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Grizzly 8" Jointer...No Longer Can Be Delivered With Liftgate Service

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Forum topic by BoilerUp21 posted 03-21-2018 08:41 PM 6112 views 0 times favorited 45 replies Add to Favorites Watch
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BoilerUp21

74 posts in 731 days


03-21-2018 08:41 PM

So i purchased a table saw from Grizzly which is being delivered tomorrow with lift gate service. When i tried to order the 8” G0490X, their online ordering system said lift gate was unavailable for this machine. When i spoke with customer service, they were initially puzzled, put my order in and overrode their system to include lift gate while they tried to figure out what was going on.

Today i received an email explaining that lift gate service had been removed from my order due to the fact that the dimensions of the jointer would not allow lift gate service.

When i called customer service to find out why everyone i know has been able to get lift gate service previously, i was put on hold. The rep came back and said this was a recent change and that with the package being 81”, it was 1/2” too long….

thats .5”...really? Has anyone else run into this recently? The jointer is on backorder (along with most of their products right now) and they are supposed to receive more stock on 3/30.

For the money, and free shipping, i was willing to wait. But now i am thinking that maybe i should spend a little more and go with someone who can actually deliver a product.

I canceled my order in the meantime, but if anyone else has been able to get around this or has any suggestions please let me know.

Thanks


45 replies so far

View FineWoodByFaust's profile

FineWoodByFaust

1 post in 30 days


#1 posted 03-22-2018 12:41 AM

I ordered the G0490X last May, I took delivery in September. Yes, September. They are seriously backlogged.

I took order via liftgate service and it was NOT a problem. It came in a semi trailer and had more than enough clearance. It wasn’t even a a snug fit…Something has to be wrong, how else would you take delivery of a thing like that? How many people or even small shops have forks available. I’m throwing the BS flag….

Anyways, I’m extremely happy with my machine. For the money… it’s a seriously great deal. Considering the 8” parallelogram spiral Powermatics are like 2x the price.

I’d do whatever you gotta do to stick it out for the G490x. You won’t be disappointed.

View BoilerUp21's profile

BoilerUp21

74 posts in 731 days


#2 posted 03-22-2018 12:45 AM



I ordered the G0490X last May, I took delivery in September. Yes, September. They are seriously backlogged.

I took order via liftgate service and it was NOT a problem. It came in a semi trailer and had more than enough clearance. It wasn t even a a snug fit…Something has to be wrong, how else would you take delivery of a thing like that? How many people or even small shops have forks available. I m throwing the BS flag….

Anyways, I m extremely happy with my machine. For the money… it s a seriously great deal. Considering the 8” parallelogram spiral Powermatics are like 2x the price.

I d do whatever you gotta do to stick it out for the G490x. You won t be disappointed.

- FineWoodByFaust

I couldn’t agree more and i realize i may have to wait a month or so for it to get in stock (wishful thinking). I just can’t believe that they checked with management twice and i got the same response.

It has to be something with the crating being larger. But seriously, by 1/2”? Better figure a way to crate these or they will lose out on a bunch of business…

Going to try and talk some sense into someone tomorrow. Just Take My Money Grizzly!

View rustfever's profile

rustfever

751 posts in 3274 days


#3 posted 03-22-2018 01:03 AM

Find a legitimate seller and purchase their product delivered as you wish. There are a number of great products/model/brands available.
Corporate BS, in my opinion.

-- Rustfever, Central California

View Eddie33's profile

Eddie33

13 posts in 101 days


#4 posted 03-22-2018 01:15 AM

I have a 1 ton chain hoist in my shop/garage. When my jet jointer came in last week, I picked it up at the freight terminal where they loaded it and my dust collector in the back of my truck with a forklift. I went home and backed the truck in the garage and lifted it slightly with the hoist, pulled out and lowered it down less than 10 foot of where it was going to be placed. Now I know not everyone has a hoist or even a pickup, but it’s a good idea if you have the capabilities to do it. I bought the hoist at Harbor Freight for about $40 on sale. They would have brought the equipment to my house with a lift gate equipped truck, but I still had to get it 200 ft uphill on rough concrete to get it in the garage. This worked out much better for me, so just a suggestion for folks getting equipment delivered soon.

