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Forum topic by Danderson posted 05-19-2011 10:28 PM 5351 views 0 times favorited 121 replies Add to Favorites Watch
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Danderson

22 posts in 2145 days


05-19-2011 10:28 PM

Topic tags/keywords: grizzly bandsaw jointer

A purchase I was excited to make has turned into a hopeless feeling that I made a huge mistake. Here is my story.

A couple months ago after much research, I placed an order for a 514X2 bandsaw, a 656PX jointer with a spiral cutterhead, the recommended mobile base for the bandsaw, and several other things. The bandsaw and jointer were on backorder for a few months (which later got pushed even further back). While not ideal, I was willing to wait. Imagine my delight a couple months later when I heard that they were arriving early. This is where the drama begins.

Like many home woodworkers, my shop is in my basement. So when I ordered, I asked if it was possible to have inside delivery. The lady said they would check, created an “activity”, and asked me a ton of detailed information (length and width of my driveway, slope, how far to my bulkhead, number of steps, etc.). The next day she called me back and said that it was possible. She gave me a quote, and I confirmed several times that it was delivery into my basement, and she assured me that was the case.

When I was contacted and told that my machines were in transit, I asked again to confirm that it was to be delivered into my basement, and was again assured that it was. When the shipper called me to arrange delivery, I again tried to confirm it was basement delivery. She said that they do not even offer that service, and to call Grizzly and settle the situation.

There was a lot of back and forth between me and Grizzly. A couple times I was told that I obviously misunderstood, at which point I referred them back to the activity and asked if it was my issue, why did I have to count the steps to my basement. Eventually I was told to call local moving companies, and maybe they would help me with the cost of the basement move. At this point I just wanted this drama to be over and to have my machines, so I did as was requested. They initially refused, but then a lower quote than the rest came in, and they told me they would pay half. Fine, as long as this finally ends the drama. Little did I know that it was to get worse.

Upon assembly of the jointer, there was obvious discoloration of one area in the shape of 4 fingers. I assume that someone with oily hands touched the machine right before powder coating and the coating did not adhere correctly. I chalked that up to “fit and finish” and let it go.

Then I put the bandsaw on the mobile stand. First off, the stand was too large by a few inches. I placed some spacers in the gap, but the stand still flexed way too easily / much. So I realized that I couldn’t use the stand. Since I had already assembled it (and in the process due to the nature of the stand, scuffed it), I didn’t expect Grizzly would take it back. Chalk it up to learning experience and move on.

Then comes the bandsaw setup. The blade was not centered in the insert hole. In fact, it was actually rubbing against the insert. It was off by a strong 1/8th of an inch. There was a god-awful metal on metal rubbing noise from something else, the top wheel looked like it was dropped at the factory with several chips out of its outside edge, the fence wasn’t square to the table, and a few other issues.

Now I had to call technical support. I started off by mentioning the base, and as expected they would not refund it, but “made a note to help future purchasers”. I was asked to take pictures of everything, the technician would go down to a showroom to compare, then call me back. He was baffled. He had no idea what was causing the blade and fence (neither could be adjusted in a way to fix it) to do that. So on a blind guess, he said he’d try sending me a new table. Since a few issues could be related to that, we’d see if anything got fixed. For the metal on metal, it was a guard or the mount that was defective. He had me “be aggressive” and move it back to where it didn’t rub (i.e. bend it). As for the wheel, he said that it shouldn’t affect the operation of the machine.

The table comes, and it was rough to say the least. Edges were dinged up, and there were 3 rust spots. I put it on anyway, and the blade position in the gap was improved by a weak 1/16th of an inch. So it no longer rubs the insert, but it is very close, and nowhere near the center still. I spoke to another technician, and he thought that the cause was most likely misdrilled holes in the base. The original technician agreed.

So here is the crux. It is still under warranty naturally. However to replace the entire saw, I would be responsible for paying to have it moved out of my basement and crated. Then I’d have to pay again to move a new one into the basement and pray that this one was fine. Total moving cost? Probably about half of the saw’s original cost.

So here I am, stuck with a “brand new out of the box” bandsaw that is worse than used since I cannot adjust it to compensate for any of the faults, and it cannot be truly fixed. It has an upper wheel that is chipped to hell (though somehow appears to be balanced still) that looks worse than a used one. I feel trapped in a bad purchase.

