The story of my new Ridgid jointer-planer and the LJ Home Depot Free Shipping banner ad

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Forum topic by David Grimes posted 07-03-2011 04:10 AM 2156 views 0 times favorited 8 replies Add to Favorites Watch
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David Grimes

2078 posts in 2664 days

07-03-2011 04:10 AM

For the last week or so, you may have noticed the Home Depot Free Shipping banner right here on our LJ site. Well I certainly did… over and over again.

Let me back up a minute… I had already decided that the Ridgid was the Jointer-Planer for me and already new the price was dropped to $429. I had my 10% off and no interest for 12 months coupon to further sweeten it, plus a HD $50 gift certificate from a card rewards program.

my local store and ALL the surrounding stores do not carry it as a stock item. Damn. Then, I attempted to purchase on the internet, but it kept indicating 1) internet only and 2) not available for free shipping… and 3) that it would arrive to my curb LTL.

The last time I purchased something heavy with LTL delivery, they called me 15 minutes from my house while I was two counties away. They took it back to their little warehouse, then I picked it up the next day. So I really don’t want that again.

Finally, back to the banner ads on this Lumbherjocks forum: I see the ads over and over… and every one of them has the picture and model of the Ridgid Jointer Planer on the Free Shipping ad. That’s wild, because it’s one of the items that does not have free shipping.

I took a picture of the banner on my phone camera, go to Home Depot in person, show it to them, they verify that it is internet only and no free shipping, but laughed with me about the banner ad. They called Ridgid, asked if they could have one sent to the store “special order”, got an affirmative, and ordered mine to come to the store. I pre-payed for it with the discounts and with no shipping right then. They’ll call when it arrives in 7-10 days.

So, thank you Lumberjocks and Home Depot for the erroneous ad for the product I wanted. It got me free shipping and no LTL curbside delivery.

Final price $363.13 including sales tax.


-- If you're going to stir the pot, think BIG spoon or SMALL boat paddle. David Grimes, Georgia

8 replies so far

View spunwood's profile


1202 posts in 2861 days

#1 posted 07-03-2011 04:58 AM

Glad your story has a happy ending! and kudos to companies involved.

-- I came, I was conquered, I was born again. ἵνα ὦσιν ἓν

View BentheViking's profile


1782 posts in 2589 days

#2 posted 07-03-2011 05:15 AM

Good for you. I think that the ads know what you have been looking at. I have been looking at a compressor/gun set from HD lately, and have seen ads for it popping up on my LJ and facebook. At first I thought it was sheer coincidence, but upon hearing your story I am guessing that it is somehow the computer just knows what you wanna buy. Maybe next time I see that ad I’ll have to click

-- It's made of wood. Real sturdy.--Chubbs Peterson

View MsDebbieP's profile


18615 posts in 4185 days

#3 posted 07-03-2011 11:37 AM

that’s awesome!
Someone “up there” was helping you get a sweet deal.
Glad you paid attention to that ad.

-- ~ Debbie, Canada (

View Howie's profile


2656 posts in 2948 days

#4 posted 07-03-2011 01:36 PM

Good deal David.

-- Life is good.

View Don W's profile

Don W

18754 posts in 2592 days

#5 posted 07-03-2011 01:58 PM

I’ve been looking at that jointer as well. I need to get rid of the two I have now.

-- - Collecting is an investment in the past, and the future.

View CharlieM1958's profile


16275 posts in 4243 days

#6 posted 07-03-2011 03:20 PM

Funny story. I’m glad they stepped up.

-- Charlie M. "Woodworking - patience = firewood"

View Steve Peterson's profile

Steve Peterson

377 posts in 3107 days

#7 posted 07-04-2011 02:03 AM

Ben, banner adds have gotten a lot more sophisticated where they keep track of recent searches and target adds based on what they think you are most likely to be interested in. So yes, the computer knows what you want to buy.

-- Steve

View thirdrail's profile


54 posts in 2688 days

#8 posted 07-04-2011 02:39 AM

I don’t think it was somebody up there, I think it was a chain with pretty good customer service. They did the right thing to overcome a very clear case of false advertising.

-- Third rail

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