|Forum topic by BoardSMITH||posted 03-15-2012 06:18 PM||1993 views||0 times favorited||23 replies|
03-15-2012 06:18 PM
On Feb 6 I purchased a Grizzly G0609X 12” jointer which was delivered on Feb 9. It was then the troubles started.
First – The dust hood had gaps all around the perimeter which allowed the DC to loose suction there. (Oneida Pro 2000 with just one blast gate open at the jointer.) At one time I took off the hood and found 2 gallons of chips still in the chute. A trip to a local sheet metal shop for a custom made hood helped to cure this problem. I informed Grizzly of the problem with photos and they offered to pay me for the custom hood which they said they did, with a gift certificate. I haven’t seen the GC yet.
Second – There appeared on my shop floor two set screws. For the life of me I can’t find where they are supposed to go. I hope they weren’t holding something important in.
Third – The spring in the guard popped loose and would not close the guard across the cutterhead. Nothing like a 12” spinning spiral head to strike fear in ones heart. I finally received replacement parts but didn’t install them because of more problems.
Fourth – The drive pulley on the motor flew off during use. I had the door covering the pulley off and was very lucky to find the bolt to reattach the pulley.
Fifth – The biggie! I noticed a lot of snipe in whatever I was planing. The end of the board seemed to fall off the infeed table so I consulted the manual for the correct leveling procedure and did it not once, twice or three times but four times. On the last try, started at 10am and concluded at 2:30pm, I finally figured out the infeed table was 0.010” higher on the belt side and 0.013” lower on the front side. Yes, I contacted Grizzly tech service and they finally agreed, after 8 phone calls, to replace the machine as defective.
I have no confidence in their 12” jointer! The G0490X I did have was perfect right out of the box. I do regret selling it! So I asked for a credit against another G0490X and a G0564 edge sander which would net Grizzly an extra $600 or so in extra business. (BTW The G0609X was my 7th Grizzly power tool.) No they can’t do that, repair or return only. And a refund is out of the question. Not what my credit card company says!
So I now sit here without a jointer waiting for a CS supervisor to return my 2 calls from yesterday. If no call comes by 3pm, I will file a dispute with the credit card company for a full refund.
-- David www.TheBoardSMITH.com