|Forum topic by Danderson||posted 05-19-2011 10:28 PM||5351 views||0 times favorited||121 replies|
05-19-2011 10:28 PM
A purchase I was excited to make has turned into a hopeless feeling that I made a huge mistake. Here is my story.
A couple months ago after much research, I placed an order for a 514X2 bandsaw, a 656PX jointer with a spiral cutterhead, the recommended mobile base for the bandsaw, and several other things. The bandsaw and jointer were on backorder for a few months (which later got pushed even further back). While not ideal, I was willing to wait. Imagine my delight a couple months later when I heard that they were arriving early. This is where the drama begins.
Like many home woodworkers, my shop is in my basement. So when I ordered, I asked if it was possible to have inside delivery. The lady said they would check, created an “activity”, and asked me a ton of detailed information (length and width of my driveway, slope, how far to my bulkhead, number of steps, etc.). The next day she called me back and said that it was possible. She gave me a quote, and I confirmed several times that it was delivery into my basement, and she assured me that was the case.
When I was contacted and told that my machines were in transit, I asked again to confirm that it was to be delivered into my basement, and was again assured that it was. When the shipper called me to arrange delivery, I again tried to confirm it was basement delivery. She said that they do not even offer that service, and to call Grizzly and settle the situation.
There was a lot of back and forth between me and Grizzly. A couple times I was told that I obviously misunderstood, at which point I referred them back to the activity and asked if it was my issue, why did I have to count the steps to my basement. Eventually I was told to call local moving companies, and maybe they would help me with the cost of the basement move. At this point I just wanted this drama to be over and to have my machines, so I did as was requested. They initially refused, but then a lower quote than the rest came in, and they told me they would pay half. Fine, as long as this finally ends the drama. Little did I know that it was to get worse.
Upon assembly of the jointer, there was obvious discoloration of one area in the shape of 4 fingers. I assume that someone with oily hands touched the machine right before powder coating and the coating did not adhere correctly. I chalked that up to “fit and finish” and let it go.
Then I put the bandsaw on the mobile stand. First off, the stand was too large by a few inches. I placed some spacers in the gap, but the stand still flexed way too easily / much. So I realized that I couldn’t use the stand. Since I had already assembled it (and in the process due to the nature of the stand, scuffed it), I didn’t expect Grizzly would take it back. Chalk it up to learning experience and move on.
Then comes the bandsaw setup. The blade was not centered in the insert hole. In fact, it was actually rubbing against the insert. It was off by a strong 1/8th of an inch. There was a god-awful metal on metal rubbing noise from something else, the top wheel looked like it was dropped at the factory with several chips out of its outside edge, the fence wasn’t square to the table, and a few other issues.
Now I had to call technical support. I started off by mentioning the base, and as expected they would not refund it, but “made a note to help future purchasers”. I was asked to take pictures of everything, the technician would go down to a showroom to compare, then call me back. He was baffled. He had no idea what was causing the blade and fence (neither could be adjusted in a way to fix it) to do that. So on a blind guess, he said he’d try sending me a new table. Since a few issues could be related to that, we’d see if anything got fixed. For the metal on metal, it was a guard or the mount that was defective. He had me “be aggressive” and move it back to where it didn’t rub (i.e. bend it). As for the wheel, he said that it shouldn’t affect the operation of the machine.
The table comes, and it was rough to say the least. Edges were dinged up, and there were 3 rust spots. I put it on anyway, and the blade position in the gap was improved by a weak 1/16th of an inch. So it no longer rubs the insert, but it is very close, and nowhere near the center still. I spoke to another technician, and he thought that the cause was most likely misdrilled holes in the base. The original technician agreed.
So here is the crux. It is still under warranty naturally. However to replace the entire saw, I would be responsible for paying to have it moved out of my basement and crated. Then I’d have to pay again to move a new one into the basement and pray that this one was fine. Total moving cost? Probably about half of the saw’s original cost.
So here I am, stuck with a “brand new out of the box” bandsaw that is worse than used since I cannot adjust it to compensate for any of the faults, and it cannot be truly fixed. It has an upper wheel that is chipped to hell (though somehow appears to be balanced still) that looks worse than a used one. I feel trapped in a bad purchase.