MLCS 5 Star Customer Service

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Forum topic by TheDane posted 01-12-2011 07:19 PM 941 views 0 times favorited 7 replies Add to Favorites Watch
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5552 posts in 3867 days

01-12-2011 07:19 PM

Topic tags/keywords: tip router

Last week, I ordered a profile router bit and corresponding setup block from MLCS for a cabinet project I am building.

When the arrived yesterday, I discovered they had shipped me the wrong setup block (there was a one-digit difference in the part number, which, in my book, is an honest mistake), so last night I sent them an email describing the problem.

This morning, I got a response from Denise @ MLCS apologizing for the error. She advised they are shipping the correct part today and that there was no need for me to return the one they sent in error.

Over the last couple of years, I have contacted them a couple of times and I cannot say enough about the fine customer service I have received from this company.

If this were a review, I would give them 5 stars!


-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

7 replies so far

View NBeener's profile


4816 posts in 3378 days

#1 posted 01-12-2011 07:24 PM

Great products.
Great customer service.

They’ll never make it ;-)

My track record with them has been great: excellent products and quick shipping. No chance to test their customer service, yet, but … good to know it’s there, if I ever need it !

-- -- Neil

View TheDane's profile


5552 posts in 3867 days

#2 posted 01-12-2011 07:31 PM

2 years ago, I had an MLCS 1/4” straight bit that I could not get to release from the collet in one of my PC 690’s.

There was no apparent problem with the shank on the bit, but I decided to contact them anyway. They suggested the problem may be the shank on the bit, and sent out a replacement (which worked just fine) ... no questions asked.

They solved my problem, and made me a happy camper.


-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View live4ever's profile


983 posts in 3214 days

#3 posted 01-12-2011 08:27 PM

Gerry, thanks for posting this. I was just grumbling last night to myself because a bit set I had ordered from them was defective out of the box. I chalked it up to lesson learned, you get what you pay for, with no intention of contacting them. But I really ought to give them a chance to make it right.

-- Optimists are usually disappointed. Pessimists are either right or pleasantly surprised. I tend to be a disappointed pessimist.

View Gene Howe's profile

Gene Howe

11072 posts in 3632 days

#4 posted 01-12-2011 08:39 PM

I urge you to contact them. I’ve never been disappointed in their customer service.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View Toolz's profile


1004 posts in 3946 days

#5 posted 01-12-2011 10:15 PM

I agree 100% MLCS has great customer service and super folks working there. I AM a happy and repeat customer.

-- Larry "Work like a Captain but Play like a Pirate!"

View pmayer's profile


1032 posts in 3269 days

#6 posted 01-13-2011 05:47 AM

Yep, agree with all positive comments. Great products, top service. And rock bottom prices. Usually you get to pick one, or at most two of these attributes, but never all three. I don’t understand their business model, but I dig it.

-- PaulMayer,

View woodworkerscott's profile


361 posts in 3017 days

#7 posted 01-13-2011 06:07 AM

MLCS is awesome. Great company, products and prices. I promote them every chance I can. Let’s not forget the FREE shipping, too!

-- " 'woodworker''s a good word, an honest word." - Sam Maloof

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