|Forum topic by thelt||posted 12-02-2011 01:18 PM||4720 views||1 time favorited||21 replies|
12-02-2011 01:18 PM
As most of you have read I have two Delta Midi lathes (http://lumberjocks.com/topics/12371#reply-352090), a older LA200 and a newer 46-460 (still under warranty). Both are OOC at this time. Parts for the LA200 are almost nonexistent and parts for the 46-460 are pretty close to that. Every Delta parts vendor online, as well as the Warranty Station in Jacksonville, FL, has the same story “Back Ordered, No Delivery Date”. Delta Machinery seems to merge with other companies a lot or in the last case, sold to another parent company. They don’t seem to be able to keep parts supplied to their vendors.
I need a drive belt for the LA200 and it’s been on back order for about three weeks. The locking mechanism for the tail stock broke off and it’s on back order. In both cases there is no delivery date for the parts. So looks like I’m back to square one with Delta Machinery. Looks like a case of “the hell with our customers, we don’t need their money”. I really thought they were customer oriented after my last dealings with them, go to this link for the full story (http://lumberjocks.com/topics/12603). But as the saying goes “That’s what you get for thinking”.
I’m very dissatisfied at this point. The ironic thing is, I really like the lathes, especially the 46-460. Variable speed, reversible motor, and good design. It’s just their parts department SUCKS !!! I can’t even buy the part for 46-460 from Delta because it’s a warranty item and has to be obtained through an authorized warranty station.
This really bites the big one because I’m in the middle of turning freedom pens for the troops overseas. And now I’m stuck for God knows how long.
-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."