|Forum topic by Divotdog||posted 06-09-2011 10:11 PM||1557 views||0 times favorited||8 replies|
06-09-2011 10:11 PM
I have to relate my shopping experience at Rockler. We have all heard good and so-so about Rockler and their products but customer service at their Richardson, Tx store is way over the top.
I left my Dewalt TS blade there for sharpening the Monday before Memorial Day and was told that because of the holiday I could pick it up the following Tuesday. So I didn’t make it back until yesterday and the blade was still not there. I wasn’t upset. I said although I was in no hurry I should have gotten a call about the delay before I drove 15 miles over there.
To make a long story short they gave me a $5.00 goft card for my gas and were going to loan me a nice blade until mine came in. When i asked if i should sign for the loaner blade they said “just keep it because it is not in our inventory”. This is a $100 Forrest carbide tipped blade. I am not aware of the details involved and I realize I was very lucky they had such a blade on hand but the point is they went above and beyond normal expectations. Many retailers would have sent me away with nothing but an apology, if that.
So kudos to Jay and his team at Rockler Richardson.
-- David, Dallas,Tx - golf weather is hot but it's cool in the shop