Chalk One Up for Grizzly

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Forum topic by mrg posted 03-22-2011 02:57 PM 1511 views 0 times favorited 13 replies Add to Favorites Watch
View mrg's profile


655 posts in 2421 days

03-22-2011 02:57 PM

Topic tags/keywords: resource tablesaw refurbishing electrical switch

Now i know why their is such a huge fan base for Grizzly on here.

I purchased a new paddle switch from Grizzly and received it a few days ago. I wired up the saw and it did not work. Went back over all my connections and rewired again. This time it pooped the breaker in the power box. Go over everything again and same issue. I put the original toggle switch back in and works fine.

Call Grizzly this morning tell them I think i have a bad switch. Tech asks me to take the numbers off my saw explain how I wired the switch. The Tech says from his questions and my explanation everything is in order, I am sending a new switch. We don’t need the bad one back.

Now that is customer service. Five minutes and a few questions and answers and a new switch.

-- mrg

13 replies so far

View gillyd's profile


136 posts in 2068 days

#1 posted 03-22-2011 03:03 PM

Their customer service is very very good, when my saw came it was missing some bolts/washers due to the package being broken open a bit, they sent them overnight!

View wilterbeast's profile


44 posts in 2070 days

#2 posted 03-22-2011 03:13 PM

Thats why i choose grizzly over shop fox, it easier to deal with grizzy direct than it is to go to a dealer and have them order the part. I’ve always been very impressed with grizzly

View D_Allen's profile


495 posts in 2206 days

#3 posted 03-23-2011 01:58 AM

I once orderd a nailer in a case and the little bottle of oil was empty.
So I called. They sent me an 8 Oz bottle of oil. They are nice people.

-- Website is finally up and

View extremehobbiest's profile


42 posts in 2408 days

#4 posted 03-23-2011 04:50 AM

Evidently, their customer service needs to be good. I never really understood why so many rave about the CS when what they received was a defective product. I guess folks are so happy with the price they are willing to overlook the quality.

View Grandpa's profile


3256 posts in 2097 days

#5 posted 03-23-2011 05:03 AM

I spent my working career in the engineering department at a manufacturing center. From the time I started until I retired, I was amazed at the change in the final inspection process. If one company changes their practice and they are able to sell cheaper then the others have to fall in line in order to stay in business. First you look at the number of problems found in the inspection process then you decide whether you can change from 100% inpsection to 75% or 50% or even 10%. So goes the process. Then if someone forgets the little bottle of oil it is cheaper to make people happy by paying the postage on the oil that they have already paid for than it is to pay someone wages and benifits to inspect the box and look for the little bottle of oil. If you get a machine today without a problem you just might have gotten one of the 10% that was inspected. Customer service is the thing today. The move was to get rid of rework stations in a mfg plant. Why build a new plant and then make the first station a rework station for parts that were no made correctly. Well why not make them right in the begining. That has been tried and has had limited success. the bottom line is as long as human are working on the line there will be mistakes made.

View Moron's profile


5032 posts in 3315 days

#6 posted 03-23-2011 05:42 AM

I recently spent a week doing a sub contract, ina cabinet shop with about 12 employees. Just an observation but “all” the Grizzly equipment with the exception of the jointer, was “down”.....all of which had faulty switches.

The jointer was nice and smooth but as I cranked the table up, the handle shattered. Nice result when they work but somewhat expensive floor space when they dont.

-- "Good artists borrow, great artists steal”…..Picasso

View gillyd's profile


136 posts in 2068 days

#7 posted 03-23-2011 02:40 PM

I guess I got lucky with my table saw in the fact that there was nothing outwardly wrong with it (other than I had to shim the wings). The fact that it was missing a few washers was more to the packing and shipping in my opinion, as the box was torn a bit in places.

View brtech's profile


883 posts in 2344 days

#8 posted 03-23-2011 04:25 PM

Grandpa, the inspection at the end of the line is a measurement, not a place to fix problems. A well run production line may be able to sample 1/1000 or 1/1,000,000 items and get the required quality level. You can’t inspect quality into a product. You have to build it in. When the QA check finds a problem, the very worst thing you can do is fix it and move on.

What a really, really good line would do is stop the line, go find the problem, check every unit that may have had the problem, fix them, and restart the line. Not too many production lines do that, but some do.

QA measures deviation from an ideal. Good systems minimize variation. Great systems know what variation is normal, and activate correction procedures when the variation changes.

Bad correction processes repair what is wrong. Good processes determine the root cause of the problem, eliminate it, and then consider repairs to items with the problem.

Bad systems make the QA team responsible for quality. Great systems make QA responsible only for measuring quality – everyone is responsible for product quality.

View Bertha's profile


12989 posts in 2115 days

#9 posted 03-23-2011 05:11 PM

I wasn’t going to say it but if I order a saw, it’s broken, and they offer me a new one, I’m not sure how remarkable that is? There seem to be way too many accounts of Grizzly providing new equipment. I have no doubt that they’re really friendly and responsive, but it just seems like everyone’s expecting a little too little.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View Grandpa's profile


3256 posts in 2097 days

#10 posted 03-23-2011 07:08 PM

brtech, I agree that quality is built in but what happens when we hire people to do the job. We get a mixture of people that doe different qaulities of work etc. Anytime we start with that then how do you deal with it. Then you have the parts you intend to use. I would be the first to say that the first cut is the most important on your wood project. All else is based on that. So the first casting ont hat tablesaw is the most important. If it is bad then the saw isn’t going to be as good as it could have been. A cheap switch is still a cheap switch and there is a problem with going to the lowest bidder. When we get all this together then the final inpsection is critical. Sometimes we do all the right things and it still turns out bad. If no one finds that faulty part then the customer has a bad product and all companies are capable of those and sometimes produce them. Do you really need $5000 tablesaw? Will a $2000 saw work for you. That could be the difference in 100% inspecting every part. That is where building quality into the product can go. Are you willing to call and ask for a washer. Is the company willing to send that washer without question. There are a lot of things that go into the argument. Not everyone needs or can afford a Caddilac when a Chevrolet still takes you from point A to point B. The comfort might not be the same but the trip is still made.

View wiswood2's profile


1138 posts in 3118 days

#11 posted 03-23-2011 07:29 PM

Dont blame grizzly for reciveing broken tools, blame the perosn that causeis it the shipping company. They are the ones. I own 11 grizzly tools and never had one broken yet but I have 2 bad stwiches .They sent new ones over nite and never wanted the old one back. By the way number 12 is ordered.

-- Chuck, wiswood2

View Grandpa's profile


3256 posts in 2097 days

#12 posted 03-23-2011 07:37 PM

Good for you! I have also had good results from my 2 or 3 Grizzly tools. I have not even had a faulty switch….to date. The bottom line is Grizzly does not make switches. They buy them from a 3rd party and send that comapny a specification. Apparently they are not getting what the spec calls out or the spec is not tight enough. If they make it good then I am all for them. Those that I find disgusting are the ones that leave you on your own to find a repair part. Yes it is always better to not need a part but that seldom happens even in the old days.

View mrg's profile


655 posts in 2421 days

#13 posted 03-24-2011 03:27 AM

I agree that manufacturing and QC in lots of places is not up to par so customer service has to be great.

Rocklers customer service is also good.I bought a dove tail jig a few weeks back from a dealer that was going out of business. I got home and unpacked everything and one of the templates was bowed, I tried putting weight on it to flatten for a couple of days and no go. Called Rockler explained the sitiuation and a new template was at my house in two days.

-- mrg

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