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Forum topic by lumbering_on posted 10-10-2018 01:04 AM 249 views 0 times favorited 2 replies Add to Favorites Watch
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lumbering_on

362 posts in 636 days


10-10-2018 01:04 AM

I was in one of our local lumber dealers today, and when checking out the customer in front of me seemed a bit agitated. He was upset because he wanted to buy 3 1X12X8 boards, and wanted the store to cut them into 458 1/4 pickets – or something like that, my eyes were rolling to hard to concentrate.

The service rep was explaining that they would gladly do it, but the limit was 10 free cuts, and then each additional cut was $1. Apparently, he thought that the yard should be more than happy to put the work in for him. We aren’t talking anything difficult. Someone with a jigsaw and a ruler could have done this in a couple of hours, and that’s talking breaks to complain about how the lumber yard sucks at customer service.

After the ‘gentleman’left in a huff, I asked the rep if this was a common thing? He explained that this was nothing. He said that at least once a week they have someone come in with a diagram and cut list of a project they found online, and wanted to ‘build’. Of course, they wanted the yard to do the actual cuts for them. We aren’t talking just milling to something approximating the parts, no that wouldn’t be too difficult for these ‘woodworkers’. They actually wanted the yard to cut the actual parts. But not to worry, they would ‘build’ it themselves at home.

Maybe, I shouldn’t be surprised, but I just couldn’t believe someone wouldn’t go to Ikea or at least a custom furniture shop. Has anyone else run across this? Is this something that surprised you, too?


2 replies so far

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JCamp

819 posts in 697 days


#1 posted 10-10-2018 02:01 AM

I stopped using a lumber store a few months back after I’d spent thousands of dollars there over a few years because they tired to charge me to make two cuts. I wanted two 1×6x8ft boards cut in half, so 4 foot long. They wanted $2 a cut and the cashier acted like I was insane to think they’d do it for free. I told them to keep them and I’d never be back. That’s a little different than wanting them to make hundreds of cuts tho. Lol. I think some of them folks have been hit in the head to many times

-- Whatsoever thy hand findeth to do, do it with all thy might

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lumbering_on

362 posts in 636 days


#2 posted 10-10-2018 02:51 AM

JCamp – I agree with you 100%, and I know for you it’s not the cost, just the principle of having to spend money for two cuts when you’ve spent so much at a store.This store has actually been pretty good. They can be a little pricey, but there aren’t a lot of stores around here that carry their selection, and they don’t try to nickle and dime you to death.

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