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My recent Rockler experience

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Forum topic by Divotdog posted 06-09-2011 10:11 PM 1551 views 0 times favorited 8 replies Add to Favorites Watch
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Divotdog

65 posts in 2910 days


06-09-2011 10:11 PM

Hey

I have to relate my shopping experience at Rockler. We have all heard good and so-so about Rockler and their products but customer service at their Richardson, Tx store is way over the top.

I left my Dewalt TS blade there for sharpening the Monday before Memorial Day and was told that because of the holiday I could pick it up the following Tuesday. So I didn’t make it back until yesterday and the blade was still not there. I wasn’t upset. I said although I was in no hurry I should have gotten a call about the delay before I drove 15 miles over there.

To make a long story short they gave me a $5.00 goft card for my gas and were going to loan me a nice blade until mine came in. When i asked if i should sign for the loaner blade they said “just keep it because it is not in our inventory”. This is a $100 Forrest carbide tipped blade. I am not aware of the details involved and I realize I was very lucky they had such a blade on hand but the point is they went above and beyond normal expectations. Many retailers would have sent me away with nothing but an apology, if that.

So kudos to Jay and his team at Rockler Richardson.

-- David, Dallas,Tx - golf weather is hot but it's cool in the shop


8 replies so far

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Bertha

13003 posts in 2161 days


#1 posted 06-09-2011 10:33 PM

Points for Rockler. I got the catalog in the mail yesterday and they have an impressive selection of quality tools. Could almost be a one-stop place for a woodworker.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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Cliff De Witt

130 posts in 2160 days


#2 posted 06-09-2011 11:10 PM

Jay, Dan and the crew there are absolutely fantastic, the one in Arlington is moving up but has a LONG way to go.

-- Trying to find an answer to my son’s question: “…and forming organic cellulose by spinning it on its axis is interesting, why?”

View Chipy's profile

Chipy

374 posts in 2061 days


#3 posted 06-10-2011 02:01 AM

I like Rockler and I don’t.They carry good Quality tools but you got to watch there prices. For the big ticket item such as table saws etc. forget it too high!

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SnowyRiver

51452 posts in 2948 days


#4 posted 06-10-2011 03:15 AM

Thats great news. I go to Rockler quite often since its close. Sometimes I am not sure if their staff understands all there is to know about what they sell, but they have always been pleasant and they always try to help. I have called their customer service at their HQ a couple of times (their HQ is just a couple of miles down the highway from me) and they have been great to work with.

-- Wayne - Plymouth MN

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Tim Kindrick

369 posts in 2022 days


#5 posted 08-04-2011 08:50 PM

I really like the Rockler store in Arlington Tx but you really have to watch them at check out. I can’t even count the number of times that I got their mailer or some other ad with a great price on something and then they charge me more at the store. It’s even happened on sale items in the store. When I shop there now, I keep every piece of literature handy and write down all the prices and highlight items and pages and ect… ect…. They always change the price to honor the ads or whatever but only after I bring it to their attention!! It’s a real hassle!!!!!!

-- I have metal in my neck but wood in my blood!!

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DamnYankee

3297 posts in 2030 days


#6 posted 08-04-2011 08:54 PM

I wish I had a Rockler near me. The only time I get to a brick-and-mortar Rockler is when I travel on business.

-- Shameless - Winner of two Stumpy Nubs Awards

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Cosmicsniper

2202 posts in 2626 days


#7 posted 08-04-2011 09:41 PM

Yes, the Rockler store in Arlington is moving up. I went yesterday to get the Blumotion drawer slides, on sale. When I got there, I was sad to see them limited to only one per customer. Jerry, who directed me to the slides, saw my disappointment and immediately asked how many I needed. I said, 4 today, but I’ll need 10 over time. He gladly gave me the 4 and said no big deal.

Of course, I left with much more, including the Rockler Router Dust Bucket, which Andy gave me 20% off for just the heck of it, and then I used the $25 dollars off on top of that.

I always walk out feeling like I got a good deal.

-- jay, www.allaboutastro.com

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Bertha

13003 posts in 2161 days


#8 posted 08-04-2011 09:41 PM

I’m with you DY, I’d probably be eating Ramen Noodles if one was in driving distance. I have a hard time resisting things I have my hands on.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

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