Vacuum parts gloat

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Forum topic by DrSteve posted 05-07-2011 02:38 PM 806 views 0 times favorited 1 reply Add to Favorites Watch
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33 posts in 2270 days

05-07-2011 02:38 PM

I am typically a lurker on this site however I just had to share my recent experience.

Currently, I own a Ridgid shop vacuum at my business. I am a veterinarian so the thing gets a fair amount of abuse from animal hair etc. Anyway, the switch on it died. In the past, I had another brand of Shop Vac…uum which suffered the same fate. When I called that Shop Vac…uum company I was told there was no option to purchase a replacement switch and I could send the unit for service as there were no customer serviceable parts to this vacuum blah blah blah. So $15 dollars and 2 weeks later I received the new unit which promptly died again less than a year later. This forced me to MacGuyver something to make it functional until I purchased a replacement vacuum

Anyway, I searched Ridgid and found that with 3 mouse clicks I could purchase just a new switch. As a matter of fact I can purchase ANY part for the vacuum I need. Imagine that, a piece of equipment that is not expected to be disposable. So right now the vacuum is shorted so that it works and I am waiting for the new switch.

I love the Ridgid company and their service. I have never been disappointed with any of their tools. Thanks. I wanted to pass along the info.

1 reply so far

View Lee Barker's profile

Lee Barker

2170 posts in 2271 days

#1 posted 05-10-2011 05:10 PM

Nice kudos, nice to know, DrSteve.

We old guys remember when you could get any part for any Sears product, often over the parts counter if not in a couple days’ mail time.

It could be a long discussion about which came first—the lack of interest and ability on the part of the adults of this country to repair rather than replace, or the companies that saw parts as a vestigial appendage and whacked the department off.

I enjoy success stories like yours, and there’s no harm in describing the failures by name. It’s a market driven economy and the companies that don’t respond to the pressures therefrom will not survive. Those of us on this forum are fortunate to hear of experiences like yours, not to hasten the demise of some entities, but rather to be better stewards of our money as a result of your wisdom.



-- " his brain, which is as dry as the remainder biscuit after a voyage, he hath strange places cramm'd with observation, the which he vents in mangled forms." --Shakespeare, "As You Like It"

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