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Forum topic by Cliff De Witt posted 03-09-2011 09:54 PM 1157 views 0 times favorited 8 replies Add to Favorites Watch
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Cliff De Witt

130 posts in 2111 days

03-09-2011 09:54 PM

Topic tags/keywords: lathe turning traditional tip

About three weeks ago I was roughing out some bowls with my 5/8” Ellsworth gouge, I had a catch and the gouge snapped!

It was 7 years old and I was extended from the rest a little long but, it sure surprised me.

I was talking to a friend about it and he had never heard of anything like that so I brought it with me when I went to visit with him at the Woodcraft store. One of the guys saw it and suggested that I contact Crown Tools and tell them.

I sent them an email with pictures of the broken tool and asked what I should do, the responded and asked for my address and today I got a BRAND NEW Pro-PM 5/8” Ellsworth Gouge in the mail.

THAT IS SO COOL!! If they make the tool I am looking for from now on Crown is what I will buy.

-- Trying to find an answer to my son’s question: “…and forming organic cellulose by spinning it on its axis is interesting, why?”

8 replies so far

View Mark Shymanski's profile

Mark Shymanski

5300 posts in 3131 days

#1 posted 03-14-2011 01:03 AM

That is pretty good customer service; well done Crown Tools!

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View Vintagetoni's profile


58 posts in 2112 days

#2 posted 03-26-2011 06:40 PM

Wow, I bet that was a surprise to say the least! I have a few Crown’s….this is so good to know when considering other tools. Not so sure that would happen everywhere! Thanks for sharing.

-- toni --- SW WI...working on shop setup....wish I could say diligently. "Time is a healer, a friend & a maker of dreams."

View Roper's profile


1370 posts in 3132 days

#3 posted 03-26-2011 08:13 PM

I have never seen a gouge break like that, it must have already had a crack. I am glad they replaced it, I am on my second ellisworth gouge I think there great.

-- Roper - Master of sawdust-

View idigjars's profile


40 posts in 2048 days

#4 posted 03-27-2011 02:40 PM

That’s good customer service. I have some crown tools and will keep that in mind. Thanks for sharing. Paul

-- Take your time and do it right once.

View Dennisgrosen's profile


10850 posts in 2534 days

#5 posted 03-27-2011 03:10 PM

thank god no one was hurt when that fly around
and a great costummer service and I´m sure they are glad to know this can happen
I wonder if its not simple metaltireness as they call it when metall have gone thrugh too many shaking
try outs from woodworkers …. LOL
na just kidden you
thank´s for sharing the story and its good to know they back up there products since I have just
ordred some of there tools

take care

View Napoleon's profile


788 posts in 2228 days

#6 posted 03-27-2011 10:54 PM

Well done Crown :)

Dennis what tool have you ordert ?

-- Boatbuilder&blacksmith

View Dennisgrosen's profile


10850 posts in 2534 days

#7 posted 03-27-2011 11:04 PM

I have ordred there adjusteble square and a few others of the layout tools for now
but I have my eye´s on there butt cheisels and paring cheisels but they have to wait
to later

take care

View Napoleon's profile


788 posts in 2228 days

#8 posted 03-28-2011 11:09 PM

Looking forward to see your goodies Dennis :)

-- Boatbuilder&blacksmith

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