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ISO9001, Buyer beware

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Forum topic by MrRon posted 09-21-2011 07:34 PM 1161 views 0 times favorited 5 replies Add to Favorites Watch
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MrRon

3926 posts in 2705 days


09-21-2011 07:34 PM

The following quote comes courtesy of Wikipedia:
“ISO 9001 is not in any way an indication that products produced using its certified systems are any good. A company can intend to produce a poor quality product and providing it does so consistently and with the proper documentation can put an ISO 9001 stamp on it.[citation needed] According to Seddon, ISO 9001 promotes specification, control, and procedures rather than understanding and improvement.[28][29] Wade argues that ISO 9000 is effective as a guideline, but that promoting it as a standard “helps to mislead companies into thinking that certification means better quality, ... [undermining] the need for an organization to set its own quality standards.” [30] Paraphrased, Wade’s argument is that reliance on the specifications of ISO 9001 does not guarantee a successful quality system.”

We make the assumption that the ISO9001 stamp quarantees us high quality. China has over 250000 ISO factories and ranks #1 in the world with that accreditation. The U.S. ranks #10.


5 replies so far

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Viking

878 posts in 2656 days


#1 posted 09-21-2011 07:35 PM

Absolutely correct!

-- Rick Gustafson - Lost Creek Ranch - Colorado County, Texas

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Viktor

456 posts in 2880 days


#2 posted 09-21-2011 10:03 PM

1) ISO 9001 was never meant (or claimed) to be an indication that products produced under its certified systems are any good.
2) The assumption that the ISO9001 stamp quarantees us high quality of a product is incorrect.
3) ISO 9001 has nothing to do with engineering or quality of products or services but deals with operational performance and management of companies.
4) ISO 9001 is voluntary customer driven system and is not a government regulation.

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sparks44pay

24 posts in 1995 days


#3 posted 09-22-2011 01:11 AM

I work for an ISO 9001 certified company. We are ISO certified because many of are customers require it from us. Our certification required we have an outside consultant evaluate are quality control department and assist our quality department in setting up guidelines and a specific quality system. An outside consultant then comes in audits the paperwork generated from this system Biannually to see that we are following this system and can continue to hold our certification. Does this mean that our product are made correctly? No. People paying attention to what they do and checking the parts that they and their equipment manufacture makes for quality products, not the certification. But we pay for it every year because are customers won’t do business with us if we don’t.

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Tootles

780 posts in 1963 days


#4 posted 09-22-2011 02:41 AM

Yep. ISO9001 just says that there is some consistency in the manufacturing process. But it is still possible to consistently make something of poor quality, and that still qualifies for ISO9001 certification

-- I may have lost my marbles, but I still have my love of woodworking

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mtenterprises

933 posts in 2154 days


#5 posted 09-22-2011 10:43 AM

YUP!!!! And don’t get me going

MIKE

-- See pictures on Flickr - http://www.flickr.com/photos/44216106@N07/ And visit my Facebook page - facebook.com/MTEnterprises

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