Getting ridgid parts without going to a service center?

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Forum topic by Vrtigo1 posted 01-16-2012 08:34 PM 1396 views 0 times favorited 3 replies Add to Favorites Watch
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434 posts in 3226 days

01-16-2012 08:34 PM

I have a Ridgid BS14002 14” band saw which is the model that used to be sold at Home Depot. The upper wheel hinge cracked, so now I can’t adjust the angle of the upper wheel and as a result the blade doesn’t track correctly.

This is the part that I need:

I called Ridgid and they told me that they won’t send parts directly to end users, you have to take the tool to a service center and the service center has to order the part for you.

Trouble is, the three closest service centers I found on their website all told me that they no longer work on Ridgid tools. I was able to find another service center that still does, but it’s about 60 miles away. I’m assuming that I’d have to make 4 trips (there and back to drop off, and there and back again to pick up). At that point, I’m looking at 6 hours of time and over $50 in gas, so it would be cheaper to just order the $18 part online.

I was just wondering if anyone else has been in a similar situation and been able to convince Ridgid to simply send them parts. I’ve already taken the saw apart and removed the broken part, so I know I could fix it myself, it just kind of irks me that Ridgid wants me to spend the time and money to load it up and take it to a service center when it’s a simple fix.

This is my first time dealing with repairing a ridgid tool, I’ve read on the forums that most other manufacturers like grizzly, etc will just send you the parts and let you fix it yourself. Kind of a pain the way ridgid does things, especially if you don’t have a service center nearby.

3 replies so far

View pintodeluxe's profile


5815 posts in 3047 days

#1 posted 01-16-2012 09:00 PM

I have had great luck with in the past for several makes of tools. I was skeptical that they would carry Ridgid parts because it is a H.D. only brand name. However, I was pleased to see they do carry a full line of parts for Ridgid Band Saws. Be sure you type in”Band Saw” and not”Bandsaw” or it won’t find your parts.
Good luck!

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View syenefarmer's profile


517 posts in 3315 days

#2 posted 01-16-2012 10:07 PM

In your present circumstances, if it were me, I’d just order the part, fix the saw and be done with it. Sometimes getting something fixed for free isn’t the least expensive way to go.

View papadan's profile


3584 posts in 3602 days

#3 posted 01-16-2012 10:41 PM

Join the Ridgid forums and you will get help with this kind of problem. With the service centers so far away they can get the parts shipped to you.

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