View BoilerUp21's profile

BoilerUp21

74 posts in 731 days


#5 posted 03-22-2018 01:20 AM



I have a 1 ton chain hoist in my shop/garage. When my jet jointer came in last week, I picked it up at the freight terminal where they loaded it and my dust collector in the back of my truck with a forklift. I went home and backed the truck in the garage and lifted it slightly with the hoist, pulled out and lowered it down less than 10 foot of where it was going to be placed. Now I know not everyone has a hoist or even a pickup, but it’s a good idea if you have the capabilities to do it. I bought the hoist at Harbor Freight for about $40 on sale. They would have brought the equipment to my house with a lift gate equipped truck, but I still had to get it 200 ft uphill on rough concrete to get it in the garage. This worked out much better for me, so just a suggestion for folks getting equipment delivered soon.

- Eddie33

I agree, but unfortunately i do not have a pickup or anywhere to anchor a chain hoist for that matter.

I just don’t get their rational. It has to go on a freight truck to be delivered to my residence even if i don’t choose lift gate service. How is it too long for a lift gate? What am i missing here? Everyone i know has gotten lift gate service with their 8” Grizzly jointers previously…

View AZWoody's profile

AZWoody

1324 posts in 1188 days


#6 posted 03-22-2018 01:31 AM

I find it really odd but right now, the trucking companies are acting really weird because of the new laws with trucking going on right now. I have trucks come to the farm every day, sometimes as much as 30 that we load that go to the docks in California. Now, it’s not machinery but they truckers are complaining a lot more and the dispatchers are being a real pain in the rear with all the details.

It’s possibly not the fault of Grizzly on the sizing. The trucking companies they contract with could have changed their specs on what they will deliver with a lift gate and what not.

Even if that’s the case, it still means you can’t order what you want. They make good machinery and a lot of people are left hanging right now.

View John_H's profile

John_H

173 posts in 1670 days


#7 posted 03-22-2018 01:56 AM

I like picking larger things up directly from the terminal. It’s about a 30-minute drive for me, and I can easily save the lift gate fee (normally around $75). Also, I hate waiting around for the truck to show up. They are supposed to give you a 4-hour window but most of the time it seems they don’t make it. When you pick up at the terminal, you know it is there and shouldn’t take too long getting it loaded up and you on the way

View CaptainKlutz's profile

CaptainKlutz

246 posts in 1458 days


#8 posted 03-22-2018 02:14 AM

+1 DIY
Have had to deal with truck shipments many times. Lift gate services were expensive @ $100-$150 to me depending carrier, and the last minute scheduling drove me nuts. IMHO – DIY is best?

My simplest and cheapest solution ended up being rental of U-Haul trailer for $30. My shipments were never more than 1500 pounds, and any wimpy SUV or car can haul that much. Terminal fork lift can drop the crate/pallet onto the trailer, and then a $50 chain hoist hung from 4×4 cross beam on rafters in garage and some lifting straps to unload. It took longer to get trailer backed up into garage most times, then it takes to unload.

Occasionally would get a 4×8 trailer with ramp, and use 2 wheeler to pick up crate/box/drum and roll it off trailer into garage. Just have to ask terminal 1st if they can load trailer with ramp, as they need fork lift with “scissor” extensions to be able to place the object out over the ramp. An alternative is using a “drive on” car trailer. It has lower side wall, and can usually place the pallet from side, and then roll off the ramp to unload. Learned I can roll most anything less than ~600 pounds that fits thru door openings via 2 wheeler. :)

Now that I have a chain hoist and 2 wheeler, I seem to find all kinds of other users for them; and they paid for themselves with 2nd shipment that didn’t need lift gate service.

YMMV

-- I'm an engineer not a woodworker, but I can randomly find useful tools and furniture inside a pile of lumber!

View GR8HUNTER's profile

GR8HUNTER

3636 posts in 676 days


#9 posted 03-22-2018 02:14 AM

I agree, but unfortunately i do not have a pickup or anywhere to anchor a chain hoist for that matter.

