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Most amazon orders messed up recently?

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Forum topic by bigblockyeti posted 12-22-2017 02:23 AM 1532 views 0 times favorited 18 replies Add to Favorites Watch
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bigblockyeti

5206 posts in 1840 days


12-22-2017 02:23 AM

Topic tags/keywords: question rant orders shipping

I’m batting nearly 500 for orders screwed up by amazon in the past 4 weeks, the real irony is the third party vendors are proving far more reliable as of lately. Most stuff is gift related in one form or another but by no means super popular toys or the latest gadgets, the majority was for making projects and a mild bathroom makeover. I know it’s certainly busy this time of year but if you’ve got a CEO worth over $100 million, you’ve got no excuses!

So who’s had the most?

-- "Lack of effort will result in failure with amazing predictability" - Me


18 replies so far

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TravisH

609 posts in 2055 days


#1 posted 12-22-2017 03:27 PM

We get probably 300 packages a year via Amazon at my house. My wife finds it much more convenient so they typical stuff one goes to brick and mortar stores to buy comes delivered to our house. We could likely add another couple hundred packages from other vendors.

I can think of two Amazon screw ups in that time and both times we received duplicates of items but only charged for the initial order. They did not want the items returned in both instances. Damaged packages more common and usually postal service and at times UPS. Fed ex no issues.

View recycle1943's profile

recycle1943

2183 posts in 1742 days


#2 posted 12-22-2017 06:02 PM

nothing but good to say about Amazon

-- Dick, Malvern Ohio - my biggest fear is that when I die, my wife sells my toys for what I told her I paid for them

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LittleShaver

364 posts in 739 days


#3 posted 12-22-2017 06:12 PM

While not near t volume of TravisH, , I get about 40 packages each year and have never had an Amazon mistake. That being said, I have one on the way. Now its jinxed.

-- Sawdust Maker

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bigblockyeti

5206 posts in 1840 days


#4 posted 12-22-2017 09:46 PM

I used to be the same, last year even at the same time I maybe had one problem with one order out of several. It appears something has changed from a QA standpoint or modified expected shipping date algorithm but things for me are continuing to degrade. I had all my Christmas shopping done and now I’m headed out tomorrow bright and early to replace what either won’t get to me when promised or what was inaccurately described (shipped and sold by amazon) to the point of be unusable. I hope things get better after the holidays but given the rate of error momentum that’s being carried, I’m certainly not holding my breath!

-- "Lack of effort will result in failure with amazing predictability" - Me

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ArtMann

1045 posts in 936 days


#5 posted 12-22-2017 11:28 PM

Nothing bad to say about Amazon. I haven’t any trouble in many years and I order stuff a few times a month. My objection to Amazon is that it is so large it doesn’t have any meaningful competition. That could eventually lead to many problems, not the least of which is excess political power..

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bigblockyeti

5206 posts in 1840 days


#6 posted 12-23-2017 04:51 AM

I can see the United States of amazon being a far less desirable place than what we’ve currently got know except for the privileged few, we already came way too close to that in November 16’!

Just got another notification that 100% of the stuff I ordered for my brother’s family won’t arrive for Christmas when it was promised by 12/22.

-- "Lack of effort will result in failure with amazing predictability" - Me

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woodbutcherbynight

5545 posts in 2529 days


#7 posted 12-23-2017 04:42 PM

I usually order $300 multiple item orders at a time from Amazon. So average order may have 15 items or so. Never had a issue with anything being wrong. Since 2010 when I came home from Iraq and opened my account the only thing I ever had to contact Amazon about was a return for a set of LED lights. The first one worked for 10 minutes then died, second smoked on start up. Opened it up and found they had scathed wires that touched each other. That would be manufacturer problem. And Amazon was quick and painless on the return.

Alot of other stuff I order direct from manufacturer or ebay. Prices are sometimes better along with shipping.

-- Live to tell the stories, they sound better that way.

View Woodknack's profile

Woodknack

12338 posts in 2500 days


#8 posted 12-23-2017 06:58 PM

No trouble with new stuff, only warehouse deals. Never depend on warehouse deals, they are always a gamble. You might get a great deal and you might get a lump of coal.

-- Rick M, http://thewoodknack.blogspot.com/

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Andybb

1228 posts in 723 days


#9 posted 12-23-2017 07:06 PM

Everybody makes mistakes. Considering what Amazon’s business model is they do a fine job in my opinion.

-- Andy - Seattle USA

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bigblockyeti

5206 posts in 1840 days


#10 posted 12-23-2017 08:19 PM

I’ve had almost the opposite experience with warehouse deals, the description and shipping have been far superior for me, so far.

-- "Lack of effort will result in failure with amazing predictability" - Me

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bigblockyeti

5206 posts in 1840 days


#11 posted 01-05-2018 01:52 PM

Well they did it to me again. I bought a lower control arm for my wife’s car in mid 2015 with a lifetime warranty, shipped and sold by Amazon and 4 weeks ago I found the rear bushing integrated into the assembly was failing. I was hoping it would last at least 30 years but no such luck driving on roads with what most municipalities in northern Ohio consider “road maintenance” but that’s another issue all together. Contacted AC Delco first and said the seller will warranty it as that’s a requirement of selling their products. ~1.5 hrs. wasted in December through chats and email with various levels of incompetency throughout Amazon’s customer service department resulted in them offering zero help while denying any requirement to do so. Fast forward to yesterday and another 1.5 hr chat revealed yet another person clueless of Amazon’s own policy which I had to cut & paste then explain in detail to them. My educational efforts began to shine a little light at the end of the tunnel and when she agreed they should take care of it she was bound by the “system” and had to get creative as to how to get me a new one, how to process the return and how to address the difference in price between when I originally bought it and now.

What good is a policy if your customers have to train your representatives on how it works (despite being written at a fourth grade reading level), then having a “system” that won’t allow that policy to be implemented?

-- "Lack of effort will result in failure with amazing predictability" - Me

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Woodknack

12338 posts in 2500 days


#12 posted 01-05-2018 06:54 PM

A manufacturer warranty is handled by the manufacturer. Ac Delco requires you return the part to them, it’s on their warranty web page.

-- Rick M, http://thewoodknack.blogspot.com/

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bigblockyeti

5206 posts in 1840 days


#13 posted 01-05-2018 06:59 PM

I only called, if that is their policy, sounds like I had the pleasure of speaking to two different CSR within that organization that don’t their own policy either.

-- "Lack of effort will result in failure with amazing predictability" - Me

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bigblockyeti

5206 posts in 1840 days


#14 posted 01-05-2018 07:04 PM

The real irony is the extent to which the second person I spoke with from AC Delco took the time to navigate me though Amazon’s help page to exactly where Amazon’s policy on auto parts was very unambiguously stated.

-- "Lack of effort will result in failure with amazing predictability" - Me

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Gene Howe

10832 posts in 3548 days


#15 posted 01-05-2018 07:15 PM

Yeti, I’ve never ordered any auto repair parts but all other orders have been faultlessly filled. Sorry your experience hasn’t been up to par. Our fullfillment center is Las Vegas. Wonder if that makes a difference.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

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