-Dan


121 replies so far

View jeffl's profile

jeffl

288 posts in 2771 days


#1 posted 05-19-2011 10:56 PM

I hate you’re having that much trouble. I bought a 14” grizzly 1019z bandsaw years ago and then realized it used a 98” blade all others use a 93 1/2” .a major pain to always have to custom order blades. It has a new owner now thanks to Craigslist.

-- Jeff,

View Howie's profile

Howie

2656 posts in 2384 days


#2 posted 05-19-2011 11:50 PM

Sorry to hear about your situation. I’ve bought several items from Grizzly and never had a problem. My bandsaw was perfect out of the box. They did warn me ahead of time that it would require extra handling due to the weight involved(read more than one person).
Grizzley has a good reputation on here and I’m sure if you try they will work something out with you. Don’t settle for talking to the techs if they cannot solve your problem, go over their head. It won’t hurt to mention you are asking the people in this forum(LJ’s) for their opinion. You will be surprised at how much “weight” the 23,000 people on here carry with vendors. Especially if they are getting bad publicity.

-- Life is good.

View TheDane's profile

TheDane

4997 posts in 3124 days


#3 posted 05-20-2011 12:07 AM

Dan—Do you have a membership at Sawmill Creek?

I ask because Grizzly’s owner (Shiraz Balolia) frequents the Sawmill Creek forums. I have seen a number of posts there where he has helped customers with problems.

Might be worth a shot?

—Gerry

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Delta356's profile

Delta356

463 posts in 2315 days


#4 posted 05-20-2011 12:16 AM

That really sucks…If I lived by you I would help. I don’t own any grizzly tools and I don’t think I want to own after reading this. I understand that theres always going to bad apple and good apple with tools being made over seas.., but really that’s bad. I always herd grizzly has great customer service.?? I would think about taking every thing back , and going with a different tool company. I have always had good luck with Delta.. They don’t seem to have bad apples..
I really hope you get this resolved…

Thanks, Michael Frey
Portland, OR

FREY WOODWORKING INC.

View HorizontalMike's profile

HorizontalMike

7143 posts in 2375 days


#5 posted 05-20-2011 12:31 AM

Howie has some good advice for approaching and bargaining with Grizzly. But I do caution you that it is YOUR problem that you have a basement shop and NOT Grizzly’s, no matter how much you want Grizzly to take responsibility for the additional strife and cost of moving your equipment.

FWIW, I picked up my Grizzly TS at the terminal and unloaded it myself via a hoist on a roof joist, but that is another story. I have my shop in a detached building at ground level. I guess what I am saying is that for all those folks who pride themselves in having a basement shop, they all need to remember that all that added effort to move big heavy pieces of equipment adds up quickly and continually if service issues arise over the life of the equipment. Grizzly is a good company and will treat you fairly, but do not expect them to do unreasonable/extraordinary things.

-- HorizontalMike -- "Woodpeckers understand..."

View Delta356's profile

Delta356

463 posts in 2315 days


#6 posted 05-20-2011 12:37 AM

(HorizontalMike)You have a good point about the basement, but a company should not sell machine or let it leave it’s ware house in that state, especially a company that is liked by a lot woodworkers…

Thanks, Michael Frey
Portland, OR

FREY WOODWORKING INC.

View knotscott's profile

knotscott

7208 posts in 2836 days


#7 posted 05-20-2011 12:54 AM

”...I have always had good luck with Delta.. They don’t seem to have bad apples…”

Oh boy!...that statement could sidetrack this discussion for weeks! I definitely don’t agree with that statement. I’ve owned and liked several Delta tools, but I’m well aware of the rapid decline of Delta’s overall reputation in the past 10 years (noted exceptions are the Unisaw and a few other tools), and I dare say disgruntled Delta owners could put together an eye popping thread about poor quality and poor service experiences involving Delta. Delta, PM, Grizzly, Jet, GI, Hitachi, Ridgid, Steel City, Shop Fox, Rikon, Laguna, etc ....none of them are immune to the impact of corporate greed and lowest price oriented consumers. Grizzly has a good reputation for a reason, and have steadily worked to improve their quality over the years. That doesn’t excuse Dan’s situation, but I’d be surprised if Grizzly didn’t see this to a reasonable conclusion.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View Delta356's profile

Delta356

463 posts in 2315 days


#8 posted 05-20-2011 01:04 AM

IT’s true I have had good luck with Delta..No Problems. All my machines are Delta….

