mloy365

429 posts in 1735 days


#1 posted 855 days ago

Wouldn’t surprise me either. All about the corporation bottom line. Then if they have a chance, they will get to customer and supplier!

-- Mike - Northern Upper Michigan

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