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Be Careful Ordering From Grizzly

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Forum topic by Divotdog posted 08-03-2011 08:55 PM 2683 views 0 times favorited 85 replies Add to Favorites Watch
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Divotdog

65 posts in 2904 days


08-03-2011 08:55 PM

Grizzly has a 2pg. ad starting on the inside cover of the Sept. Wood mag.

When I tried to order a drum sander they told me the price had gone up. Only problem here is the ad specified that prices were valid until Sept. 25. In a phone conversation today they told me they have the right to raise prices. To which I replied “then why do you bother putting a price guarantee date in the fist place”. Of course, they had no legitimate reply – it just comes down to greed and cheating the customer.

I have never bought from Grizzly and probably never will. This failure to honor a time guarantee on the price is unprecedented in my experience. I have seen prices go up on adv items but never when there was a sale price date range given. This is bad business and they should be ashamed.

The proper way for a retailer to handle adv items with price volatility is to make sure you buy enough at the right price before placing the ad. Obvious Grizzly is too stupid to do this.

Does anyone have an opinion here are is it just me?

-- David, Dallas,Tx - golf weather is hot but it's cool in the shop


85 replies so far

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Bertha

13003 posts in 2155 days


#1 posted 08-03-2011 08:57 PM

It’s a pretty unforgivable practice, in my opinion, Divot. No doubt someone will be quick to disagree with me below. This is Grizzly we’re talking about.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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DrDirt

4167 posts in 3204 days


#2 posted 08-03-2011 09:08 PM

I agree David – unless they were retracting the ad because of a mistake…eg a Router for 19.99 instead of 199.99.

Otherwise if you put out a sale flyer with “price good until XXX” you have to honor it.
Who wants to fight to get a product from a company that would operate in such an unethical way – but the advert would be upheld in nearly any court – that they would have to honour their advertising unless as above there is some provable mistake, not just a mid sale price hike.

Wonder if ANYBODY got the sale price?

-- 'Political correctness is fascism pretending to be manners' ~George Carlin

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pierce85

508 posts in 2024 days


#3 posted 08-03-2011 09:10 PM

I agree – not good at all. Perhaps a letter to the magazine editor is in order?

Grizzly has the right to do whatever they want bla bla bla…” in 3, 2, 1

Edit: sorry for the tone, but my mood is not exactly the best today after having to deal with corporate BS this morning.

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dbhost

5604 posts in 2694 days


#4 posted 08-03-2011 09:12 PM

Call Grizzly back, if they still give you that line, ask to have your call escalated to a supervisor, if they give you guff about it, mention how dim of a view the courts take of bait and switch tactics…

-- My workshop blog can be found at http://daves-workshop.blogspot.com

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knotscott

7210 posts in 2838 days


#5 posted 08-03-2011 09:13 PM

I’ve always considered Grizzly to be a first rate operation, but I am disappointed that they’re not honoring these prices. It seems to be it would be a better business decision to lose a little profit and honor the prices, than to tick off hundreds of loyal customers.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

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Bertha

13003 posts in 2155 days


#6 posted 08-03-2011 09:16 PM

Dr. Dirt, what about the Court of public opinion? They seem to be doing pretty well with that judge;)

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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ShaneA

6472 posts in 2060 days


#7 posted 08-03-2011 09:17 PM

That stinks, in my opinion, a company of their size needs to open up and spoon this one down. I doubt we are talking about a lot of money to them. The price could not have risen that much that fast. The PR nightmare should be reason enough to eat it. Plus it seems like a lot of people here love Grizzly. But if you read enough posts here, it seems like they are very hit and miss. Which seems strange that given their QC issues people still stick with them. If saw stop was swinging and missing as often as grizzly was, people would be ready to do…well something drastic.

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Bertha

13003 posts in 2155 days


#8 posted 08-03-2011 09:18 PM

^Shane, they can’t do anything too drastic; that saw won’t cut human skin;)

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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PurpLev

8523 posts in 3110 days


#9 posted 08-03-2011 09:23 PM

I’ve had nothing but good experience with Grizzly in the few times I had to order from them, but this is definitely very shady and I hope it gets escalated and publicized – this is no way to do business especially in todays market.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

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dbhost

5604 posts in 2694 days


#10 posted 08-03-2011 09:24 PM

ShaneA,

The comparison to SawStop is apples to oranges. SawStop is such a low volume company that while they may have issues on the same percentage as Grizzly, or even higher, their overall sales numbers are so low that you rarely hear of them… Grizzly is pretty big sales wise comparatively speaking.

