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Forum topic by richardchaos posted 11-08-2017 10:06 AM 908 views 0 times favorited 34 replies Add to Favorites Watch
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richardchaos

530 posts in 214 days


11-08-2017 10:06 AM

[removed copyright protected image]

IS there anyone out there that knows anything about Domestic Phone wiring troubleshooting?

Problem… My moms land line for what ever reason will ring every few minutes with just one ring! Maybe 100 times a day.. Its very annoying….

Frontier refuses to even send a guy out. One guy told me it was probably a corroding line or connection. Said some voltage must be sending a signal over the RING wire.

SOOOOO I tore out all of there phone lines out of her house. Hooked up NEW 4 wire just like everything I read said to. I went out to the D-MARK (OUTSIDE SERVICE BOX) and rewired from there for line 1.

Guess what YEP ring a ding ding. KILL ME!!!!! Like the state did! BUT the phone operates as usual. Gets and make calls no issue there.

So I don’t know if this a matters BUT at the D-MARK box it has a set of a 4 wire coming in and two little boxes marked line one and line 2. The top line on box has a blue and a white wire that goes to it and then the other 2 wires that went to the line 2 slot that are CUT..

Now there may be an issue with the line from the D-MARK box to the pole and I cant do anything about that.

ANY IDEAS

-- “In a time of universal deceit, telling the truth is a revolutionary act.” ― George Orwell


34 replies so far

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Rob

304 posts in 2821 days


#1 posted 11-08-2017 12:11 PM

What does this have to do with woodworking?

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Gene Howe

9754 posts in 3263 days


#2 posted 11-08-2017 12:33 PM



What does this have to do with woodworking?

- Rob


He said it was off topic. With a problem like this, a wide selection of viewers is better and LJs is huge.
Wish I could help. Frontier has always responded to my problems so, have never needed to educate myself.
Hopefully some kind LJ will be able to help.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

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Lazyman

1499 posts in 1222 days


#3 posted 11-08-2017 12:52 PM

Off topic response…Just wanted to make sure no one thinks my response is related to woodworking. LOL
Usually, there is a RJ11 jack at the outside box where you can plug a phone in for testing. This allows you to check to see whether the problem is related to the incoming line (not your problem) or the house wiring (your problem). Plug in an old phone (not one you have to plug into AC if possible—I always keep one around for power outages) and see if you get the same problem. If you have one also plugged in inside, you’ll have a control for your test. If it also rings outside randomly, then you can call Frontier again and tell them the problem is theirs and not yours to fix.

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.

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Holt

166 posts in 2463 days


#4 posted 11-08-2017 01:12 PM

Wow this is a weird coincidence. I was an Application Engineer at Motorola UDS for years before the modem market evaporated, so you landed in my wheel house. Go to the phone companies last point of connection, often time this will be an aluminium can or plastic box on the pole where the phone companies line terminates and your house wiring begins. Disconnect your house wiring and either install a phone jack or hard wire an old phone (or clip in if you have a lineman’s test set…doesn’t everyone <g>). Make sure you have a dial tone. Now wait. If you get one of your phantom rings then you have proven the problem in on the telco side of the connection. No ring and you have something weird going on in the house wiring. Unfortunately you usually have to go to this kind of extreme to force the phone company to make a repair. Also, when they are on site to troubleshoot and repair, stay with them. Given any opportunity they will correct a problem and log it as cleared during test!

-- ...Specialization is for insects.

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B4B

154 posts in 1192 days


#5 posted 11-08-2017 01:24 PM

How many phones are hooked up in the house?

There is only so much voltage the Telco provides and if there are too many handsets you’ll see this. Had it happen at my grandparents house and my mother in laws.

https://www.naturalhandyman.com/iip/inftelephone/inftel2.html

Try disconnecting a couple of handsets and see if that fixes it.

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.

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B4B

154 posts in 1192 days


#6 posted 11-08-2017 01:24 PM

How many phones are hooked up in the house?

There is only so much voltage the Telco provides and if there are too many handsets you’ll see this. Had it happen at my grandparents house and my mother in laws.

https://www.naturalhandyman.com/iip/inftelephone/inftel2.html

Try disconnecting a couple of handsets and see if that fixes it.

Could also be a failing handset.

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.

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richardchaos

530 posts in 214 days


#7 posted 11-08-2017 01:24 PM

I did just that. Connected at the box. Still strange ring!


