|Forum topic by tyskkvinna||posted 08-23-2011 08:29 PM||5864 views||0 times favorited||38 replies|
08-23-2011 08:29 PM
I tried to order a Grizzly jointer this week. Just the little Grizzly G0612, which is roughly $200. I figured it would be worth trying since Grizzly CS is known to be pretty spectacular generally.
Except, it was AWFUL! Seriously guys- they were really awful to me! They refuse to process my order because I need it shipped to a different address than the card I am paying with (I can’t get packages at my house, it’s a long story and irrelevant) – I offered to even give the number of a card I have for my work address, to prove I am at that location, but they said only if I paid with it.
I wouldn’t have minded this EXCEPT- it did not force me to use the same billing and shipping information when I ordered and even in the terms of service (which I just read in full from their website), nowhere does it state that.
The person I spoke to on the phone was just awful! I asked for a number or a transfer to somebody who could actually help me out (I understand that the first-tier person on the CS line was unlikely to) and he said he could give me their email address but that was it.
So please help me out! I keep seeing Delta / Porter-Cable jointers in the same price range but they’ve got some seriously spotty reviews. Anybody used one and liked it? I really just want a small little jointer, I do not want nor need a full size unit, which is also out of my budget. I’m not looking for used. Are there any other brands out there?
I’m really bummed about this. I have heard such nice things about Grizzly, but the CS rep just left SUCH an awful vibe with me that I really, really don’T want to call them back and try to fix this.