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Warranty vs Manufactors Defects

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Forum topic by Trapshter posted 03-18-2012 01:29 AM 1084 views 0 times favorited 21 replies Add to Favorites Watch
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Trapshter

62 posts in 1119 days


03-18-2012 01:29 AM

Topic tags/keywords: question resource

I would like to hear from the community here on how you guys feel about tool companies extending warranty past the original owner for a prescribed period of time ( ie: for up to a year from original purchase). Or should it be only for the original purchaser. Also should tool companies fix, repair ,or replace any and all manufactures defects whether it’s a minor or major. Regardless of who owns the tool ( original owner—- second hand owner ) or do you think that manufacture defects should only be repaired or replaced for the original owner. I want to keep my opinion out of the original post so that I may hear from you guys
Thanks for your input
John M

-- Smile and wave boys just smile and wave


21 replies so far

View BlankMan's profile

BlankMan

1487 posts in 2078 days


#1 posted 03-18-2012 02:03 AM

If it’s bonafide manufacturing defect or machining error that didn’t show up until later, no matter how much later I feel it should be corrected at no charge to the original owner. As for the second or third owner I’m on the fence. Reason being the original owner may have sold it because of the defect and not told the buyer. Unethical in my opinion. But they bought it used so it wasn’t new they maybe should expect something to go wrong. Can’t expect the manufacturer to pay for repairs forever, but if it was a defect… That’s my problem…

For me any problems are usually noticed by me right away and have had no problem getting parts to correct things. Some are faster then others, Delta, frickin’ fast like Jimmy Johns when Pentair owned them, Jet slower then molasses, 6 months one time. Can’t say I’ve encountered any problems months or years later so it’s kind of a moot point for me.

-- -Curt, Milwaukee, WI

View derosa's profile

derosa

1557 posts in 1560 days


#2 posted 03-18-2012 02:34 AM

A defect should be dealt with regardless of the order of the buyer, it can save the company a lot of money in the long run. Someone has a tool with a serious defect and something goes wrong involving serious injury they will go after the manufacturer for selling a bad product. In all likelihood the injured party will win regardless of if they were the original buyer.
Warranty can be something else altogether and it should be a companies choice to stand by it for anyone after the first buyer. But if they really stand by their warranty and really sell a decent product that is supposed to last and all receipts are in order then they should consider extending the warranty to a later buyer if the tool is still within the standard time period.

-- --Rev. Russ in NY-- A posse ad esse

View interpim's profile

interpim

1133 posts in 2183 days


#3 posted 03-18-2012 02:38 AM

I feel the warranty should extend to whoever owns it.

Take the Craftsman RAS recall. It doesn’t matter who the original owner was, only the current owner to get the rebate… I’ve made a couple bucks this way.

-- San Diego, CA

View Jeremy Greiner's profile

Jeremy Greiner

568 posts in 1497 days


#4 posted 03-18-2012 09:09 AM

I think it is unfair for the company to warrant something that is purchased second hand. When you purchase something from a company they warrant the product purchased from them. If you want a warranty on a used product you should get it from the person you bought it from but that is unlikely.

You where able to inspect the item when purchasing it, if you where not happy with it you shouldn’t have bought it. If you feel you where sold a lemon, there are lemon laws for you to take recourse against the person who sold it to you.

For all you know, the company could have sent the original owner a replacement part and he opted not to give it to you, or he opted for a discount on a future purchase, or a small refund of his purchase. Why should the company have to pay to “fix” something twice?

If you want to buy tools free from defects, buy them new .. and you’ll have a the guarantee that the item will be free from defects of the company will make it right (assuming the company has such policy and I wouldn’t buy from a company that didn’t).

When you buy something used, you buy it as is .. that includes defects and all.

-jeremy

-- Easy to use end grain cutting board designer: http://www.1024studios.com/cuttingboard.html

View kizerpea's profile

kizerpea

746 posts in 1092 days


#5 posted 03-18-2012 12:33 PM

I agree wid jeremy unless the warrenty is transfurable..buy used thats what u got..its up to the buyer to do his homework an check it out. the seller mite not no what they have or what its worth.

-- IF YOUR NOT MAKING DUST...YOU ARE COLLECTING IT! SOUTH CAROLINA.

View ChuckV's profile

ChuckV

2465 posts in 2252 days


#6 posted 03-18-2012 12:46 PM

From a purely selfish perspective, I prefer that used items not be backed by the manufacturer. If they were, the prices on the second-hand market would be closer to those on the new market. There would be no reason for a nearly-new item to have a price much below the new cost. I prefer to have the second-hand market discounted for lack of warranty and make my buying choices with care.

-- “While the world with closed eyes sleeps, The sky knows and weeps - steel rain. ” ― Nathan Bell

View BlankMan's profile

BlankMan

1487 posts in 2078 days


#7 posted 03-18-2012 02:07 PM

Jeremy makes some very good points I have to agree.

-- -Curt, Milwaukee, WI

View Gene Howe's profile

Gene Howe

5939 posts in 2153 days


#8 posted 03-18-2012 02:17 PM

Bought new, warranty applies. Otherwise, nope.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View Bill White's profile

Bill White

3544 posts in 2685 days


#9 posted 03-18-2012 03:12 PM

Ya pays your money and ya takes yer chances.
Bill

-- bill@magraphics.us

View Sawkerf's profile

Sawkerf

1730 posts in 1793 days


#10 posted 03-18-2012 03:46 PM

I don’t see a problem with the system as it exists now.

If a defect doesn’t involve a safety issue (i.e. poor fit/finish), and the original purchaser decides to live with it, why should a subsequent owner be able to make a claim against the manufacturer – possibly years later?

If a defect does involve a safety issue, the existing recall process addresses the problem – no matter who currently owns the machine or tool.

-- Adversity doesn't build character...................it reveals it.

View CharlesNeil's profile

CharlesNeil

1158 posts in 2595 days


#11 posted 03-19-2012 12:58 PM

Hate to be the guy ‘against the grain’ here, but a warranty is a warranty, simple as that. What possible difference should it make who owns it, if you make a product, stand behind it, always.

View knotscott's profile

knotscott

5567 posts in 2100 days


#12 posted 03-19-2012 02:42 PM

IMO any true defect that prevents the tool from performing properly should be fixed by the manufacture during the stated warranty period regardless of who owns it….if it’s their screw up, they own it. The length of a warranty is built into the price and is one of the aspects most people consider when choosing new tools. Serial numbers (age) should dictate whether or not it’s covered, not who owns it. Manufacturers are under no obligation to extend warranties for free.

The problem is differentiating what is truly a defect from what’s a minor cosmetic blemish, a non-issue, a user error, or a user adjustment that the user doesn’t understand….those types of warranty complaints cost everyone money in the long run, and some people are just unreasonable with their expectations.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View Sawkerf's profile

Sawkerf

1730 posts in 1793 days


#13 posted 03-19-2012 02:44 PM

So, every product should have a lifetime, unconditional, warranty?

-- Adversity doesn't build character...................it reveals it.

View NBeener's profile

NBeener

4806 posts in 1899 days


#14 posted 03-19-2012 02:46 PM

Say goodbye to Harbor Freight ;-)

-- -- Neil

View Kenny 's profile

Kenny

260 posts in 1173 days


#15 posted 03-19-2012 03:25 PM

I think many of you have missed a very important scenario.

What if you were to buy a product from the original purchaser that was new and in the box, having never been unwrapped, much less used?

Should the original purchaser then be responsible for whatever unknown defects were present?

Or should the company recognize that the product was essentially still “new” and transfer only the applicable “manufacturers defect” portion of the warranty to the second purchaser of the tool?

It is my opinion that every situation is different and needs to be dealt with as such. There is no way to bundle every “used tool sale” into one category and still make accurate judgement calls without knowing specifics of each case.

On the other side of the coin, it has also been my experience that if you purchase a tool that is still relatively new on the second hand market, and it was made by a reputable manufacturer, they will take care of you if there was a legit manufacturing defect.

Your mileage may vary. Though your best bet is to be an educated buyer and to avoid these potential issues when possible by making smart choices, inspecting items thoroughly, asking many questions, doing your homework and researching the items before purchasing, and most important of all, buy reputable brand name products that have been proven over time to be trouble-free in most cases.

-- Kenny

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