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Forum topic by WoodNuts posted 09-07-2011 12:46 PM 815 views 0 times favorited 2 replies Add to Favorites Watch
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74 posts in 2974 days

09-07-2011 12:46 PM

Topic tags/keywords: lee valley customer satisfaction

Just want to give a thumbs up to Lee Valley for awesome PR. They continue to prove themselves in customer satisfaction.

The other day I got a check from them to cover the price difference of an item I bought that is now cataloging for less.

The amount isn’t much, but the fact that they are paying attention is huge!

I had a post a while back where I was questioning their business model, but not anymore, and just want to put out the kudos to them.

Way to be Lee Valley…

-- ...there's a fix fer dat...

2 replies so far

View helluvawreck's profile


31393 posts in 2892 days

#1 posted 09-07-2011 01:13 PM

Yes, I like Lee Valley.

-- helluvawreck aka Charles,

View jusfine's profile


2422 posts in 2952 days

#2 posted 09-07-2011 04:33 PM

I also received cheques earler this year from them for items that had been reduced in price, and I agree, that makes a difference! I have never received a refund on any other item without having to chase it myself…

Keep up the good work Rob!

-- Randy "You are judged as much by the questions you ask as the answers you give..."

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