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Forum topic by MNWOODWORKER posted 08-23-2011 08:47 AM 902 views 0 times favorited 3 replies Add to Favorites Watch
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105 posts in 3579 days

08-23-2011 08:47 AM

I have several Festool tools and I have always been very happy. I did however have an issue with a tool on a part that is considered a part that wears out in time and therefore isn’t covered by the warranty. I called their parts and service and asked them a few questions about this matter and they went sooo far above and beyond what I ever expected I am still in shock. I don’t want to give the details just because unfortunately there are some people that may take advantage of their kindness. This is why I save my pennies and buy from the best when ever I can.

3 replies so far

View Mark Shymanski's profile

Mark Shymanski

5621 posts in 3706 days

#1 posted 08-28-2011 05:35 AM

A little customer service goes a long way.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View EandS's profile


73 posts in 2456 days

#2 posted 08-29-2011 06:26 PM

When I get the money im going to invest in the festool sanders.

-- ~ ~

View Bertha's profile


13525 posts in 2687 days

#3 posted 08-29-2011 06:38 PM

^I’ve got the sander and it’s much better than the big box versions I own. Costs more, true, but the feel is entirely different. Different like a pneumatic sander feels different. The orbital is worth the money, IMO. I don’t have the extractor but I imagine it’s like night and day as well. It’s also awfully expensive.

I’m not one to spend premium dollars for no reason. For instance, I’ve got a Hilti hammer that’ll run circles over anything else in the store. But it’s way overkill for my purposes and is more a novelty than anything. I didn’t buy it and I wouldn’t. I don’t think you’ll ever run into that issue with Festool.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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