Wow this is a weird coincidence. I was an Application Engineer at Motorola UDS for years before the modem market evaporated, so you landed in my wheel house. Go to the phone companies last point of connection, often time this will be an aluminium can or plastic box on the pole where the phone companies line terminates and your house wiring begins. Disconnect your house wiring and either install a phone jack or hard wire an old phone (or clip in if you have a lineman s test set…doesn t everyone ). Make sure you have a dial tone. Now wait. If you get one of your phantom rings then you have proven the problem in on the telco side of the connection. No ring and you have something weird going on in the house wiring. Unfortunately you usually have to go to this kind of extreme to force the phone company to make a repair. Also, when they are on site to troubleshoot and repair, stay with them. Given any opportunity they will correct a problem and log it as cleared during test!

- Holt

-- “In a time of universal deceit, telling the truth is a revolutionary act.” ― George Orwell

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Lazyman

1499 posts in 1222 days


#8 posted 11-08-2017 01:32 PM

Just thought of something else…is there DSL broadband on this phone line? I seem to remember that DSL modems could cause some interference and perhaps that is creating some sort of noise that causes the phone to ring? Disconnect all but one phone and see if that makes any difference.

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.

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richardchaos

530 posts in 214 days


#9 posted 11-08-2017 01:50 PM

This is a pic of the inside of the D-MARK outside box…. The left side was untouched but I did the wiring to the right. The priories wiring went to both the top hook up and the bottom but under both set up my mom is still getting that one ring 100 times a day!

ALSO see red circle and arrow these two wires were no cut by me

PLEASE ADVISE

-- “In a time of universal deceit, telling the truth is a revolutionary act.” ― George Orwell

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richardchaos

530 posts in 214 days


#10 posted 11-08-2017 01:52 PM

I post things on here that are not wood related because there is a world of mature knowledge on here and I don’t have to argue endless political arguments with squish heads and teen age girls with broken hearts like on Facebook!

-- “In a time of universal deceit, telling the truth is a revolutionary act.” ― George Orwell

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Firewood

164 posts in 1468 days


#11 posted 11-08-2017 02:16 PM

Just some more points to ponder

Are the phantom rings random or cyclical? Time them to see if there is a pattern

Do the lines in the house come in proximity of any florescent lights?

When you connected the phone outside, did you disconnect the wires leading into the house?

-- Mike - Waukesha, WI

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richardchaos

530 posts in 214 days


#12 posted 11-08-2017 02:29 PM

The rings are PHANTOM no set cycle . It is not the wireless phone other we have replaced it 3 time and I have my wireless phone now hooked up and its rings right along wit the rest.

When I hooked up the new line I took a phone out there and made sure there was a dial tone and I could make and receive calls. BUT it was freezing so I did not wait around long enough to wait to see if it rang once.

I am thinking of Rehooking up those two cut lines to the 2nd line and hooking the 4 wire the same way on the 1st line hookup.

No ;flour lights near.. and no I did not disconnect the lines coming in from the street, What you see in the pic is the way I found them….


Just some more points to ponder

Are the phantom rings random or cyclical? Time them to see if there is a pattern

Do the lines in the house come in proximity of any florescent lights?

When you connected the phone outside, did you disconnect the wires leading into the house?

- Firewood

-- “In a time of universal deceit, telling the truth is a revolutionary act.” ― George Orwell

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DS

2821 posts in 2255 days


#13 posted 11-08-2017 02:31 PM

The DSL thing may have some merit.
The data is put on the same lines but it operates at a much higher frequency.
To keep them from interfering with each other, there is usually some kind of low-pass filter to separate phone signals from internet data.
Maybe this could be the issue? Missing a filter?

-- "Hard work is not defined by the difficulty of the task as much as a person's desire to perform it.", DS251

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richardchaos

530 posts in 214 days


#14 posted 11-08-2017 02:49 PM

Well that should no be an issue as the internet is from a separate company and comes over the TV CABLE


The DSL thing may have some merit.
The data is put on the same lines but it operates at a much higher frequency.
To keep them from interfering with each other, there is usually some kind of low-pass filter to separate phone signals from internet data.
Maybe this could be the issue? Missing a filter?

- DS

-- “In a time of universal deceit, telling the truth is a revolutionary act.” ― George Orwell

View DS's profile

DS

2821 posts in 2255 days


#15 posted 11-08-2017 03:01 PM

The only other thing I can think of is maybe you have a malfunctioning handset somewhere.

The ring signal is quite a large pulse compared to the talking signals. Older, passive analog phones have a much higher “ring load” to in order to make them ring versus the newer electronic, digital phones. There was (is) a practical limit on the number of (older style) handsets that could be on a line and get a proper ring signal to work.

Obviously, this is pure speculation, but, a malfunctioning handset could be overwhelming the phone lines’ ability to properly ring during an incoming call. That might manifest as a short bleep then a disconnect.

Perhaps, disconnect all but one handset at a time and see if the problem persists.

-- "Hard work is not defined by the difficulty of the task as much as a person's desire to perform it.", DS251

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