Rockler now carrying Laguna Tools

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Forum topic by NBeener posted 01-13-2011 09:02 PM 1052 views 0 times favorited 7 replies Add to Favorites Watch
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4816 posts in 3415 days

01-13-2011 09:02 PM

Can Rockler enhance the reputation of Laguna for customer service, or … will Laguna still be the weak link in the chain.

Stay tuned :-)

-- -- Neil

7 replies so far

View live4ever's profile


983 posts in 3251 days

#1 posted 01-13-2011 09:05 PM

At least it’s a place to go to drool over the Laguna bandsaws in person…

-- Optimists are usually disappointed. Pessimists are either right or pleasantly surprised. I tend to be a disappointed pessimist.

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4816 posts in 3415 days

#2 posted 01-13-2011 09:07 PM


Yeah. That’s exactly what I need ;-)

-- -- Neil

View Beginningwoodworker's profile


13345 posts in 3914 days

#3 posted 01-13-2011 09:24 PM

Neil thats good to know.

View stefang's profile


16219 posts in 3575 days

#4 posted 01-13-2011 09:49 PM

What is this thing called service? Is this something we should have in Norway?

-- Mike, an American living in Norway.

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4816 posts in 3415 days

#5 posted 01-13-2011 09:53 PM


Mike: You’re not old enough to remember ;-)

-- -- Neil

View Jim Bertelson's profile

Jim Bertelson

4256 posts in 3405 days

#6 posted 01-14-2011 01:14 AM

I think they are going to have a tough time here on LJ’s, right now, I won’t even look at Laguna after hearing the stories…...

But they should be watched, perhaps Rockler may have some influence.

I remember a comment many years ago that the best service in restaurants was in the United States. My travels in foreign countries, even in very high end places, do not dispell that observation, but it is not a glaring difference. Why are they teaming up with Rockler? Hmmm. Right now I will stick with companies that have a track record.


-- Jim, Anchorage Alaska

View TopamaxSurvivor's profile


18428 posts in 3917 days

#7 posted 01-14-2011 09:38 AM

after all the problems people have had with their customer service, it is the last place I would go too, even if Rockler is selling them. Sort of reminds me of the old slogan Westinghouse used to have. “You can be sure if it is Westinghouse.” Sure of what? Gonna have trouble! They bought up Cutler Hammer. That is precisely the same question I asked Neil. Will Westiinghouse drag CH down? ;-)) Well, kinda, but it took a while:-)

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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