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TS-Aligner - Unable to contact for purchase?

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Forum topic by Okie_Tim posted 07-05-2011 09:55 PM 4899 views 0 times favorited 82 replies Add to Favorites Watch
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Okie_Tim

10 posts in 1341 days


07-05-2011 09:55 PM

Just wondering if this is still being sold.

Every time I’ve called it goes to message machine and even though I’ve left multiple messages
I’ve not received a return call.

So far it’s been 3 weeks attempting to order product.

Thanks!

-- Tim


82 replies so far

View SCOTSMAN's profile

SCOTSMAN

5585 posts in 2331 days


#1 posted 07-05-2011 10:16 PM

That doesn’t sound to encouraging, although maybe if you explained what your after a little better we could follow the thread better.I am so sorry for you it’s horrible when your heart is set on somethinmg and you can’t make contact with the other party involved.I suggest you don’t give up. Alistair

-- excuse my typing as I have a form of parkinsons disease

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ajosephg

1860 posts in 2307 days


#2 posted 07-05-2011 10:40 PM

That sounds bad. I just left word on his machine. See if he calls me.

-- Joe

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Okie_Tim

10 posts in 1341 days


#3 posted 07-05-2011 10:54 PM

Thanks Alistair and Joe!

I’m just wanting to place an order for the TS-Aligner Jr.

I have another alignment tool but it doesn’t have some of the features of the TS-Aligner Jr.

In my messages, I’ve included information as my request to order the TS-Aligner Jr. along with all other requested information.

Nothing on the website indicates any issues or problems that I can see.

Hopefully he is just on a long vacation.

Thanks again for your replies!

Tim

-- Tim

View lilredweldingrod's profile

lilredweldingrod

2495 posts in 1853 days


#4 posted 07-05-2011 11:02 PM

For that kind of money I’ll stick with my Wixey cube. And for blade alignment front to rear a $10.00 Harbor Freight dial indicator does a great job.

View bigkev's profile

bigkev

197 posts in 1374 days


#5 posted 07-05-2011 11:33 PM

I had intended on purchasing this setup a while back also. If you go to the TS-Aligner homepage and click the “how to buy” link it may give you some indication of why I didn’t. The guy basically says go ahead and order it and you will get it when he makes it and if you call asking when it will be delivered he will tell you “never”. It seems arrogant in my opinion and I just decided against it. It seems to be a great product he just doesn’t seem able to keep up with demand. With the right marketing and production team he could probably make a killing. Just my $.02.

-- Kevin, South Carolina

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Okie_Tim

10 posts in 1341 days


#6 posted 07-05-2011 11:57 PM

lilred,

I agree those items do a very good job!
However, I needed to get it a little more accurate. Currently I’m using the in-line alignment tool with upgraded Starrett dial indicator. I was surprised at the difference the Starrett offered over the Harbor Freight. I also have the Wixey cube and it’s pretty good but the capability that of the TS-Aligner Jr. provides I believe is more accurate. Price wise, it’s in the ballpark and from all reviews I’ve read it’s an excellent tool.

-- Tim

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Okie_Tim

10 posts in 1341 days


#7 posted 07-06-2011 12:00 AM

Hey Kevin,

I fully agree! He appears to have a great tool and appears to be dedicated to providing a very highly accurate tool. I’ve attempted to comply with his requirements to order understanding it would take some time to receive. Unfortunately, at this point I can seem to even order it.

Thanks for your reply!
Tim

-- Tim

View pierce85's profile

pierce85

508 posts in 1309 days


#8 posted 07-06-2011 01:05 AM

To be precise, here’s what Mr. Bennett states:

Call me to find out where I am in the process. Call me with questions about woodworking or machinery. Call me about the weather. Call me to make sure that I didn’t die or flee to Canada (living the good life on TS-Aligner money in Saskatchewan!). But, don’t call me asking for an estimate on delivery. If you pester me about it, I’m likely to get annoyed with you and give the most definite answer I can: “never”.

What I find remarkable about this is not Mr. Bennett’s ”my s@%t don’t stink, I’m the best thing since sliced bread, I’m so special that you should be honored giving me money to make you stuff” attitude. Nah, those folks are a dime a dozen. It’s that people reward this sort of public narcissism by doing business with him.

