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Thumbs up for Triton (not yet a review) -- and an FYI for router owners

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Forum topic by ben posted 2338 days ago 671 views 0 times favorited 8 replies Add to Favorites Watch
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ben

158 posts in 2496 days


2338 days ago

I’ve had a Triton 2-1/4 plunge router for a bit over a year, and used it almost exclusively under a router table (which is why I haven’t submitted a review yet—I dunno how well it works by hand).

In any case, the plunge “micro adjust” / table crank adjuster stopped working properly (would only go one way). I called them up, he immediately knew what was wrong and with no further questions arranged to ship me a replacement / exchange. I LOVE customer service like that.

The useful note—when using the normal plunge adjustment, there is a stop in the system. When using the micro/table adjuster, they apparently did not put a stop in, and sometimes (myself included) people using it under a table crank it all the way up when changing bits, and damage the gearing. He said they’ve had a few of these come in, and it should be fixed in the next design. In any case, his suggestion was simple: when changing bits, reach under the table and use the normal plunger handle to get it into collet locking position.

and yes, I will put in a review once I’ve used it by hand.

-b


8 replies so far

View Dick, & Barb Cain's profile

Dick, & Barb Cain

8693 posts in 2926 days


#1 posted 2338 days ago

Thanks Ben,
I’ll be looking forward for your review.

-- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1

View Scott Bryan's profile

Scott Bryan

27251 posts in 2448 days


#2 posted 2338 days ago

Thanks Ben,

I have been looking at this router. Your review will be helpful.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View CharlieM1958's profile

CharlieM1958

15684 posts in 2844 days


#3 posted 2338 days ago

Owning this router (and having reviewed it here myself) I find this interesting. I always crank mine up to change the bit. To the best of my knowledge, the router is designed to operate this way. Knowing about this little design flaw, I will consider using the workaround you mention.

I’m sorry to hear of this minor problem, because I really love this router.

-- Charlie M. "Woodworking - patience = firewood"

View GaryK's profile

GaryK

10262 posts in 2614 days


#4 posted 2338 days ago

Alwats nice to have good customer service.

-- Gary - Never pass up the opportunity to make a mistake look like you planned it that way - Tyler, TX

View ben's profile

ben

158 posts in 2496 days


#5 posted 2338 days ago

Charlie,

He made it sound like overcranking is the problem, and that “normal” use wouldn’t break things, so I think he was erring on the side of caution afa suggesting using the normal plunger. Frankly, I do remember at some point torquing down on it when I wanted to lock the collet, so I’m sure that I’m to blame. Cautious use will probably be sufficient, but YMMV.

-b

View CharlieM1958's profile

CharlieM1958

15684 posts in 2844 days


#6 posted 2338 days ago

Yeah, that is kind of what I was thinking. I’ll play with it when I get home.

-- Charlie M. "Woodworking - patience = firewood"

View toyguy's profile

toyguy

1358 posts in 2463 days


#7 posted 2337 days ago

I too have this router mounted in a table. Although I have not used it much to date.

I will keep this info in mind, however to adjust to bit change mode, I almost always use the handle adjust as you have to turn the switch off anyway.. I use the crank just to do bit adjust. Sounds like the customer service is OK, and that is sure nice to hear.

Thanks for the heads up. I will look forward to your review. I really like my Triton, but I am not very experienced with router work.

-- Brian, Ontario Canada,

View rikkor's profile

rikkor

11295 posts in 2501 days


#8 posted 2337 days ago

Good to hear about good customer service. I think it is a good idea that we all share our “great service/bad service” stories.

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