Got myself a Rikon 10-325 because of the reviews from different sites, it took almost two months before I got it delivered to my doorstep here in the Philippines.
it came in great shape, no damage on the box whatsoever.
read the instructions and assembled the saw… everything looked fine until I started tuning it up. Immediately I found the screw on the lower guide mount is installed in a skewed manner and loosened it a bit to adjust the guides.
my suspicion turned to reality, the mount is loose thread and the lower guides will not tighten in place. here is the defective part.
well it seems like a pretty simple part that I can have a machine shop fabricate, or even simpler, I re-thread the hole to the next size. But I did decide I will call Rikon CS.
Wow, the reply was almost immediate, within 30 minutes or less (impressive), I described my concern and was told that they haven’t shipped to my part of the world and requested if I knew I way. I did give them a suggestion which should provide me the part soonest, I think the found the shipping unacceptable for whatever reason and they asked if there is another option for it. So I told them that they can ship it to my forwarder in California. this is when everything became silent.
After a week or so of having the BS and not running, I shot them another email (must be the 3rd or 4th time) and the reply I got?
Automatic reply: what happened?
From: Rod Burrow <rburrow>
To: sonny <timber715>
I will be on vacation until 7/7/11. Any questions regarding orders for parts can be sent to firstname.lastname@example.org.
Tech Support/Customer Service
RIKON Power Tools Inc.
Wow, this is the support you get? and all the while they have a decent CS… I ask you, would you rather ship the item back and get a grizzly instead? a powermatic or maybe a Laguna?
should I contact the email address he gave? or should he just instead give it to the person instead? don’t they have communication with each other?
Note: keep in mind I am from the Phillipines… is it worth it? What would you do?
-- timber715 - Manila, Philippines