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Forum topic by degoose posted 04-06-2011 11:11 PM 1795 views 0 times favorited 19 replies Add to Favorites Watch
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degoose

7049 posts in 2079 days


04-06-2011 11:11 PM

Topic tags/keywords: tip business service incra

Yesterday I ordered a few items from INCRA… via Incremental Tools ..but as luck would have it one of the items is not available straight away…Something to do with an extrusion required…

So instead of getting a part order, I said it would be fine to wait until the whole order could be shipped.. Having waited so long to be able to finally order these items, I figure a few more weeks would not hurt…

Well, this morning, I received an E-mail telling me that INCRA is having a site-wide sale later this month… 10% discount on everything…

Great I thought… should have waited for the sale…

Here is the great news and the reason for this post…

Because this sale will be in effect before my order is shipped, the whole order has been discounted by the full 10%...and that pays for half the shipping costs… which on its own was very reasonable…

AND THAT FOLKS IS HOW TO KEEP THE CUSTOMER HAPPY….

Happy …. I am over the moon… so here is the FONZ….

a big thumbs up to Incremental Tools and a big thank you from one very happy customer…

-- Drink twice... and don't bother to cut... @ lazylarrywoodworks.com.au For lovers of all things timber...


19 replies so far

View Richard's profile

Richard

1045 posts in 1414 days


#1 posted 04-06-2011 11:27 PM

Now that is a very good reference for a company. Not many that would even tell you about the sale coming up let alone give you the discount.

View patron's profile

patron

13146 posts in 2065 days


#2 posted 04-06-2011 11:36 PM

you are right to be happy

and well ‘good on you’
for sharing this

civility and gratitude
have worked throughout history
to help mankind over the rough spots

in our modern confused economic times
with greed and fear driving most actions
finding someone that still values honest and fair interaction
is a safe heaven for all

kudos to them for being fair and open
in their business dealings
and thank you for sharing them with us
makes me want to need something from them

which is good business !

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View BreakingBoardom's profile

BreakingBoardom

615 posts in 1805 days


#3 posted 04-07-2011 12:00 AM

Good to hear. I’d eventually like to go with the Incra system on my table saw and glad to hear they are not only known for the quality of their tools but also for their good customer service. Thanks for sharing.

-- Matt - http://breakingboardom.wordpress.com/

View Jim Bertelson's profile

Jim Bertelson

3684 posts in 1889 days


#4 posted 04-07-2011 12:04 AM

I have ordered things from Incra and received them, and got billed accurately. I like their products.

But it is nice to hear they are into customer service as well. Reputation makes a difference. Witness the attitude on this forum between say Grizzly, and Laguna. I wouldn’t even consider something from Laguna, but would give Grizzly a leg up over a competing equal product due to reputation for service, as documented here on LJ’s.

So these service comments help us to get good products backed by good service. That’s what we need. We want to make it important to companies to provide good service, meaning they will get more customers.

‘Tis the American way, and I suspect the Aussie way as well…...........(-:

Thanks…..has all your snow melted yet…......is the beer foaming with gusto and tickling your nose…....are the kookaburras laughing in your back yard…........???

No that is all wrong…...you guys are all wrong….....this is Fall downunder….....

........OK, I understand, no snow. But I remember the beer…...... and the kookaburras, eating steak in a wildlife zoo…...or knocking a snake to death in the tree over our motorhome in a campground.

OK, OK, OK…........kinda got carried away….....but it is finally turning to Spring ….......

....big deal here…........breakup…....lunacy is permitted….......

Jim

-- Jim, Anchorage Alaska

View Joe Lyddon's profile

Joe Lyddon

7883 posts in 2776 days


#5 posted 04-07-2011 12:46 AM

atta way to go baby! (in the Fonnzy voice)

Super Deal!!

-- Have Fun! Joe Lyddon - Alta Loma, CA USA - Home: http://www.WoodworkStuff.net ... My Small Gallery: http://www.ncwoodworker.net/pp/showgallery.php?ppuser=1389&cat=500"

View patron's profile

patron

13146 posts in 2065 days


#6 posted 04-07-2011 01:02 AM

joe

you have to dye your hair
when you talk like that

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View blackcherry's profile

blackcherry

3186 posts in 2547 days


#7 posted 04-07-2011 01:28 AM

Incra rules!

View degoose's profile

degoose

7049 posts in 2079 days


#8 posted 04-07-2011 01:29 AM

Incra rules rule too.

-- Drink twice... and don't bother to cut... @ lazylarrywoodworks.com.au For lovers of all things timber...

View matt garcia's profile

matt garcia

1834 posts in 2396 days


#9 posted 04-07-2011 02:23 AM

AAYYYYEEEE!!!!!!

-- Matt Garcia Wannabe Period Furniture Maker, Houston TX

View TopamaxSurvivor's profile

TopamaxSurvivor

15029 posts in 2400 days


#10 posted 04-07-2011 08:04 AM

That is cool!

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View Dark_Lightning's profile

Dark_Lightning

1799 posts in 1833 days


#11 posted 04-08-2011 03:08 AM

Now that’s a class act, for sure! They didn’t have to do that.

View swayze's profile

swayze

97 posts in 1812 days


#12 posted 04-09-2011 09:34 PM

I received the same last summer when I ordered my TS-LS system. I had a 10% coupon when I ordered but they emailed me back and said that they had a free shipping deal on and it would be cheaper for me to take that deal. Very good customer service in deed. I had a few issues and emails were answered within a couple of hours.

View NBeener's profile

NBeener

4806 posts in 1898 days


#13 posted 04-09-2011 09:38 PM

I always feel badly for the companies that—for whatever reason—just don’t get it—that little gestures … go a very long way toward converting one-time buyers into Customers For Life.

It’s such an incredibly short-sighted view of “profitability,” and—in my professional experience—typical ONLY of those trying to pump the numbers for a public offering, and then … get out.

-- -- Neil

View Jim Bertelson's profile

Jim Bertelson

3684 posts in 1889 days


#14 posted 04-10-2011 12:25 AM

Neil, well said, and I agree.

....now am going to duck in a bomb shelter and wait for the fallout from….........

........and I am going to blame certain Ivy League business schools for the myopic concentration on quarterly statements that still seems to be going on, and led to our big lag in quality versus the Japanese.

........ducking….....

-- Jim, Anchorage Alaska

View Jim Bertelson's profile

Jim Bertelson

3684 posts in 1889 days


#15 posted 04-10-2011 12:25 AM

Neil, well said, and I agree.

....now am going to duck in a bomb shelter and wait for the fallout from….........

........and I am going to blame certain Ivy League business schools for the myopic concentration on quarterly statements that still seems to be going on, and led to our big lag in quality versus the Japanese.

........ducking….....

-- Jim, Anchorage Alaska

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