Years ago when I started actively fitting up my shop with better tools, there was a guy in the neighborhood who always seemed to have like-new tools for sale in his yard sale, or on his front lawn for sale on the weekend. I bought a 10 inch Ryobi planer, Delta Scroll saw, delta 14” band saw and a couple of routers and various power saws from him over a period of time.
THEN.. I found out he was the shipper/receiver for our local Home Depot, and was also previously employed by the now-defunct HQ stores, both of which have a long-standing policy of THROWING ALL RETURNS in the dumpster!! I could not believe it when I heard that, but it seems to be true, the Home Depot dumpsters have almost as much security as the office safe, to discourage pilferage and employee theft.
Home Depot will not pursue the task of getting refunds from manufacturers because of the high costs of return freight and other cost-decreasing expenses associated with recouping refund expenses to customers.
The policy of not trying to re-sell the returned items has something to do with product liability, with it unknown whether a product had been tampered with while in the customer’s hands.
So,when a customer returns something, in the dumpster it goes, whether it’s a package of brads or a General cabinet saw, and apparently this neighbor found a way to usher some customer-returned merchandise out of the building…
Can anybody comment on this, is it really true? Any Home Depot employees out there?
-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!