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Not impressed with Jet lathe packaging

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Forum topic by SergioC posted 03-17-2011 04:28 AM 696 views 0 times favorited 2 replies Add to Favorites Watch
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SergioC

82 posts in 2135 days


03-17-2011 04:28 AM

I received my second Jet 1014VSI lathe yesterday. The first one was badly damaged in transport from Amazon (UPS ground). The styrofoam was broken in pieces inside the box. The handwheel for the tailstock was snapped off and it had rattled around in the box gouging the lathe all over the place. The tailstock live center popped out and that was rattling around too. Amazon was good about it and shipped another one next day air, and they paid for return of the broken one.

This second one is not broken, but the live center piece was rattling around again and scratched the lathe in a few areas on the tailstock area. The paint is chipped off down to the iron in a few spots. It’s only paint but I didn’t pay $500 for a dinged up tool. I don’t have it out of the box yet, but hopefully that’s the only issue. I’m going to call Jet to let them know and see it they’ll send me a new tailstock assembly. It really isn’t any shipper’s fault with this- there is very little foam in the box for a 75 pound tool. The lathe is also packed on its side inside the box. I probably won’t buy a non-freight large tool online again.

I wanted to let others know to reconsider if purchasing this lathe online. I mentioned this to Amazon that I was concerned about the packaging, and the second one was shipped the same way. At the least, buy from a reputable source online that accepts returns easy like Amazon.


2 replies so far

View Mark Shymanski's profile

Mark Shymanski

5314 posts in 3181 days


#1 posted 03-26-2011 05:11 PM

How hard must that have been rattling around to chip the paint?! Did the boxes look like they’d been tumbled around? I used to work in a shipping receiving dept. and some of the drivers were horrible handling equipment (it was a s/r dept for a camera store!). If the box is obviously damaged take pictures and send them to Amazon and the actual trucking company. You may not get any satisfaction but it can be hoped that the carrier or Amazon will ‘correct’ the behaviour of the s/r or trucking people.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

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SergioC

82 posts in 2135 days


#2 posted 03-26-2011 05:33 PM

The box was actually in very good shape. It’s just a lot of cast iron and not packaged for UPS-type shipping. There is also no “up” printed on the box. Also, the non-fixed parts, like the centers, are just slipped into the two ends of the lathe. All of these parts should be packaged separately in the box. I haven’t had a chance to call Jet yet, because after getting the second one it’s definitely a packaging issue.

What made the Amazon experience even better was that 2 weeks after I ordered it (the first one), the price dropped by $75 and they refunded me the difference with no questions asked.

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