|Forum topic by DrSteve||posted 05-07-2011 02:38 PM||821 views||0 times favorited||1 reply|
05-07-2011 02:38 PM
I am typically a lurker on this site however I just had to share my recent experience.
Currently, I own a Ridgid shop vacuum at my business. I am a veterinarian so the thing gets a fair amount of abuse from animal hair etc. Anyway, the switch on it died. In the past, I had another brand of Shop Vac…uum which suffered the same fate. When I called that Shop Vac…uum company I was told there was no option to purchase a replacement switch and I could send the unit for service as there were no customer serviceable parts to this vacuum blah blah blah. So $15 dollars and 2 weeks later I received the new unit which promptly died again less than a year later. This forced me to MacGuyver something to make it functional until I purchased a replacement vacuum
Anyway, I searched Ridgid and found that with 3 mouse clicks I could purchase just a new switch. As a matter of fact I can purchase ANY part for the vacuum I need. Imagine that, a piece of equipment that is not expected to be disposable. So right now the vacuum is shorted so that it works and I am waiting for the new switch.
I love the Ridgid company and their service. I have never been disappointed with any of their tools. Thanks. I wanted to pass along the info.