BORG bait & switch

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Forum topic by jcwalleye posted 11-25-2011 07:56 PM 4931 views 0 times favorited 25 replies Add to Favorites Watch
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306 posts in 3073 days

11-25-2011 07:56 PM

I should have known better than to fall for HD’s latest bait and switch. It makes me mad that they can get away with this manipulation. It’s going to be awhile before I purchase from them again.

I studied the mitre saws on the market for a couple of months before deciding on the Dewalt DWS780 which sells for around $599 at several locations. Knowing the Christmas sales were coming up, I checked out the inventory at the local HD and spent some time discussing the merits of each model with the sales personnel. They generally answered my questions, but wouldn’t say what the black holiday sales were going to be. They actually said they wouldn’t know till Friday, but I don’t believe that.

Anyway, the sales flyer came out on Thanksgiving day, when they were closed, and included a Dewalt 12” sliding mitre saw, a $599 value, for only $399. Great, my waiting paid off, and I got in there early at 7:00, and low and behold, it was a completely different model. They had jacked up the price of the DW718 and then discounted it to the $399. You can regularly get it for a little over $400 on the internet. The salesmen were of absolutely no help in explaining the difference between the $599 saw they would discount, and the $599 saw they wouldn’t discount. They were even unwilling to take it out of the box to check the depth measurements, which was a primary reason for choosing that model. Later, at home I discovered it would fit.

HD’s blatent manipulation irritates me too much to just let it pass. Besides your allowing me this rant, I plan to not patronize that store until it has cost them more than it would have had they played straight. Good riddance.

Oh yeah, the other item I wanted to buy was a hole saw kit for a great deal, that they only had one for sale and that was already gone. Save yourself some frustration and stay away from HD this holiday season.

-- Trees, a wonderful gift --Joe--

25 replies so far

View crank49's profile


4030 posts in 2971 days

#1 posted 11-25-2011 08:20 PM

I own a retail business myself.
I do not hold these stupid black friday sales.
I respect the intelligence of my customers more than that.

Who would believe these deals are anthing more than a gimick?

Manufacturers don’t magically reduce the costs of goods sold for 1 day a year.

The cost to advertize and promote these sales is not free.

Employees don’t work on a holiday for free, in fact, mine expect overtime for holiday work.

So, where do you suppose these deals come from? Could it be cheaper goods? Seconds?

The whole thing makes me sick. Combat shopping is not what this holiday season is about.

I depend on a good Christmas sales season just like any other retailer.
Probably more than most since my buisness is a jewelry store, but I work hard all year to provide the best quality, selection and service I can; all year. Not just for some contrived gimick sale.

View Darell's profile


434 posts in 3595 days

#2 posted 11-25-2011 08:29 PM

Combat Shopping. I’ve got to remember that one. Best discription I’ve heard yet of Black Friday shopping & why I don’t go near a store on that day. As to the HD gimmick, it’s good you knew what you were shopping for and what it was sellling for. I’ve noticed that prices sometimes go up a few days or weeks before a sale that puts the price back where it was.

-- Darell, Norman, Ok.

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Craftsman on the lake

2791 posts in 3438 days

#3 posted 11-25-2011 08:29 PM

I went out to my first black friday sale ever. Ended up at Tractor supply when the doors opened. A pile of junk in the middle of the floor. Stuff that not many people would need, reduced but what’s the point. I did see a bunch of people filling their carts with regular stuff that was on the shelves and not on sale. Strange that the term “black friday” would just make people go out and get stuff that’s always there.

According to my wife it’s good for some mall shopping, like at macys and jc penny mostly for clothes and bed sheets.

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

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Craftsman on the lake

2791 posts in 3438 days

#4 posted 11-25-2011 08:49 PM

I see a number of models at their site but the 780 is listed at $599, the others at $399.

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

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Craftsman on the lake

2791 posts in 3438 days

#5 posted 11-25-2011 08:51 PM

Here’s the 780

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

View patron's profile


13604 posts in 3342 days

#6 posted 11-25-2011 08:56 PM

NEW YORK (Reuters) – The holiday shopping season got off to an ugly start as a shopper pepper-sprayed rivals in a battle for bargains and robbers shot shoppers to steal their Black Friday purchases, police said on Friday.