I just don t get their rational. It has to go on a freight truck to be delivered to my residence even if i don t choose lift gate service. How is it too long for a lift gate? What am i missing here? Everyone i know has gotten lift gate service with their 8” Grizzly jointers previously…

- BoilerUp21

In this guys review he says driver put it in his garage for him

12/17/2017

Very satisfied, was delivered no problems driver even put in the garage thanks

-- Tony Reinholds,Pa. REMEMBER TO ALWAYS HAVE FUN

View RDan's profile

RDan

63 posts in 2287 days


#10 posted 03-22-2018 02:20 AM

I had my Sawstop 3 HP PCS, delivered via lift gate. The driver even used his pallet jack to put it in my garage. Of course it was a challenge to get it down my basement stairs. The issue I had was I did not get the fence rails. I thought they were on the pallet, but they weren’t. CPO was very helpful, after the trucking company could not find them in a week. CPO shipped me the correct rails. Good Luck in your purchase. Dan

View John_H's profile

John_H

173 posts in 1670 days


#11 posted 03-22-2018 02:58 AM

Well – consider your options (how much was the lift gate service?)

You could rent a small trailer for the day and pick it up at the terminal. At one point I owned one of those ‘folding’ tilt bed type trailers that could handle 1,000 lbs. I see they’re still selling them for around $400 and they really do come in handy. Plywood floor and your good to go
https://www.northerntool.com/shop/tools/product_200612544_200612544

You could try calling a towing company that has a flatbed and see home much they would charge to haul it home from the freight company and deposit it into your garage (or maybe they could even meet you at your house and transfer it from the back of the truck to your garage)

View Fred Hargis's profile

Fred Hargis

4949 posts in 2457 days


#12 posted 03-22-2018 10:48 AM

You can also rent (or borrow, if you know someone with one) and engine hoist. I bought one because I’m always by myself and need to lift things occasionally. It doesn’t get used often, but when I need it I’m ready to go. Bear in mind you would also need some nylon load slings/straps to lift a jointer.

-- Our village hasn't lost it's idiot, he was elected to congress.

View LazarusDB's profile

LazarusDB

25 posts in 129 days


#13 posted 03-22-2018 12:08 PM

If you order that jointer today, you’d be lucky to see it before the fall…or in 2018. That 3/30 date means nothing. Here is the sequence of dates for my order for the G0490X…

Ordered 9/14/17, delivery date approximately 11/17.
On 11/27/17, new delivery date is 1/12/18.
On 1/8/18, new delivery date is 5/1/18.
Purchased new Powermatic 54HH in stock at my local Woodcraft. Grizzly order cancelled.

Shipping problems won’t matter if the jointer never actually ships.

-- Aaron - Aspiring Craftsman

View BoilerUp21's profile

BoilerUp21

74 posts in 731 days


#14 posted 03-22-2018 02:05 PM



If you order that jointer today, you d be lucky to see it before the fall…or in 2018. That 3/30 date means nothing. Here is the sequence of dates for my order for the G0490X…

Ordered 9/14/17, delivery date approximately 11/17.
On 11/27/17, new delivery date is 1/12/18.
On 1/8/18, new delivery date is 5/1/18.
Purchased new Powermatic 54HH in stock at my local Woodcraft. Grizzly order cancelled.

Shipping problems won t matter if the jointer never actually ships.

- LazarusDB

Yeah at this point I am going to wait until the 30th to find out how long it may really be to get this thing…

Then I will evaluate renting a truck to go pick it up at the freight yard.

Although seeing how Grizzly is this backed up and screwed up recently, it makes me wonder if quality control will be skimped on in order to get inventory pushed out…

View YesHaveSome's profile

YesHaveSome

83 posts in 222 days


#15 posted 03-22-2018 02:22 PM

I got a Steelex (same thing as the G0490) jointer in October. I didnt pay for lift gate service but they did it anyway and wheeled it right into my garage. Same with another freight order first of the year.

-- But where does the meat go?

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