Canadian Tire

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Forum topic by Moron posted 07-31-2011 11:08 PM 1131 views 0 times favorited 3 replies Add to Favorites Watch
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5032 posts in 3890 days

07-31-2011 11:08 PM

I should have known better, really I should have as this isnt the first time CT has done this.

I bought an automated welding mask there. The kind that instantly darken the second you hot the “weld” trigger. I didn’t buy the cheapest one, I bought the best one they had, to the tune of almost 200 bucks.

Made by Lincoln (good name I think) and to be honest, the helmet is sold by the Lincoln name, but maybe not made by them. The helmet comes in one of these explosion proof, rip proof, bullet proof clear plastic containers, vapour locked………..honestly exhausting just opening the ^%$#@ thing.

Finally open it, read the directions, safety stuff, stick it in the sun to charge the solar battery……..put it on, nothing, no auto nothing, just a steady stream of clear glass. After much frustration and refusing to believe that it could possibly come without the actual working guts………..I go back to Canadian Tire, receipt in hand, and explain to the teen ager……..that it simply does not, cannot work and that I would like a refund.

The kid is just that, a kid, just doing a summer job for minimum wages, he calls the acting floor manager. She shows up, and doesn’t believe me, that it doesn’t work. She does a “search”…….nothing, then googles images of the helmet (is this actually store policy ?). In the end, she refused to refund my money despite the fact, they didn’t have another helmet, that it clearly had ZERO working parts and offered me this

An “IN STORE CREDIT”, not just any in store credit, but the kind where I had to spend the whole amount, at the same time, on that day…………..wt %$#@. I asked her that if I sold her a kitchen, and the drawers didnt open, sealed shiut. Would it be fair that I looked at you and said “sorry, but we wont fix the drawers but feel free to drop down to the shop and spend the credit on other things, but you can only do that today…….final offer

being Canadian, I now hate the fact, that they post that on their sign, as there isnt a spot, a morsel, a nano-de, of “Canadian” in the place.


-- "Good artists borrow, great artists steal”…..Picasso

3 replies so far

View GMman's profile


3902 posts in 3694 days

#1 posted 07-31-2011 11:55 PM

I think you had a bad day Moron I shop alot at CTC and never had problem returning stuff even without a receipt and got my money back.
Don’t complaint here it will not do anything complaint to the head offfice, get the name of the manager and write your story to head office.
Good luck buddy.

View Moron's profile


5032 posts in 3890 days

#2 posted 08-01-2011 12:12 AM

I bought a set of snow chains in Calgary, specifically asked that I could return them if they didnt fit, or were not used over the next 3 days………..”yes” was the reply

Took them back the next day,………………wouldnt exchange them, refund my money, just a stupid smug look of “Gotcha sucker”

-- "Good artists borrow, great artists steal”…..Picasso

View ChuckM's profile


608 posts in 3663 days

#3 posted 08-01-2011 12:39 AM

Canadian Tire should be spelled ” Canadian Tired.” Since each store is individually owned, its service varies. It’s very hard these days to find retail stores that provide top notched service. There’re exceptions, of course, like in Canada, Lee Valley Tools (which has accepted returns – opened or not – without receipts or beyond the 90-day policy) and LN in the US. There’s a reason why their prices are not the lowest. Unfortunately, they are small compared to CT, RONA, HD, etc. and we can only count on luck when we buy something from the big box stores. I can feel your frustration. (I recently got a RONA certificate from my mileage points or RBC points; but I had to use the $50 all in one single transaction. Anything not spent would not be refunded and the certificate would be surrendered on the first transaction.)

-- The time I enjoy wasting is not time wasted

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