How I wound up with a craftsman 22116 table saw

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Forum topic by dnick posted 12-07-2011 06:51 AM 3321 views 0 times favorited 7 replies Add to Favorites Watch
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986 posts in 2380 days

12-07-2011 06:51 AM

Topic tags/keywords: table saw resource

I had a craftsman 22114 ( the middle of the 3 hybrids) for 7 years, & a maintence agreement. I liked the saw, had no problems. In September the motor failed to start. I called for service, they said 17 days for appointment. I was incredulous ! I called everyone you can talk to & had no success. Wrote a letter to Sears corparate. After 17 days they came & fixed the motor, & I mentioned that the raise/lower handwheel screeched badly when lowering blade. He looked at it, ordered a bunch of parts & gave me an appt. in 27 days. Next appt. they replaced some parts, but schreech continued, so he greased up the worm gear & that helped. It wasn’t till after he left I realized the blade was dropping on every cut, could no longer lock the height. By this time, I had an agent & case # with corparate. The next repair appt. was much quicker, 6 days I think, & there was temporary success, but within hours blade was dropping. Now corparate offered a replacement saw, but they authorized only $699. My first thought was that I could get a new 22114. I went online that night to see if they changed it at all, only to find out they don’t make it anymore. I realized they were trying to downgrade me to that contractors saw 21883, & there was no saw between that & the premium hybrid 22116. I insisted that the saw that wasn’t a downgrade was the 22116, & they agreed said they would attempt to authorize that. Of course they couldn’t. We kept having negotiations daily, I kept insisting that their tech’s turned a minor problem into a major one, not my fault, & also not my fault they don’t have a saw between the 2 mentioned.While negotatons contined they tried another repair, failing, & ordered the same parts they initially ordered. I took the best offer I could get, paid about $220. & got the 22116. Delivered day before Thanksgiving. I realize this is a significant upgrade. Still, I had no fault at all. I think they should have given me that as a replacement. I like the saw, I will write a review after I’ve used it awhile. Oh, delivery & assembly were to be covered. Delivery o.k. I thought they would assemble, but no. Found out no one in this area can assemble. Got my best freind to help assemble. This was a nightmare. Hope this never happens to you.

-- dnick, North Hollywood, Ca.

7 replies so far

View knotscott's profile


8013 posts in 3374 days

#1 posted 12-07-2011 07:09 AM

Sounds like a horror story. How’s the new saw working?

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View Howie's profile


2656 posts in 2921 days

#2 posted 12-07-2011 02:29 PM

Good old Sears, gotta love them (NOT!)

-- Life is good.

View jim C's profile

jim C

1472 posts in 3096 days

#3 posted 12-07-2011 03:44 PM

I wouldn’t buy a box of nails from Sears. Now ACE hardware is carrying their crap. Talk about salespeople not knowing anything about what they represent. WOW!

View Bill White's profile

Bill White

4930 posts in 3958 days

#4 posted 12-08-2011 07:45 PM

I rest my case about Sears stuff. Handtools ok. Power tools. AIN’T GOONA HAPPEN!!!!


View NormG's profile


6111 posts in 3002 days

#5 posted 02-11-2012 02:41 AM

We have a local Sears Outlet store. A couple weeks ago, a friend was there to pick up a washer. While he was waiting for it to be loaded on his truck he notice a crate in the corner that appeared to house a TS. He was just reading the labels on the crate. It was a Model #22124 Table Saw, the shipping label was to Sears Store, Oakwood Shopping Center, Gretna, LA. 70053. He asked the guy what they wanted for it. They said the saw was a Katrina damaged saw that had been located in a warehouse and was believed to have water and/or other unknown damage. There would be no return and it was $200. It would not fit in the rear of his truck with the washer, he paid for it and came back to pick it up.

Got it home, got his sons to come help, slide it down a couple of 2×12’s laid on top of a pair of ramps to the garage floor. Opened it up, he was prepared for some work to be done. There was a big scratch in the side opposite the motor, but everything else was just as it was packed from the factory, still grease on everything, no visible rust and it appeared nothing had been wet at all. It also did not appear to have been dropped. He was not able to see any additional damage at all. He checked everything, but could not find anything amiss. Before he assembled it, tested the motor and it came to life without any sparks/fire. Put the saw together and it runs great. The manufacture date on the saw is July 2005.

-- Norman - I never never make a mistake, I just change the design.

View toolie's profile


2121 posts in 2627 days

#6 posted 02-11-2012 03:09 AM

glad the OP eventually sorted it out. but to put customers through that kind of grief is inexcusable. i only go to sears looking for floor models and close outs. so far, i’m 3 for 3. bought a planer for $120, they paid for all the missing parts and i sold it for $250. then i got a two 14” BSs (22401). one NIB, paid $190, sold it for $400. paid $100 for the floor model, nagged them endlessly for missing parts and, after 2 months, it’s complete. but as i told every one of the 2 dozen people i talked to, sears was my first stop for eveyrthting for the home when i got married in ‘78 and i rarely go there now. they have gone from hit and miss service to absolutlely horrible service. you know a company’s in trouble when no one above the store manager (e.g., a district manager) has the courage to talk to you. kmart and sears. talk about a union of losers. let the death watch begin.

-- there's a solution to every just have to be willing to find it.

View dnick's profile


986 posts in 2380 days

#7 posted 02-11-2012 03:42 AM

True. I still have a service contract on the new saw so that after their techs ruin it they will replace it. Everyone I’ve dealt with at Sears the last few years, phone or in person, would appear to be poorly trained & poorly supervised. Not the Sears my Father used to take me to every Saturday morning when I was a boy.

-- dnick, North Hollywood, Ca.

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