Poor Packing From Lee Valley GREAT cust SERVICE – update

I think you’re right.

what a disgrace, stanley chisels are packaged better, I would really expect them to do a better job with such nice tools. I hope you wrote an e-mail to lee valley, that is just unacceptable.

I did get a big fat catalog in the bottom to drool over

-- E J ------- Always Keep a Firm Grip on Your Tool

Its their “Green” shipping option, you either get packing material or a catalog. ;~O….

-- Bill - "Freedon flies in your heart like an Eagle" Audie Murphy

I’d send them this picture, along with their big fat catalog. with a post it note saying “If you can’t pack a box with Items I spent my HARD EARNED money on better than this. You can count me out as a future customer.”

-- If A equals success, then the formula is, A = X + Y + Z, Where X is work, Y is play, And Z is keep your mouth shut." -Albert Einstein.

For some reason I feel that someone from Lee will see this thread…

-- Patrick, Helicopters don't fly. They beat the air into submission.

Bubinga;

I would send them a link to this post just to make sure that they understand that their poor packing is widely circulated to the woodworking community.

I will say that this has not been my past experience with Lee Vallery at all. Must have been packed right before quitting time on a Friday?

Good Luck!

-- Rick Gustafson - Lost Creek Ranch - Colorado County, Texas

Man, that’s terrible. Hope none was damaged. Do you want me to send them some gatorade caps bubinga?

-- Darrell, making more sawdust than I know what to do with

Same as “Viking”.... although I have 2 of their stores within a short driving distance of me so I pick everything up myself.

“Somebody” was not in a good mood when they packaged those Chisels! If anything Lee valley is Extremely Conscious of “Customer Service.”

So! We gonna fix it for you E J if it can be “Fixed” i.e The Deed Has been Done

Rob Lee, President of Lee Valley Tools and Veritas is a Member of Lumberjocks. I have him in my “Buddies”.

I will, right now, send him a Link to this Post. I have NO doubt he will respnd ASAP!

Rick

EDIT: PM has now gone to Rob Lee

-- ENJOY YOURSELVES GUYS!!!

devann—gateoraid caps? don’t know what that is

Luckily they were not damaged,
I my wait a couple of days ,and send them a link to here
I didn’t look at packing slip yet ,to see if packer signed it
I WAS surprised, a company of there caliber would do this
Someone might get there butt chewed for this,or worse

-- E J ------- Always Keep a Firm Grip on Your Tool

E J:

You don’t have to do anything right now. As I mentioned in my Comments above, a short explanation of this Post and a Link to here was just sent to Rob Lee by yours truley. At 3:56AM EST Canada ….LOL…

Me Also: What are Gatorade Caps all about??? Come on Devann!! Fess Up!!! ....LOL…

-- ENJOY YOURSELVES GUYS!!!

I cut the sides of them with my coping saw and slip them over my chisels. Protects them in my toolbox and keeps the chisel from rolling off the workbench. They stay on better than the ones that come with the chisels.

-- Darrell, making more sawdust than I know what to do with

devann: That is GOOD THINKING Man!! Now I can go to bed and Sleep!!..LOL

Thank you! Kind Sir!!

Rick

-- ENJOY YOURSELVES GUYS!!!

just send them a message – Lee Valley has the best customer service.

-- ~ Debbie, Canada (http://www.execulink.com/~yohan)

Yes poor packing you should let them know. Paul

-- Take your time and do it right once.