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Wood Magazine 27 Year Compilation

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Forum topic by Ken Fitzpatrick posted 01-27-2012 10:08 PM 989 views 0 times favorited 7 replies Add to Favorites Watch
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Ken Fitzpatrick

373 posts in 2771 days


01-27-2012 10:08 PM

I recently ordered the update to my 25 year compilation of Wood Magazine. For an additional $20 they sent me a new DVD with 2 additional years included. Unfortunately the DVD does not work. I am writing this in hopes it will save many of you some of the agrivation that I experienced in trying to get the DVD replaced.

Lets just say that after three calls, the second of which connected me to one of the rudest people I have ever had the displeasure to speak with, I finally connected with a very professional young lady by the name of Megan Miller.

She was straight to the point acknowledging they already knew of the problem and were making lists to resend the DVD’s when the new stock arrived at their location. She couldn’t have been any more helpful and courteous. So if anyone has purchased the 27 year compliation and it doesn’t work, I would call Megan Miller, Wood Magazine Plans and back issues department at:

888-636-4478

-- • "I have noticed that nothing I have never said ever did me any harm."....... Calvin Coolidge


7 replies so far

View NBeener's profile

NBeener

4806 posts in 1921 days


#1 posted 01-27-2012 10:12 PM

I hope you finally DO get a working product.

Personally, I’d LOVE to have ALL these magazine archive DVD’s … just to have them.

WOOD is way too corporate for me, these days. I’m just put off by their “I WANT MORE MONEY FROM YOU … RIGHT NOW” approach to marketing.

You’d think—after a 3yr subscription—they could WAIT two or three months, before asking me to renew, but … no.

Like the product, generally. Tired of their approach to me, as a customer, though.

Thanks for the tip.

-- -- Neil

View Jeff in Huntersville's profile

Jeff in Huntersville

402 posts in 1942 days


#2 posted 01-27-2012 10:14 PM

Lost me as a customer five years ago for the same reasons as Neil.

View Ken Fitzpatrick's profile

Ken Fitzpatrick

373 posts in 2771 days


#3 posted 01-27-2012 10:18 PM

Neil and Jeff, I hear and understand what you are saying. I’ve been getting quite miffed at the early renewal barage that I have been getting also. My initial phone calls didn’t give me much confidence that I was going to be able to resolved this. But I believe Ms. Miller will follow through. I’ve been using the 25 year dvd for two years now and find it indispensable, but had to surrender the original dvd to get the upgrade. No problem as long as the upgrade will work. I’m sure eventually it will.

I am fortunate to have DVD compilations of most of my mags and find it much easier to deal with. The other benefit was being able to give away my old mags to some new woodworkers who will get much use from them and relieving me of the storage space they used to tak up.

-- • "I have noticed that nothing I have never said ever did me any harm."....... Calvin Coolidge

View DaveHuber's profile

DaveHuber

38 posts in 1865 days


#4 posted 01-29-2012 02:50 PM

Ken,

If you haven’t already, you should consider writing a letter to the Wood folks outlining the difference between the first persons you dealt with and Ms. Miller. That way, maybe they will be motivated to change their lineup. Sometimes the folks running the show have no idea what ACTUALLY goes on day to day at their operation. Telling us is ok, but telling the folks that make the hire/fire call is good, too.

It might get Ms. Miller a pat on the head from her supervisor, too. Those are always nice.

I have found that a good old Snail Mail old fashioned business formatted letter lands with a thud that Email just cannot duplicate.

You might include a copy of the thread you started to boot.

Thanks, from a possible future user of the Wood CS number.

Dave

-- Dave, Oak Park, IL

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DaveHuber

38 posts in 1865 days


#5 posted 01-29-2012 02:50 PM

X

-- Dave, Oak Park, IL

View Chipy's profile

Chipy

374 posts in 1341 days


#6 posted 01-29-2012 03:29 PM

Love the Magazine Hate the customer service as well.I can’t believe people do business this way, in this economy you would think Wood Magazine would bending over backwards in thees times.I know what it is, not enough stretching!!!!!

View Ken Fitzpatrick's profile

Ken Fitzpatrick

373 posts in 2771 days


#7 posted 01-29-2012 04:29 PM

Dave, have already done that. Old school that I am, I actually wrote the letter prior to posting. Coming here and posting was intended to help my fellow woodworkers. I do know that as commercial as they are, Wood watches what is said about them in the community. The additional comments by readers of my post will hopefully send an additional message.

My personal belief is that all of our mags will soon be going digital to control costs even further. I hope that will force a standardization of the format. Magazine specific formats are counter productive. Standardization utilizing PDF format will make their products mor desireable. Companies monitoring all the woodworking sites (you know they are) should be taking all of our comments seriously since we do have a variety of resources available.

-- • "I have noticed that nothing I have never said ever did me any harm."....... Calvin Coolidge

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