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Anyone receive a Festool case that was dirty, is poor casting normal??

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Forum topic by nexgen91 posted 04-18-2018 11:15 PM 2840 views 0 times favorited 12 replies Add to Favorites Watch
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nexgen91

18 posts in 275 days


04-18-2018 11:15 PM

Asking for a friend but has anyone has receive a Festool case that was dirty when received, or the lid not opening and closing smoothly when delivered?? Another question, does anyone have any Festool tools that the castings dont appear to be the cleanest on?? The price of their tools compels the question being asked.


12 replies so far

View cabmaker's profile

cabmaker

1738 posts in 2895 days


#1 posted 04-18-2018 11:56 PM

Not I

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Woodknack

12245 posts in 2466 days


#2 posted 04-19-2018 12:06 AM

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Redoak49

3403 posts in 2075 days


#3 posted 04-19-2018 12:18 AM

No

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nexgen91

18 posts in 275 days


#4 posted 04-19-2018 12:27 AM

Any thoughts?? Think he should return it and request a new one (purchased from CPO) or contact Festool and see what they say??

View Rick S.'s profile

Rick S.

10142 posts in 3119 days


#5 posted 04-19-2018 12:35 AM



Any thoughts?? Think he should return it and request a new one (purchased from CPO) or contact Festool and see what they say??

- nexgen91

YEP!

-- If it wasn't for Electricity, We'd all be Watching Television by Candlelight!

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Firewood

393 posts in 1720 days


#6 posted 04-19-2018 02:36 AM

Definitely YES. I worked at a retailer that sold Festool and will say Festool is top notch in their shipping methods. If the customer received it dirty, it didn’t come from Festool that way. Is it possible he bought a reconditioned tool? Festool can tell the history of the tool via it’s serial number.

-- Mike - Waukesha, WI

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nexgen91

18 posts in 275 days


#7 posted 04-19-2018 02:42 AM

Any thoughts?? Think he should return it and request a new one (purchased from CPO) or contact Festool and see what they say??

- nexgen91

YEP!

- Rick


Definitely YES. I worked at a retailer that sold Festool and will say Festool is top notch in their shipping methods. If the customer received it dirty, it didn t come from Festool that way. Is it possible he bought a reconditioned tool? Festool can tell the history of the tool via it s serial number.

- Firewood

Ok I will let him know, he said it was just the systainer thrown in a cardboard box and shipped. Does not sound right to me, I know when I ship something it gets padding and/or bubble wrap every time. Got it through their ebay account, and the listing said new. Do you think we should call festool, or just try to return it? I had always heard good things about CPO, but after this I would be apprehensive about placing an order with them.

View johnstoneb's profile

johnstoneb

2995 posts in 2259 days


#8 posted 04-19-2018 03:11 AM

That’s how stuff I got from CPO was shipped and it usually doesn’t work. Their definition of reconditioned is different from mine. I don’t buy from them any more.

-- Bruce, Boise, ID

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nexgen91

18 posts in 275 days


#9 posted 04-19-2018 03:18 AM



That s how stuff I got from CPO was shipped and it usually doesn t work. Their definition of reconditioned is different from mine. I don t buy from them any more.

- johnstoneb

Sounds like it may have been “New”ly reconditioned and not brand new. Going to work on getting him a refund and placing an order somewhere else. Thanks for the input fellas (and ladies if applicable).

View John_H's profile

John_H

176 posts in 1792 days


#10 posted 04-19-2018 04:46 AM

Regarding the ‘casting’ issue – I know the quality of the casting of the Kapex has been discussed several times before on the Festool Forum. Seems the edge is quite rough and not what you would expect from a miter saw that cost 3x the price of a ‘normal’ saw. Of course the kool-aid drinkers immediately attacked the poster, but from the pictures I saw, I would not be happy with the way it looked. (Just to be clear, it was a cosmetic issue only, but still….)

View Bill White's profile

Bill White

5011 posts in 4046 days


#11 posted 04-19-2018 12:27 PM

HMMMM? More spam.

-- bill@magraphics.us

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nexgen91

18 posts in 275 days


#12 posted 04-20-2018 06:18 PM


That s how stuff I got from CPO was shipped and it usually doesn t work. Their definition of reconditioned is different from mine. I don t buy from them any more.

- johnstoneb

Sounds like it may have been “New”ly reconditioned and not brand new. Going to work on getting him a refund and placing an order somewhere else. Thanks for the input fellas (and ladies if applicable).

- nexgen91

That is what it is looking like, even the film on the bottom was peeling off and was all scuffed/scratched which seems off.

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