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Thumbs up for Triton (not yet a review) -- and an FYI for router owners

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Forum topic by ben posted 238 days ago 176 views 0 times favorited 8 replies Add to Favorites
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ben

155 posts in 397 days


238 days ago

I’ve had a Triton 2-1/4 plunge router for a bit over a year, and used it almost exclusively under a router table (which is why I haven’t submitted a review yet—I dunno how well it works by hand).

In any case, the plunge “micro adjust” / table crank adjuster stopped working properly (would only go one way). I called them up, he immediately knew what was wrong and with no further questions arranged to ship me a replacement / exchange. I LOVE customer service like that.

The useful note—when using the normal plunge adjustment, there is a stop in the system. When using the micro/table adjuster, they apparently did not put a stop in, and sometimes (myself included) people using it under a table crank it all the way up when changing bits, and damage the gearing. He said they’ve had a few of these come in, and it should be fixed in the next design. In any case, his suggestion was simple: when changing bits, reach under the table and use the normal plunger handle to get it into collet locking position.

and yes, I will put in a review once I’ve used it by hand.

-b

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Dick, & Barb Cain

5369 posts in 826 days


238 days ago

Thanks Ben,
I’ll be looking forward for your review.

-- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1

View Scott Bryan's profile

Scott Bryan

9716 posts in 348 days


238 days ago

Thanks Ben,

I have been looking at this router. Your review will be helpful.

-- With God's help all things are possible- even woodworking. Woodworking is not just a hobby, it is an (expletive deleted) expensive hobby.

View CharlieM1958's profile

CharlieM1958

4464 posts in 745 days


238 days ago

Owning this router (and having reviewed it here myself) I find this interesting. I always crank mine up to change the bit. To the best of my knowledge, the router is designed to operate this way. Knowing about this little design flaw, I will consider using the workaround you mention.

I’m sorry to hear of this minor problem, because I really love this router.

-- Charlie M. "Woodworking - patience = firewood"

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GaryK

8541 posts in 515 days


238 days ago

Alwats nice to have good customer service.

-- Gary, East TX -- The longest journey begins with a single step.

View ben's profile

ben

155 posts in 397 days


238 days ago

Charlie,

He made it sound like overcranking is the problem, and that “normal” use wouldn’t break things, so I think he was erring on the side of caution afa suggesting using the normal plunger. Frankly, I do remember at some point torquing down on it when I wanted to lock the collet, so I’m sure that I’m to blame. Cautious use will probably be sufficient, but YMMV.

-b

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CharlieM1958

4464 posts in 745 days


238 days ago

Yeah, that is kind of what I was thinking. I’ll play with it when I get home.

-- Charlie M. "Woodworking - patience = firewood"

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toyguy

482 posts in 364 days


237 days ago

I too have this router mounted in a table. Although I have not used it much to date.

I will keep this info in mind, however to adjust to bit change mode, I almost always use the handle adjust as you have to turn the switch off anyway.. I use the crank just to do bit adjust. Sounds like the customer service is OK, and that is sure nice to hear.

Thanks for the heads up. I will look forward to your review. I really like my Triton, but I am not very experienced with router work.

-- Brian's Table Top Toys http://home.mountaincable.net/~bgraham/

View rikkor's profile

rikkor

8317 posts in 401 days


237 days ago

Good to hear about good customer service. I think it is a good idea that we all share our “great service/bad service” stories.

-- Maplewood, MN

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