|Forum topic by Woodstock||posted 04-19-2011 04:08 AM||6601 views||0 times favorited||11 replies|
04-19-2011 04:08 AM
Update May 01, 2011-
I wrote a detailed review on what it took just to order a combo package, and the hoops I had to go though to physically get my grubby hands on a fully operating system for my Oneway 2436. It’s about 8 posts down and long. But it’s what you need to know if you want one. Great tool, but there’s a catch. Actually many catches and gotchas.
Posts 1-3 and 5-7 are short and worth reading.
Because of his history of chronic late delivery times, you should do one or more of the following, or look elsewhere:
This is a MUST at the time of the order: Tell Randy you want the COMPLETE set of (3) .pdf files and the Youtube link emailed to you within 24 hours from when you hang up the phone. Otherwise you will call your credit card company and cancel the order. Else you get it almost a week AFTER he decides to ship the tools. (I was left for three days with a pile of parts and no manual and 8.5 weeks after ordering. Completely unacceptable.)
-Be sure you use a credit card as was suggested below so you can get out if it takes longer than what is promised when you place the order.
I used a debit card and there is no way to back out. I was stuck till it arrived. And stuck some more after it did arrive.
-Insist on payment upon shipping, not at the time of order.
-Or tell Randy he’s got the exact number of weeks he originally quotes when placing the order to you to get it into your hands or you’ll tell your credit card company to reverse the charge for undelivered product.
-Or tell him there is a 10% penalty per week, each week that it isn’t in your hands, starting the day after the lead time he quotes you ends for delivery when you place the order.
And whatever you decide, stick to your guns. No matter what.
So buyer be aware (or beware).
Sorry to bug you all but I’m having a real problem with Monster Tools. I’ll save all the gory details about the total lack of customer service for a full review of the combo hollowing system in a few days after I cool off..
Right now I’m looking for all the docs for both the articulating arm, and the captive hollowing systems. (Full sized, not the mini.)
After a LONG wait to receive the equipment it finally arrived today, sans ANY packing list and/or docs. I called Randy (call #5 since placing the order) and basically he couldn’t be bothered. (He told me he was “standing in the shop watching the sun set in the west”, and that he was “back logged 100’s of e-mails” and didn’t know when he’d get to it.)
So I’ve got 10 small plastic bags full of loose parts, some long metal assemblies and a whole lot of frustration over this whole mess. Some of the assemblies obviously go together but there’s lots of smaller parts that are not so obvious on how they fit together. Or the proper use of the equipment once assembled and aligned.
Does anyone have a copy of the docs Randy sent you that I could get emailed to me?
BTW -The laser sighting device doesn’t work -right out of the box. Doesn’t he test any of this stuff before sending it out?
Any help on docs would be VERY helpful!
-- I'm not old. Just "well seasoned".