” Old Cabinet makers Saying”
“If you have the money, buy the best you can get, you’ll only have to deal with it once..”

I have only had to deal with Deltas tools once, putting them together…

Thanks, Michael Frey
Portland, OR

FREY WOODWORKING INC.

View Keith Fenton's profile

Keith Fenton

325 posts in 2381 days


#9 posted 05-20-2011 01:32 AM

Since you were told REPEATEDLY that they could deliver to your basement, it don’t think it’s at all acceptable that Grizzly only paid for half of the service. I can see them not paying the second time around but the first time they should have paid it in full and anything less is really bad service if not fraudulent.

I’m sorry you are having such a hard time.

-- Scroll saw patterns @ http://www.sheilalandrydesigns.com

View TheWoodNerd's profile

TheWoodNerd

288 posts in 2652 days


#10 posted 05-20-2011 03:51 AM

This whole story is so … odd. It’s so completely out of character with my Grizzly experiences.

They once replaced a control box arm when I told them it was slightly out of square. A cosmetic issue, really, but within a couple of days I had a new one.

My new jointer was making a banging noise on shutdown. After trying several things like tightening the motor pulley setscrews, they sent me a new 3hp motor, no need to return the other one. On starting the installation, I realized there were two setscews on the pulley, I had only tightened one. When I tightened second one the banging went away. When I told them this and offered to ship the new motor back, they said “keep it”.

Later I discovered the jointer fence was warped slightly. In hindsight, it wasn’t enough to really worry about, but after sending them some photos Grizzly paid to have it shipped back to them. UPS got confused and appeared to have lost the fence, didn’t even have any records of it. Grizzly worked their end and helped figure out what had happened. After it finally got there, the service manager hand-walked it though the inspection process and arranged shipping a new one. The real kicker in all this: it was 14 months later, the jointer was two months out of warranty and they still did all that!

Grizzly’s CS has been like no other company I’ve ever dealt with. I’m not sure what to say about this story.

-- The Wood Nerd -- http://www.workshopaholic.net

View Howie's profile

Howie

2656 posts in 2384 days


#11 posted 05-20-2011 04:04 AM

Are we talking about the same Grizzly here? I read the shipping instructions(2011 catalog) and it states the drivers are restricted and you are responsible for putting items in your shop from the curbside. It does not make any statements about even remotely helping.

-- Life is good.

View Delta356's profile

Delta356

463 posts in 2315 days


#12 posted 05-20-2011 04:38 AM

(Autumn) That’s why I buy Delta.. No Problems, and great customer service..

Thanks, Michael Frey
Portland, OR

FREY WOODWORKING INC.

View HorizontalMike's profile

HorizontalMike

7143 posts in 2375 days


#13 posted 05-20-2011 04:42 AM

My experience with Grizzly is and has been much like that of Nerd’s, very good, even when I had an issue with a 3yr old used 8” jointer I had picked up on CL. But my point is that you can quickly use up ALL of that Grizzly CS ”good will” if you approach things with a poor attitude. There is always a reason why some folks get better CS than others, regardless of the company involved. Do everything in your own power to handle your own issues before expecting others to ”go that extra step” to satisfy your extra needs/desires.

I like to look at it this way… I want Grizzly (in this case) to WANT to go that extra mile on my NEXT purchase as well. In other words, the entire current transaction should have TWO winners who are satisfied with the deal, not just one (the customer).

-- HorizontalMike -- "Woodpeckers understand..."

View HawkDriver's profile

HawkDriver

447 posts in 2094 days


#14 posted 05-20-2011 05:03 AM

My parents taught me two things(among others which unfortunately I flushed).
1. If you don’t have anything nice to say, don’t say anything at all.
2. If something negative must be said, do it with tact.

I am confident that resolution will be found on this. I eagerly wait to hear the outcome. Good luck DAnderson.

-- Patrick, Helicopters don't fly. They beat the air into submission.

View TheWoodNerd's profile

TheWoodNerd

288 posts in 2652 days


#15 posted 05-20-2011 03:48 PM

That’s why I buy Delta

One of the worst tools I ever bought was a Delta (bandsaw). And one of the nicest was a Delta (drill press). Blanket statements and blind loyalty aren’t helpful.

-- The Wood Nerd -- http://www.workshopaholic.net

showing 1 through 15 of 121 replies

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