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Here We go Again, Delta Machinery

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Forum topic by thelt posted 12-02-2011 01:18 PM 4785 views 1 time favorited 21 replies Add to Favorites Watch
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thelt

661 posts in 2842 days


12-02-2011 01:18 PM

Topic tags/keywords: delta tools delta machinery customer service

As most of you have read I have two Delta Midi lathes (http://lumberjocks.com/topics/12371#reply-352090), a older LA200 and a newer 46-460 (still under warranty). Both are OOC at this time. Parts for the LA200 are almost nonexistent and parts for the 46-460 are pretty close to that. Every Delta parts vendor online, as well as the Warranty Station in Jacksonville, FL, has the same story “Back Ordered, No Delivery Date”. Delta Machinery seems to merge with other companies a lot or in the last case, sold to another parent company. They don’t seem to be able to keep parts supplied to their vendors.

I need a drive belt for the LA200 and it’s been on back order for about three weeks. The locking mechanism for the tail stock broke off and it’s on back order. In both cases there is no delivery date for the parts. So looks like I’m back to square one with Delta Machinery. Looks like a case of “the hell with our customers, we don’t need their money”. I really thought they were customer oriented after my last dealings with them, go to this link for the full story (http://lumberjocks.com/topics/12603). But as the saying goes “That’s what you get for thinking”.

I’m very dissatisfied at this point. The ironic thing is, I really like the lathes, especially the 46-460. Variable speed, reversible motor, and good design. It’s just their parts department SUCKS !!! I can’t even buy the part for 46-460 from Delta because it’s a warranty item and has to be obtained through an authorized warranty station.

This really bites the big one because I’m in the middle of turning freedom pens for the troops overseas. And now I’m stuck for God knows how long.

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."


21 replies so far

View MrRon's profile

MrRon

3926 posts in 2705 days


#1 posted 12-02-2011 07:24 PM

Unfortunately customer service has gone down hill for many companies, not juse B&D, Delta In an effort to maximize profits, these companies have cut back on non-essentials and customer service is one of them. I also question the quality of the midi lathes. A machine should be able to stand up to everyday use (not abuse). Machines made a 100 years ago, are still working. Personally, I stay away from the new stuff and look for used tools that had a good proven record. BTW, welcome to the LJ forums.

View Bertha's profile

Bertha

13003 posts in 2155 days


#2 posted 12-02-2011 07:35 PM

How far away are you from WV? My vintage tool guy just called me with a totally restored PM45 with new bearings, new motor at 110V, and a VFD switch. $650.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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jack1

2057 posts in 3489 days


#3 posted 12-02-2011 09:25 PM

Thanks for the info on the deltas. HOpe you can fix your problem.

-- jack -- ...measure once, curse twice!

View Tennessee's profile

Tennessee

2410 posts in 1976 days


#4 posted 12-02-2011 10:11 PM

I used to own a Delta. Can’t remember the model, four speed, 36”. Called it the “school lathe” cause so many school woodshops had them.
Back in 2002, my wife rewarded me with a Powermatic 32”. OMG…what a difference. I know, for pens it’s probably too big, but just moving into the big boy league of lathes, (Oneway, Powermatic), you realize how people do lathe work for 20-30 years with the same exact machine, day after day.

After you decide what to do with your Delta’s, take a look into the big dogs of lathe work. Sure it’s more money, but you’ll never look back after turning your first piece on a true, powerful, pro lathe.

-- Paul, Tennessee, http://www.tsunamiguitars.com

View Knothead62's profile

Knothead62

2581 posts in 2423 days


#5 posted 12-03-2011 01:11 AM

Take the old drive belt to an auto store. I have a Harbor Freight lathe. The fellow I bought it from had the number for an automotive belt on the cover of the manual. First thing, I went to NAPA and bought an extra belt- about $9.

View TheDane's profile

TheDane

4997 posts in 3125 days


#6 posted 12-03-2011 01:32 AM

thelt—Just curious … what was the problem with the 46-460?

—Gerry

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View mcase's profile

mcase

446 posts in 2591 days


#7 posted 12-03-2011 06:28 AM

Whew! Thelt. Delta used to have huge well stocked distribution centers all over the U.S. and reliable solid machines. I’m not a big Delta fan anymore. They were a company once. Heavens knows what to call them now – a subsidiary of a conglomerate I guess. What a mess!

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thelt

661 posts in 2842 days


#8 posted 12-03-2011 01:51 PM

@Bertha. I’m in SE Georgia 30 miles from Jacksonville, FL. Too far away.

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."

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thelt

661 posts in 2842 days


#9 posted 12-03-2011 01:58 PM

@Knothead I’m gonna try that today. I found that if I can take a part to them NAPA can usually match it to something. Not like Advanced auto where they have to have a year make and model before they can look anything up. I did that with battery cables for my golf cart. A hell of a lot cheaper than any golf cart store.

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."

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thelt

661 posts in 2842 days


#10 posted 12-03-2011 02:07 PM

@TheDane

Part # 59 (colored Red) broke off at the weld where it is welded to the small cylinder at the top. This slides onto and rides on Part # 56 (also in red). This forms an eccentric motion that pulls up on the bottom plate to lock the tailstock in place. Part # 56 is the lever on the back of the tailstock. In my opinion not a very good design over the tailstock of the LA200. LA200 tailstock is a much more beefier setup and is not welded at any point that I can see. The tailstock of the LA200 is not compatible with the 46-460, I’ve already tried.

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."

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thelt

661 posts in 2842 days


#11 posted 12-03-2011 02:09 PM

@mcase, Once they are fixed and operational again. I’ll list them on Craig’s list and use the money to buy something that is more reliable and has parts support.

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."

View knotscott's profile

knotscott

7210 posts in 2838 days


#12 posted 12-03-2011 04:14 PM

I agree with Mr. Ron…it’s not just Delta, not just Craftsman, not just Grizzly, or PM, or Jet, or any large conglomerate brand name…unfortunately, it’s most if, if not all of them. The larger the companies get, the more profit they seem to want, and the more penny pinching they’re likely to do. It’s getting harder and harder to find consistently well design, well made tools that have good support from any brand. Those with formerly good reputations just have farther to fall….like Delta.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View TheDane's profile

TheDane

4997 posts in 3125 days


#13 posted 12-03-2011 04:39 PM

thelt—Thanks for the detail. I asked the question because I have a 46-460 … so far, I am delighted with mine, but it does concern me that there is problem with getting parts.

—Gerry

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View TheDane's profile

TheDane

4997 posts in 3125 days


#14 posted 12-03-2011 04:43 PM

Just looked at erepalcementparts.com … they claim to be able to ship that part in 7 to 12 days …
http://www.ereplacementparts.com/delta-46460-type-variable-speed-midi-lathe-parts-c-3275_9659_157556.html

—Gerry

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View thelt's profile

thelt

661 posts in 2842 days


#15 posted 12-03-2011 08:31 PM

@TheDane, I have to get the part through the warranty station in Jacksonville, Fl. Primarily because it’s still under warranty. That part two days ago was listed as “No Estimated Release Date. I have already had the warranty station order the part last week. I give them a few more days and call to see if they have a new ship date.

Look at the drive belt on that list, As soon as it’s available I’m going to order one to keep in reserve.

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."

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