|Forum topic by Vrtigo1||posted 01-16-2012 08:34 PM||1239 views||0 times favorited||3 replies|
01-16-2012 08:34 PM
I have a Ridgid BS14002 14” band saw which is the model that used to be sold at Home Depot. The upper wheel hinge cracked, so now I can’t adjust the angle of the upper wheel and as a result the blade doesn’t track correctly.
This is the part that I need:
I called Ridgid and they told me that they won’t send parts directly to end users, you have to take the tool to a service center and the service center has to order the part for you.
Trouble is, the three closest service centers I found on their website all told me that they no longer work on Ridgid tools. I was able to find another service center that still does, but it’s about 60 miles away. I’m assuming that I’d have to make 4 trips (there and back to drop off, and there and back again to pick up). At that point, I’m looking at 6 hours of time and over $50 in gas, so it would be cheaper to just order the $18 part online.
I was just wondering if anyone else has been in a similar situation and been able to convince Ridgid to simply send them parts. I’ve already taken the saw apart and removed the broken part, so I know I could fix it myself, it just kind of irks me that Ridgid wants me to spend the time and money to load it up and take it to a service center when it’s a simple fix.
This is my first time dealing with repairing a ridgid tool, I’ve read on the forums that most other manufacturers like grizzly, etc will just send you the parts and let you fix it yourself. Kind of a pain the way ridgid does things, especially if you don’t have a service center nearby.