To each his own, but there isn’t a woodworking tool on this planet that I would even consider purchasing from a guy like that.

Tim, I’m guessing that your very reasonable and understandable perplexity over why your messages have gone unanswered has likely met with his childish “never” answer, which is obviously not your fault. Mr. Edward J. Bennett apparently lives in a very privileged world that allows him to act like a 4 year old and take his ball home when the kids don’t play the game his way.

View ajosephg's profile

ajosephg

1860 posts in 2307 days


#9 posted 07-06-2011 01:18 AM

Something drastic has changed since I bought mine several years ago. Back then he couldn’t have been more helpful, even at 11:00 pm his time. Looked at his website a few hours ago and he mentioned that he moved his business to his home. That tells me that the business must have tanked. (He has not returned my call yet.)

It’s sad, because he has/had a great product.

-- Joe

View Lissajous's profile

Lissajous

12 posts in 1250 days


#10 posted 07-19-2011 04:20 PM

I have been trying to contact Ed the past couple of weeks as well. The thing that really gives me pause is that most of the content on his web site is dated 2008, including his price list.

I don’t mind a little idiosyncratic behavior – the guy is on his own and doesn’t have time for the BS that comes from dealing with the general public. He is obviously not a PR or Sales guy that is going to promise the world and deliver Chinese made disappointment.

We shall see if the jig is up or not. I hope it’s just a matter of vacation.

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ajosephg

1860 posts in 2307 days


#11 posted 07-19-2011 04:51 PM

Sounds like he’s toast. Too bad, he was a very talented guy.

-- Joe

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TominTexas

42 posts in 1582 days


#12 posted 07-19-2011 06:36 PM

I would suspect that Mr. Bennett is no longer in business even though the website is still up. I attempted to order one of his alignment tools a little over a year ago. He was pleasant and helpful during my initial telephone conversation with him. Understanding the long delivery time and the fact that he is a one man operation, I let the order take its course. About six months later, I attempted to call him but never got a return call after leaving serveral messages. At that point, I assumed his business had closed and it appears that this is the case today.

It’s a shame because I agree that it looks like a really great product but reading Mr. Bennett’s posts on his website, his business has had a stormy existence and most likely has ceased to operate.

Tim, you might keep checking in on some of the trade/swap sections of other woodworking forums for used TS Aligners. I see them from time to time – this may be your only means of acquiring.

Regards
Tom

-- East Side of Big D

View CharlieM1958's profile

CharlieM1958

15792 posts in 2965 days


#13 posted 07-19-2011 06:54 PM

By any account I’ve ever heard of people who have done business with him in the past. he’s been a class act with a great product. Something must have gone wrong somewhere… health issues, maybe?

-- Charlie M. "Woodworking - patience = firewood"

View NBeener's profile

NBeener

4806 posts in 1920 days


#14 posted 07-19-2011 07:26 PM

He’s a polarizing guy.

If you read any of his posts, on ANY of the WW forums, he’s got STRONG opinions, doesn’t sugar-coat them, and never hesitates to post them.

That said … I’ve never had any direct dealings with him, so I have NO idea what explains what you’re currently experiencing.

I glued a piece of metal to a hardwood miter slot runner, and stick my magnetic-mount dial indicator in it, when it’s time for ME to tune my TS.

For MY $$$$, life’s too short to buy from prima donna retailers. YMMV ;-)

-- -- Neil

View IrreverentJack's profile

IrreverentJack

724 posts in 1589 days


#15 posted 07-21-2011 09:01 PM

It took Ed about 6-7 months to to make and ship my TS Aligner. He makes a great tool, but the wait is frustrating and, well, inexplicable. His site TableSawAlignment.com has the best alignment information I’ve found. You’ll need to register to get into the site and I recommend it. Read what he says the site is ”about” and ”not about” on the opening page. Then use the site to answer all of your questions about table saw alignment. The video that comes with the aligner is a good source of info too.
“I don’t mind a little idiosyncratic behavior” either (Louis Iturra comes to mind). I’ve no explanations for Ed Bennetts business practices or lack of communication (I hope he is alright). When mine arrived I found it well worth the price if not the wait. -Jack

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