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Poor Packing From Lee Valley GREAT cust SERVICE – update

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Forum topic by bubinga posted 1208 days ago 2939 views 0 times favorited 50 replies Add to Favorites Watch
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bubinga

861 posts in 1263 days


1208 days ago

Topic tags/keywords: chisel shaping

My Narex chisel set arrived from Lee Valley
This is how they came in the box, bouncing around inside,one of the plastic protectors had came off
I think they should have been packed better.
What do you think ?

-- E J ------- Always Keep a Firm Grip on Your Tool


50 replies so far

View Millo's profile

Millo

543 posts in 1645 days


#1 posted 1208 days ago

I think you’re right.

View drewnahant's profile

drewnahant

218 posts in 1684 days


#2 posted 1208 days ago

what a disgrace, stanley chisels are packaged better, I would really expect them to do a better job with such nice tools. I hope you wrote an e-mail to lee valley, that is just unacceptable.

View bubinga's profile

bubinga

861 posts in 1263 days


#3 posted 1208 days ago

I did get a big fat catalog in the bottom to drool over

-- E J ------- Always Keep a Firm Grip on Your Tool

View wseand's profile

wseand

2116 posts in 1637 days


#4 posted 1208 days ago

Its their “Green” shipping option, you either get packing material or a catalog. ;~O….

-- Bill - "Freedom flies in your heart like an Eagle" Audie Murphy

View Drew's profile

Drew

46 posts in 1283 days


#5 posted 1208 days ago

I’d send them this picture, along with their big fat catalog. with a post it note saying “If you can’t pack a box with Items I spent my HARD EARNED money on better than this. You can count me out as a future customer.”

-- If A equals success, then the formula is, A = X + Y + Z, Where X is work, Y is play, And Z is keep your mouth shut." -Albert Einstein.

View HawkDriver's profile

HawkDriver

447 posts in 1229 days


#6 posted 1208 days ago

For some reason I feel that someone from Lee will see this thread…

-- Patrick, Helicopters don't fly. They beat the air into submission.

View Viking's profile

Viking

857 posts in 1791 days


#7 posted 1208 days ago

Bubinga;

I would send them a link to this post just to make sure that they understand that their poor packing is widely circulated to the woodworking community.

I will say that this has not been my past experience with Lee Vallery at all. Must have been packed right before quitting time on a Friday?

Good Luck!

-- Rick Gustafson - Lost Creek Ranch - Colorado County, Texas

View devann's profile

devann

1735 posts in 1288 days


#8 posted 1208 days ago

Man, that’s terrible. Hope none was damaged. Do you want me to send them some gatorade caps bubinga?

-- Darrell, making more sawdust than I know what to do with

View Rick's profile

Rick

6455 posts in 1628 days


#9 posted 1208 days ago

Same as “Viking”.... although I have 2 of their stores within a short driving distance of me so I pick everything up myself.

“Somebody” was not in a good mood when they packaged those Chisels! If anything Lee valley is Extremely Conscious of “Customer Service.”

So! We gonna fix it for you E J if it can be “Fixed” i.e The Deed Has been Done

Rob Lee, President of Lee Valley Tools and Veritas is a Member of Lumberjocks. I have him in my “Buddies”.

I will, right now, send him a Link to this Post. I have NO doubt he will respnd ASAP!

Rick

EDIT: PM has now gone to Rob Lee

-- COMMON SENSE Is Like Deodorant. The People Who need It Most, Never Use It.

View bubinga's profile

bubinga

861 posts in 1263 days


#10 posted 1208 days ago

devann—gateoraid caps? don’t know what that is

Luckily they were not damaged,
I my wait a couple of days ,and send them a link to here
I didn’t look at packing slip yet ,to see if packer signed it
I WAS surprised, a company of there caliber would do this
Someone might get there butt chewed for this,or worse

-- E J ------- Always Keep a Firm Grip on Your Tool

View Rick's profile

Rick

6455 posts in 1628 days


#11 posted 1208 days ago

E J:

You don’t have to do anything right now. As I mentioned in my Comments above, a short explanation of this Post and a Link to here was just sent to Rob Lee by yours truley. At 3:56AM EST Canada ….LOL…

Me Also: What are Gatorade Caps all about??? Come on Devann!! Fess Up!!! ....LOL…

-- COMMON SENSE Is Like Deodorant. The People Who need It Most, Never Use It.

View devann's profile

devann

1735 posts in 1288 days


#12 posted 1208 days ago

I cut the sides of them with my coping saw and slip them over my chisels. Protects them in my toolbox and keeps the chisel from rolling off the workbench. They stay on better than the ones that come with the chisels.

-- Darrell, making more sawdust than I know what to do with

View Rick's profile

Rick

6455 posts in 1628 days


#13 posted 1208 days ago

devann: That is GOOD THINKING Man!! Now I can go to bed and Sleep!!..LOL

Thank you! Kind Sir!!

Rick

-- COMMON SENSE Is Like Deodorant. The People Who need It Most, Never Use It.

View MsDebbieP's profile

MsDebbieP

18615 posts in 2756 days


#14 posted 1208 days ago

just send them a message – Lee Valley has the best customer service.

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

View idigjars's profile

idigjars

40 posts in 1225 days


#15 posted 1208 days ago

Yes poor packing you should let them know. Paul

-- Take your time and do it right once.

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