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Forum topic by Okbowhunter posted 06-16-2018 12:54 PM 572 views 0 times favorited 7 replies Add to Favorites Watch
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Okbowhunter

12 posts in 169 days


06-16-2018 12:54 PM

My Grizzly G1023 saw arrived with the box for the fence mangled. All of the mounting hardware was missing and the fence had a gouge. After calling Grizzly they asked for a email with pictures. I was thinking that this was going to be a big hassel and take weeks to get it resolved, but I was wrong. It was no more than two hours I got a call from Grizzly and the replacement is on the way. The only thing is having to miss work to meet the UPS. That being said I was impressed by Grizzly`s service. However, the saw was packaged well and had no issues. Just wanted to give credit when it is deserved.

-- Damon, Oklahoma


7 replies so far

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GR8HUNTER

4558 posts in 830 days


#1 posted 06-16-2018 02:43 PM

IM ALWAYS hearing great things about Grizzly customer service being the best … im happy your happy :<))

-- Tony---- Reinholds,Pa.------ REMEMBER TO ALWAYS HAVE FUN

View sawdustjunkie's profile

sawdustjunkie

384 posts in 1835 days


#2 posted 06-16-2018 03:02 PM

I had a similar problem with my G0690 Table saw. I called Grizzly and they shipped out the parts I needed the same day. The big problem is the shipping company’s. They really bang the boxes up while in transit, but Grizzly has great customer service.

-- Steve: Franklin, WI

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MrRon

4988 posts in 3361 days


#3 posted 06-16-2018 04:50 PM


I had a similar problem with my G0690 Table saw. I called Grizzly and they shipped out the parts I needed the same day. The big problem is the shipping company s. They really bang the boxes up while in transit, but Grizzly has great customer service.

- sawdustjunkie


That is true that goods get damaged while in transit, but it would help if Grizzly (and others) would pack their goods more securely. I order a lot from the internet and so far everything I have ordered has arrived free of damage.

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knotscott

8120 posts in 3493 days


#4 posted 06-17-2018 12:12 AM

This is pretty much the way the delivery trucks look that I see backed up to our loading dock at work.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

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jbay

2588 posts in 1017 days


#5 posted 06-17-2018 01:02 AM



This is pretty much the way the delivery trucks look that I see backed up to our loading dock at work.

- knotscott


Good one Bill, lol
(well it’s not scott)

ok last one, I promise…

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knotscott

8120 posts in 3493 days


#6 posted 06-17-2018 10:58 AM


Good one Bill, lol
(well it s not scott)

- jbay

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

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Okbowhunter

12 posts in 169 days


#7 posted 06-17-2018 11:03 PM

Funny lol

-- Damon, Oklahoma

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