I have seen this same issue discussed over at SMC where the owner of Grizzly is a member, and it appears they may have some CS agents that are not exactly on the stick… I did CS for a lot of years, and I have very little patience for poor CS. If the agent you are dealing with is going rogue they need a quick trip under the bus, if they are supporting company policy, higher ups need to catch an earful about it.

If you watch the various threads on the various forums, Grizzly as a percentage actually seems to have some of the better customer service in the industry. Laguna, and Delta get an awful lot of negative posts regarding their quality and customer service… However this thing with honoring ad pricing is a new thing. And Grizzly really ought to just belly up and honor their advertised price. What they would lose in immediate profit would be FAR outweighed by the goodwill of a fairly loyal, and vocal customer base…

For what it’s worth, I haven’t had many purchases from Grizzly, but what I have bought from them, their pricing has always been as advertised, the product far better than expected, and customer service has been good. The largest item I have gotten from them though is my overhead air cleaner…

-- My workshop blog can be found at http://daves-workshop.blogspot.com

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ShaneA

6472 posts in 2060 days


#11 posted 08-03-2011 09:45 PM

I did not mean to compare grizzly to sawstop as companies or machines, more their preceptions. While grizzly no doubt has higher following, it seems like given what i read about them, they have issues that people seem to forgive them about at a disproptional rate. While sawstop, is given no slack. People almost seem to give them a kind of unconditional love. Not saying they are right or wrong, just an observation, while sawstop on the other hand, seems to be on a short leash. Perception wise. Kind of like one a favorite son, while the other was was found under the perverbial rock.

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Bertha

13003 posts in 2155 days


#12 posted 08-03-2011 10:11 PM

Someone rightly pointed out to me in another thread that the reward you get for rolling the dice with Grizzly is the price. This made a lot of sense to me and it shut me up immediately. I think if you buy 10 tools from them, you’ll be happy 9 times. Not bad for the discount. However, failing to honor advertised prices is a whole different bag of worms. At least wait until AFTER the sale to disappoint the customer, lol.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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NBeener

4808 posts in 2636 days


#13 posted 08-03-2011 10:13 PM

There’s a risk with their model.

To BE the low-price/value (probably below-industry-average profit margins) leader, part of what they have to do is be exceptionally lean—hold a bare minimum of inventory.

To do that risks two BIG things:

1) Stock-outs (wait a few months + for your tool), and

2) Volatility in their Cost of Goods Sold—be it transportation, materials, labor, government regulation, tariffs, etc.

In some ways—neither inherently good nor bad—I’ve come to think of Grizzly as a Harbor Freight sort of business. There’s risk in buying from them.

That matches my Grizz-buying experience, but I’m not sure I’d stay universally away. It’s more of a “buyer beware” scenario.

-- -- Neil

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crank49

3981 posts in 2433 days


#14 posted 08-03-2011 10:15 PM

Not wanting to get off topic here, but I think saw stop IS on a short leash. Because of peoples perception of their initial attemps to use the courts to push their agenda. Left a bad impression with a lot of folks.

Back to Grizzly, legally they can say the date was a mis-print or something and weasel out of it, but that sure isn’t going to do their image any good. I own and operate a retail business, very small scale, but there are times when you just have to bite the bullet and take a small loss to save your much more valuable company image.

-- Michael: Hillary has a long list of accomplishments, though most DAs would refer to them as felonies.

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Bertha

13003 posts in 2155 days


#15 posted 08-03-2011 10:21 PM

I think Neil’s hypothesis is hard to argue with. There are plenty of examples of 1) and 2) in these pages. Ask Neil personally, he voted with his wallet and has the biggest, baddest SawStop on the block, last I checked. I suspect he did a few calculations, numeric and otherwise, before cutting that check.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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