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Forum topic by richgreer posted 01-07-2012 11:25 PM 1025 views 0 times favorited 22 replies Add to Favorites Watch
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richgreer

4524 posts in 1730 days


01-07-2012 11:25 PM

It seems like we get too many 5 star reviews. Yes, I have done some 5 star reviews, but also gave lower ratings when I deemed it appropriate.

I’ve read some 5 star reviews and, based on what was written, it did not sound like a 5 star product.

I think part of the problem is that 5 stars is the default. If you skip over the rating section, the review automatically comes up as 5 stars.

In my opinion, if the writer does not proactively enter a rating, the default should be “no rating”. A review would only get a rating, at any level, if the writer made a pro-active effort to set the rating.

As an FYI, I have one review out there that has a 5 star rating simply because I forgot to set the rating to what I really thought it should be.

-- Rich, Cedar Rapids, IA - I'm a woodworker. I don't create beauty, I reveal it.


22 replies so far

View rhett's profile

rhett

699 posts in 2323 days


#1 posted 01-08-2012 02:54 PM

Ratings are subjective and hold a strong bias towards the reviewer. If a new woodworker buys a tool and it is the only one they have used, then it is automatically the best tool ever, even if it sucks. What you have here is more of an overview of a product. Without relation to a similar item or multiple reviews of the same item all you will get is opinion.

-- It's only wood.

View planeBill's profile

planeBill

480 posts in 1065 days


#2 posted 01-08-2012 03:06 PM

rhett is exactly right. Nothing against new woodworkers, I’m one of them myself, but we do get all excited about our new tools and tend to extoll virtues upon our new tools even if they do suck but it’s only because we don’t have any other good tools to compare them to. This is exactly why I always look for reviews from the people who DO know. I do know some things about some things, if I don’t I am smart enough to know I don’t and look for someone who does, especially when I am going to spend my money.

-- I was born at a very young age, as I grew up, I got older.

View NBeener's profile

NBeener

4806 posts in 1830 days


#3 posted 01-08-2012 05:32 PM

Rich: I’m giving this thread five stars ;-)

-- -- Neil

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syenefarmer

390 posts in 1736 days


#4 posted 01-08-2012 06:40 PM

If one considers that a 3 Star review should be considered average quality then anything higher than 3 should be considered exceptional. The problem with any review system is defining what would be considered as a universal average. Consequently, almost any rating system out there is flawed from the start and should be taken with a rather large grain of salt.

View richgreer's profile

richgreer

4524 posts in 1730 days


#5 posted 01-08-2012 08:48 PM

I appreciate all the comments, thank you, but i think you are missing a key point from my posting.

If you write a review, you have an option of assigning a rating. If you skip over that step, the system automatically assigns a 5 star rating. As readers, we never know if the writer pro-actively gave the product a 5 star rating of if they just didn’t bother to assign a rating.

I advocate that if the writer does not pro-actively pick a rating (by clicking in the right place) there should be no assigned rating. Someplace, the review would say “not rated”.

-- Rich, Cedar Rapids, IA - I'm a woodworker. I don't create beauty, I reveal it.

View doncutlip's profile

doncutlip

2832 posts in 2212 days


#6 posted 01-08-2012 08:50 PM

I agree with your comment on the default being ‘no rating’.

-- Don, Royersford, PA

View Dusty56's profile

Dusty56

11659 posts in 2344 days


#7 posted 01-08-2012 09:19 PM

Rich , maybe Martin could make it so the post doesn’t print until the poster actually selects the star rating.
Some People here don’t realize that by giving a tool 1 star or 5 stars if they have negative or positive Customer Service that they actually affect the overall ratings of the tools. They’re rating the service and not the tool.

Regarding all of the 5 star ratings on here :
I just love the ones that aren’t even out of the box or “just got it yesterday”.
Also , the reviewers that are giving the tools 5 stars , compared to what ?
Someone recently suggested that Customer Service also should be part of the rating.
How many tools do you own that you never had to call CS about ?
Does that really make the tool better or worse in the end ?
No , it just gives you a look at one certain person within the company that you called , and has nothing to do with the actual tool at all.
I feel that the tools really need to be used for a good period of time before they can actually be “reviewed”.

-- I'm absolutely positive that I couldn't be more uncertain!

View Loren's profile

Loren

7561 posts in 2303 days


#8 posted 01-08-2012 10:53 PM

Internet reviewers tend to over-rate with the 5-star systems. 10
point review systems are more effective in gauging satisfaction.

A 3-star review tends to be interpreted as “inadequate” and
as a book reviewer, when I give a 3 star review to a book, the
author and friends routinely vote such review “not helpful”
with the Amazon voting system.

Anyway – to my thinking 3 stars is a functional product or decent
book with no big flaws or dealbreakers. A 2 star is a disappointment,
a 1 star a waste of time and money. A 4 star is a pretty good
product with some minor flaws in design, quality, or appeal
to the reviewer’s needs. A 5 star is a virtually flawless product,
a superior and deeply engaging book, a product you would
buy again without hesitation.

-- http://lawoodworking.com

View Dusty56's profile

Dusty56

11659 posts in 2344 days


#9 posted 01-08-2012 11:53 PM

I agree with the 10 point system being more “accurate” : )

-- I'm absolutely positive that I couldn't be more uncertain!

View NBeener's profile

NBeener

4806 posts in 1830 days


#10 posted 01-09-2012 01:38 AM

One foreseeable problem with switching to a 10-point system would be The Legacy Dilemma.

You’d have to map all the old reviews OVER TO a 10-point system, meaning … just double the rating … not necessarily very accurate.

Hmmm.

-- -- Neil

View mcase's profile

mcase

438 posts in 1785 days


#11 posted 01-09-2012 01:40 AM

Grade inflation is rife in this country!

View ChuckV's profile

ChuckV

2420 posts in 2183 days


#12 posted 01-09-2012 01:50 AM

I agree that reviews should not have a default rating.

Also, I believe that some people tend to overrate the products that they decided to buy. It’s kind of like in Lake Wobegon where all the children are above average.

-- “That it will never come again / Is what makes life so sweet. ” ― Emily Dickinson

View DamnYankee's profile

DamnYankee

3235 posts in 1218 days


#13 posted 01-09-2012 01:57 AM

I agree that reviews should not have a default rating.

-- Shameless - Winner of two Stumpy Nubs Awards

View ohtimberwolf's profile

ohtimberwolf

271 posts in 1008 days


#14 posted 01-09-2012 02:35 AM

A default rating of that type makes ratings very unreliable. Should never be done that way. Default if used should be ‘No Rating” JMHO

-- Used to be a barn cat, now a lap cat...

View Woodwrecker's profile

Woodwrecker

3609 posts in 2231 days


#15 posted 01-09-2012 04:21 AM

I read the review and take from it what I need, not paying much attention to the stars.
The no stars default is a good idea though.

-- All glory comes from daring to begin. ~ Eugene F. Ware

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