kudos to woodcraft

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by Howie posted 09-04-2011 06:22 PM 789 views 0 times favorited 5 replies Add to Favorites Watch
View Howie's profile


2656 posts in 2343 days

09-04-2011 06:22 PM

Went to WC this morning(35 miles one way) to buy some new blades for my bandsaw.(osluns on sale) Checked online and they were to have 2 in stock for my saw. Got there and they were no where to be found. Instead they offered me a Timberwolf for 25% off . Needless to say I jumped on that. They have a disclaimer on their website that says you should call the store and verify the inventory(which I didn’t) but I feel WC treated me right on this one.

-- Life is good.

5 replies so far

View pariswoodworking's profile


381 posts in 1905 days

#1 posted 09-04-2011 06:40 PM

It’s great to hear that some places still have great customer service. I’m glad that they treated you right.

-- Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -- Albert Einstein

View Woodwrecker's profile


3910 posts in 2996 days

#2 posted 09-04-2011 08:46 PM

The WC in Orlando is closest to me (46.4 miles one way) and I wanted that Whiteside router bit on sale this month.
The only time I go there because of the distance is when we have our guild meeting second Thursday of the month.
Well, more times then not, they are out of the sales items by the time meeting night comes.
And I’ve been dissapointed by that more then a few times.
So, I called and asked that they put one on the side for me until Thursday.
I was told that I’d have to pre-pay by credit card and then come in and get it.
I called the boss back and told him that I use cash for my transactions and that if I said I wanted one, they could be assured that I’d pick it up.
I received a call back a short time later and was told the bit would be in the back & waiting for me to pay for it on meeting night.
They didn’t have to do that, but they did, and for that I will remain a loyal customer.
All us woodworkers ask for is a fair shake and if you treat us right, we’ll be good customers for, God willing, a long time.
Good post Howie.

-- Eric, central Florida

View syenefarmer's profile


429 posts in 2501 days

#3 posted 09-05-2011 01:32 AM

+1 for that Woodcraft store. Great customer service on their part and thanks for letting everyone know that.

View DamnYankee's profile


3297 posts in 1982 days

#4 posted 09-05-2011 08:34 AM

I travel for work a fair bit, and as I travel I like to visit woodworking supply stores, which frequently end up being WC. I have found the customer service to vary a fair bit from store to store. There are those that have extremely knowledgable helpful staff and there are those with staff I’m not sure know the difference between a bandsaw and a router.

-- Shameless - Winner of two Stumpy Nubs Awards

View Knothead62's profile


2581 posts in 2381 days

#5 posted 09-05-2011 01:16 PM

I would recommend calling and verifying the item is in stock. If they can physically put their hands on the item (I did this when working at Lowe’s), then I would ask if they could hold the item for whatever time it takes to get to the store. Also, get the name of the person you talk to so you can verify the conversation and request.

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics