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Help me out, guys- jointer

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Forum topic by tyskkvinna posted 08-23-2011 08:29 PM 4601 views 0 times favorited 38 replies Add to Favorites Watch
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tyskkvinna

1308 posts in 1710 days


08-23-2011 08:29 PM

Topic tags/keywords: jointer

Hey all,

I tried to order a Grizzly jointer this week. Just the little Grizzly G0612, which is roughly $200. I figured it would be worth trying since Grizzly CS is known to be pretty spectacular generally.

Except, it was AWFUL! Seriously guys- they were really awful to me! They refuse to process my order because I need it shipped to a different address than the card I am paying with (I can’t get packages at my house, it’s a long story and irrelevant) – I offered to even give the number of a card I have for my work address, to prove I am at that location, but they said only if I paid with it.

I wouldn’t have minded this EXCEPT- it did not force me to use the same billing and shipping information when I ordered and even in the terms of service (which I just read in full from their website), nowhere does it state that.

The person I spoke to on the phone was just awful! I asked for a number or a transfer to somebody who could actually help me out (I understand that the first-tier person on the CS line was unlikely to) and he said he could give me their email address but that was it.

So please help me out! I keep seeing Delta / Porter-Cable jointers in the same price range but they’ve got some seriously spotty reviews. Anybody used one and liked it? I really just want a small little jointer, I do not want nor need a full size unit, which is also out of my budget. I’m not looking for used. Are there any other brands out there?

I’m really bummed about this. I have heard such nice things about Grizzly, but the CS rep just left SUCH an awful vibe with me that I really, really don’T want to call them back and try to fix this.

-- Lis - Michigan - http://www.missmooseart.com - https://www.etsy.com/people/lisbokt


38 replies so far

View David Kirtley's profile

David Kirtley

1281 posts in 1722 days


#1 posted 08-23-2011 08:31 PM

Go through amazon. They carry grizzly as well if you prefer that brand.

-- Woodworking shouldn't cost a fortune: http://lowbudgetwoodworker.blogspot.com/

View ShaneA's profile

ShaneA

5419 posts in 1322 days


#2 posted 08-23-2011 08:45 PM

My first jointer was the benchtop delta. Not very impressive, if possible, $200 will go a long way for a used 6” floor unit on cl. The floor units are so much better for the money. The machines cant be compared. Night and day difference. so if space isnt a problem, i think the people at grizzly maybe did you a favor in the long run. If you need a gently used 6” delta benchtop, I know where you can find one

View Will Stokes's profile

Will Stokes

264 posts in 2078 days


#3 posted 08-23-2011 08:48 PM

I’ve run into that sort of problem in the past when buying electronics like computers and monitors. In theory you can call your credit card company and add another address or something but I never got it to work with Dell and eventually gave up on it. Fortunately I was able to ship to the billing address although that was a bit of a pain. For what it’s worth I have a similar jointer, just not Grizzly. I have a small Craftsman benchtop jointer that has a granite table and fence. It works pretty well for a benchtop jointer and I love the table and fence. Don’t get me wrong, I’d really like a 6” or 8” jointer with longer infeed and outfeed tables but that just wasn’t an option at the time. I generally shy away from Craftsmen equipment but in this case I’m fairly satisfied.

View vernonator's profile

vernonator

68 posts in 1375 days


#4 posted 08-23-2011 08:50 PM

That is most likely NOT a grizzly policy, but the policy of their Credit Card processing company. They do this to prevent fraudulant charges. I see you can use paypal at Grizzly’s site – you can do that and use a different shipping address than the CC or direct withdrawl from your account.

I just got their G0452P ordered it via the web and never talked to anyone, so their customer service did not matter.

View CharlieM1958's profile

CharlieM1958

15714 posts in 2942 days


#5 posted 08-23-2011 08:55 PM

It’s the same price on both Amazon’s and Grizzly’s website, but Amazon won’t give you the credit card hassle.

I’ve run into this before. Unfortunately, it’s just something some companies feel compelled to do in order to protect themselves from fraudulent card use.

-- Charlie M. "Woodworking - patience = firewood"

View Bertha's profile

Bertha

12951 posts in 1417 days


#6 posted 08-23-2011 09:11 PM

there’s a guy with a small Boice around here. Posted in the last few days. I think you can find a smallish used jointer for your budget with ease. It may just not happen right away.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View dbhost's profile

dbhost

5386 posts in 1956 days


#7 posted 08-23-2011 09:14 PM

In a lot of ways, I don’t blame Grizzly here. I have been on the receiving end of this, as a buyer, and as someone that was the victim of an attempted fraudulent use of a credit card. And I appreciate the efforts for security. Just go through Amazon, the price is the same, and you can use any variety of payment methods…

-- My workshop blog can be found at http://daves-workshop.blogspot.com

View Everett1's profile

Everett1

208 posts in 1258 days


#8 posted 08-23-2011 09:56 PM

Yeah, if someone stole yer card and tried to order you’d be happy they didn’t allow it (I would be)

I own the porter cable/delta 6inch benchtop. Spend the extra money and get a bigger floor Model if you plan to take up woodworking further than 1 project, trust me
The more I think about it they may have helped you to save that 200 toward a real jointer lol

I regret it everytime I use mine

-- Ev in Framingham, MA

View tyskkvinna's profile

tyskkvinna

1308 posts in 1710 days


#9 posted 08-23-2011 10:02 PM

I have tools for something larger- I specifically need something that IS smaller, and more portable.

I’m not upset THAT they do this with billing, I’m upset that they didn’t tell me prior to ordering and then were exceptionally rude when I called about it to inquire what could be done.

-- Lis - Michigan - http://www.missmooseart.com - https://www.etsy.com/people/lisbokt

View Bertha's profile

Bertha

12951 posts in 1417 days


#10 posted 08-23-2011 10:10 PM

Ah, it’s a pretty common online policy. I wouldn’t take it personally. I’ve seen several 4” to 6” benchtop jointers for sale on Craigslist over the last 6 months. I tried to buy a tiny Delta for the reasons you describe. I’m scared of the jointer and I don’t like firing up the big guy for a little project. I wouldn’t buy one of the big box benchtops, though. I think you’d be unhappy with the capabilities, given what I know about your projects.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View DaddyZ's profile

DaddyZ

2419 posts in 1764 days


#11 posted 08-23-2011 10:19 PM

I have a delta benchtop jointer, seems to work pretty well !! of course its not the big 6” floor model !!!

-- Pat - Worker of Wood, Collector of Tools, Father of one

View Bertha's profile

Bertha

12951 posts in 1417 days


#12 posted 08-23-2011 10:20 PM

^DaddyZ, is yours vintage or newer? The older benchtop Deltas are really nice IMO.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View Everett1's profile

Everett1

208 posts in 1258 days


#13 posted 08-23-2011 10:20 PM

Ah yeah I do agree if they weren’t helpful that’s not cool

My PC benchtop is ok. I had to use layers of electrical tape under the bolt holes on the indeed table to get the tables coplanar. The fence always needs to be checked for 90degrees

Can’t wait until I get the floor model, was oak Ning on going grizzly hopefully I don’t run into your problem

-- Ev in Framingham, MA

View Dennisgrosen's profile

Dennisgrosen

10850 posts in 1839 days


#14 posted 08-23-2011 10:35 PM

sorry to hear you have that kind of troubbles Lis
unfortunaly I canĀ“t help you other than second vernonator …use paypal
and ordre thrugh the site ….. they will never see where your card has its adress
only the delivery adress

good luck with it
Dennis

View DaddyZ's profile

DaddyZ

2419 posts in 1764 days


#15 posted 08-23-2011 10:47 PM

Bertha – Alas bought new approx 6 years ago

-- Pat - Worker of Wood, Collector of Tools, Father of one

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