Up to 20 people were injured after a shopper used pepper spray in California to get an edge on rivals and in a second incident, off-duty officers in North Carolina used pepper spray to subdue rowdy shoppers waiting for consumer electronics.

In San Leandro, California, a man was in critical but stable condition after being shot by robbers in a parking lot outside a Walmart at 1:50 a.m. local time, Sergeant Mike Sobek said.

The man was in a group of men headed for their car after shopping when robbers confronted them and a fight ensued, Sobek said. The man’s shopping companions held down one of the robbers until police arrived and took him into custody.

“It doesn’t look like they got away with anything. They weren’t expecting these guys to fight back,” Sobek said.

In Los Angeles, authorities were reviewing security tapes to track down a Hispanic woman in her 30s who pepper-sprayed a crowd at a Walmart as customers swarmed for Xboxes on sale late Thursday, Los Angeles police Sergeant J. Valle said.

“They were opening a package to try to get some Xboxes from a crate and this lady pepper-sprayed a whole bunch of people in order to gain an advantage over the Xboxes,” Valle said.

Firefighters treated and released up to 20 people injured in the incident at a Walmart in Northridge, California, authorities said. It was not known whether the woman actually purchased the Xboxes, Valle said.

Off-duty police officers working as security for a Walmart in Kinston, North Carolina, used pepper spray to keep shoppers at bay who were anxious for the midnight Thursday start of an electronics sale, authorities said.

The already “rowdy” atmosphere intensified when employees began to bring out palettes of electronics merchandise, Kinston director of public safety Bill Johnson said.

When customers tried to grab merchandise from the palettes before the sale time, the off-duty officers, who were hired as store security guards for the event, discharged pepper spray to restore order, Johnson said. One man was arrested for failing to follow officers’ orders, he said.

“No one was pepper sprayed in the face,” Johnson said, adding that he was unaware of any injuries.

Walmart is the U.S. discount store unit of Wal-Mart Stores Inc. A company spokesman, Greg Rossiter, said violence at a handful of stores marred an otherwise safe start to the holiday shopping season at thousands of Walmart stores.

The San Leandro shooting “was a senseless act of violence and our thoughts and prayers are with the customer and his family during this difficult time,” Rossiter said.

In another incident, a woman was shot in the foot by a robber who accosted her in Myrtle Beach, South Carolina, early Friday demanding her purse as she and companions put their purchases into a car trunk near a Walmart, police said.

When Tonia Robbins, 55, screamed, one of her companions reached into the car, pulled out a revolver stashed in the console and pointed it at the robber, who ran off with Robbins’ purse, valued at $40, police said. She then fired two or three warning shots into the air.

Robbins was hospitalized and her condition was not known.

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View jcwalleye's profile


306 posts in 3073 days

#7 posted 11-25-2011 08:58 PM

Craftsman, those were the two saws, except the 718 had a model # DW718SP (special pricing).

CR1, no, the add didn’t have a model#. Just a picture and the prices. I’m pretty sure HD didn’t do anything against the letter of the law, but they sure were being manipulative. I too avoid combat shopping, but I got out this first time because of an implied value. Wrong.

It was getting to the point where I was becoming just a grumpy old codger, so let the whole thing drop and left the store. No sense in pursuing, I’ll just hold a grudge.

-- Trees, a wonderful gift --Joe--

View Knothead62's profile


2584 posts in 2962 days

#8 posted 11-25-2011 09:55 PM

I worked with a fellow who worked part-time at a dry good store while in college. The owner would have my friend separate packs of men’s sock- 3 for a dollar. He would then have him put them in a bin on a table with a sign- Socks 50 Cents a pair. People bought the 50 cent socks! Duh!
I can’t understand people and their thinking. But the stores do! I was at an auction once. A TV sold for more than the retail price at a local store.

View Vrtigo1's profile


434 posts in 2992 days

#9 posted 11-25-2011 10:01 PM

To your point, Crank, no the cost of goods doesn’t magically drop for retailers, it’s just that they’re normally gouging you with something like a 100-200% markup on the small stuff. For instance, Lowes and HD both have a lot of stuff right inside the doors, small stuff like drill bit kits, pliers, etc…all stuff under $25 basically. Stuff that is marked down from the normal price of $50. It surprises me that nobody seems to realize that they’re showing you how much they’re ripping you off every other day of the year.

As for bigger stuff like the Xboxes at Walmart, etc, all of that stuff says limited qty, so they have maybe 5 or 10 per store. Let’s say the normal price is $199, their cost is $189 and they sell them for $139 on black friday. So take the $50 per unit they’re losing, multiply by the # of units available and you can see that they’re only losing something like $500. That is insanely cheap advertising for a store like Walmart. They know that the folks lining up for an Xbox will buy other stuff too, it’s just a stunt to get tons of people in the store.

It works out if you can actually get one of the deeply discounted items, but personally the inconvenience of camping out and dealing with the hordes of stupid people is not worth $60 to me. If you think about the type of folks that normally shop at walmart, I think you will understand why most people wouldn’t be caught dead there on black friday. I’m not at all surprised that there has been violence surrounding these sales. Not to say that everyone that shops at walmart is a scumbag, but there certainly seem to be a lot more of them than there are at other stores.

Regarding the OP’s point, it’s a shady thing for HD to do, but I’m sure they intentionally left the model number out of the ad so you would draw your own conclusions.

View longgone's profile


5688 posts in 3309 days

#10 posted 11-26-2011 12:23 AM

I have never and will never go to any of these black friday holiday shopping sales. I would rather spend a few dollars extra to avoid all the idiots, crowds and insanity. Besides, most of these so called sales prices are available numerous times during the year.

View Dallas's profile


3599 posts in 2488 days

#11 posted 11-26-2011 12:43 AM

I have always found it better to wait for the after Christmas sales and then send the wife. I hate the drive into town, (42 miles), then there’s the people, even when it’s not a holiday. The way some of them drive and push and shove makes me think that their parents or maybe even their parents parents should have practiced birth control, via sterilization.

-- Improvise.... Adapt...... Overcome!

View HerbC's profile


1756 posts in 2860 days

#12 posted 11-26-2011 12:56 AM

It’s hard for me to characterize a retailor selling lower priced items @ 100% markup as “grouging” or “riipping off” the customer.

I used to have a business where we made and sold wooden frame products to needlecraft shops. Our customers, the retail shops, routinely marked up the merchandise 100%. They need this general level of markup to have enough margin to cover operating costs and make a profit. Of course my items were wholesaling at 500 – 1000% of the cost of the materials I used to make them, so I must have been ripping them off too?

If running a competative business was easy there would be a lot more successful ones.


-- Herb, Florida - Here's why I close most messages with "Be Careful!"

View Tedstor's profile


1643 posts in 2633 days

#13 posted 11-26-2011 12:59 AM

I went to HD today, mostly for nickel/dime stuff they had in their BF ad. It was surprisingly uncrowded. Lucky for me, the items I was shopping for were all in stock and at their advertised prices.

I’m not exactly sure I’d call the Dewalt deal a “bait and switch”. In all fairness, the ad did include the stock number which I’d say meets HD’s minimum obligation to consumers. But the manufacturer’s model number would have prevented alot of head-butting between shoppers and HD sales staff.

View jcwalleye's profile


306 posts in 3073 days

#14 posted 11-26-2011 02:39 AM

I’m calling it bait and switch, at least the intent and effect of HD’s actions. The ad did not include the mfg #, only a HD stock# which isn’t listed anywhere I can find, including HD’s website. The only Dewalt sliding mitre saw displayed the last couple of months was the more expensive one. The limited specs and description in the ad applied to both saws.

The bait was HD intimating they were selling a $599 saw, and the switch was taking a saw that regularly sells for $399, inflating the stated value to $599 and then passing on a “special buy” price of $399. That may not be illegal but it sure seems unethical. One other nugget, the Dewalt rep was in the store a month or so earlier and mentioned the saw I wanted would be on sale come December.

I admit its sour grapes on my part for not getting the deal I was expecting. But I had done my homework and wasn’t being naive in expecting HD to advertise honestly. I don’t expect anything further to come from this, just wanted to let my fellow woodworkers know. I don’t plan to patronize businesses that act like that.

-- Trees, a wonderful gift --Joe--

View Mike's profile


406 posts in 2688 days

#15 posted 11-26-2011 07:35 AM

Chainsaws at 50 paces?

-- look Ma! I still got all eleven of my fingers! - -

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