Hey all you computer gurus, I need some help or advice.....!!!!

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Forum topic by Rick Dennington posted 12-31-2010 09:24 PM 1295 views 0 times favorited 15 replies Add to Favorites Watch
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Rick Dennington

5863 posts in 3194 days

12-31-2010 09:24 PM

First off, let me say that I’m not a computer person….I know enough just to get by on…..but I can wire components.. Now….. for a little background on the problem. We’ve had a Gateway desktop for about 10 years or so. It began to get really S-L-O-W, and took about 6-10 minutes to get on line. I started getting on here more (thanks to Lumberjocks), so my wife decides she wants a laptop, and we could both be on line. So…she bought an HP and a NetGear router. Then around Thanksgiving I decided I wanted a new HD tv. So I switched over to a HD DVR, and the HD tv has a wireless internet hookup, also (it’s just a NetGear plug that hooks into a USB port on the bck of the DVR). Success…....everything was working good. The old Gateway, which has Windows XP, got so slow it was time to upgrade to a new one. So we bought a Dell with Windows 7. Hooked it up according to instructions, plugged in the NetGear router, checked the tv wireless connection and ran a diaignostics check….everything working. It worked like that for about 3-4 days with no problems. Then my wife gets on her laptop….no internet connection….I check the tv…...connection failed….what the…? We had moved the old Gateway in her sewing room so she could use it on the machine that has patterns in it that are on discs, and requires Windows XP. No router, no modem…just a computer. But yet she can get online with it…strange!!! The new Dell works great, and is it fast…. But her laptop won’t get on line, and the tv keeps telling me there’s a wire that’s unplugged… not….I just don’t get it, and now she’s mad as h..l..I checked all connections, checked USB and EtherNet wires….The router is working good with the new Dell, so I don’t think it’s the router. I even called the place we bought this stuff and asked if the Dell was compatable with the router…The laptop is also Windows 7…..As far as I know of, we’ve got all the names and passwords in to the IPS…..It’s got us both really baffled as to why the laptop and tv doesn’t have a connection….If anyone can shed some light on this, PLEASE give me some answers on how to fix it…...thanks so much….Rick.

-- " At my age, happy hour is a crap and a nap".....

15 replies so far

View RetiredCoastie's profile


999 posts in 3183 days

#1 posted 12-31-2010 10:14 PM

Make sure all wireless components have WIFY turned on and that the passwords are set correctly. and doublecheck that the modem on the laptop is on, if that doesn’t work then try unplugging your router for a few minutes, power it up and then hit the reset button and then try it. Ive had to do that on my router every once in a while. I have a Linksys router. Your router should also be connected directly to either the cable or dsl modem and then your desktop computer should be plugged into the router via an ethernet cable or via WIFY if your desktop is wireless as well. I hope this helps!

-- Proud Supporter of Homes For Our Troops

View CharlieM1958's profile


16274 posts in 4218 days

#2 posted 12-31-2010 10:20 PM

Is the laptop connection wired or wireless? If wireless, does the laptop have an external switch that turns the wi-fi off and on? Sometimes that gets turned off accidentally, and people don’t even know it’s there.

I know you said the TV has a wireless connection, but I’m a little confused about whether the Dell and the laptop are plugged in or wireless.

-- Charlie M. "Woodworking - patience = firewood"

View Kevin's profile


462 posts in 3205 days

#3 posted 12-31-2010 10:48 PM

Yeah, router is usually plugged directly into your modem from your ISP. Make sure that you don’t have a modem that has DHCP enabled because this is going to cause conflicts with IP’s in your network. Check the admin page on your modem and disable the DHCP if it’s enabled. Go to the admin page onyour Netgear router and set DHCP on it. The range you will want will probably be through This will give you 6 IP’s to use.

Make sure you setup a good secure password, preferably WPA-2, but if you have older technology, WEP may be your only option.

Unplugging the router or modem will usually resolve most connection problems. My guess is that you have double DHCP running and you are running into a conflict with IP’s.

Again, there are quite a few things that could be the problem, just have to narrow it down with some basic troubleshooting.

-- Williamsburg, KY

View Paul C.'s profile

Paul C.

154 posts in 3245 days

#4 posted 12-31-2010 11:35 PM

Check what the dns settings look like. It could be your router as well. try hard coding the ip , netmask, gateway, and dns settings. I’ll bet it works better.

View ajosephg's profile


1880 posts in 3561 days

#5 posted 01-01-2011 12:31 AM

Holy Cow Rick, I’m glad this is your problem. All this geek talk has really got me confused, and all my stuff works! LOL.

What I would need if I were you is farmer language. All this dns, hard coding, netmash, double DHCP has given me a headache! Good luck in getting everything to talk to each other.

-- Joe

View Kevin's profile


462 posts in 3205 days

#6 posted 01-01-2011 03:38 AM

It’s always hard trying to troubleshoot via forums instead of doing it by phone, instant messenger or teamviewer for sure. I like to give myself a static IP for my servers and my desktop, but regular clients i’ll let the router dish out the IP along with the dns settings. MAC address filtering is also enabled to try and take extra security measures on my home network too :)

You can always try or for your DNS setting in your tcp/ip under your lan/wireless connection. After that you can do a start/run/cmd <enter> and do ipconfig /all or try to ping to see if you get any replies.

Probably just went over the average persons head right then, but the guys that know some computer stuff will understand what i’m talking about.

Anyway, post back the ipconfig /all (such as your IP, netmask, default gateway, dns) on your machine. Need to know what IP your router’s are also.


-- Williamsburg, KY

View Paul C.'s profile

Paul C.

154 posts in 3245 days

#7 posted 01-01-2011 04:16 AM

Once we have that, we can open a shell, (start/run/cmd) and try a few troubleshooting ideas.

View EEngineer's profile


1102 posts in 3613 days

#8 posted 01-01-2011 04:30 AM

Yep! and with this confusing misinformation, someone is expected to help you troubleshoot your problem…

Give up, you are just too stupid to use computers! You are even too stupid to give the information that someone could use to help you use computers!

BTW… what the hell does this have to do with woodworking?

-- "Find out what you cannot do and then go do it!"

View FredG's profile


139 posts in 3697 days

#9 posted 01-01-2011 04:37 AM

-- Fred

View patron's profile


13604 posts in 3341 days

#10 posted 01-01-2011 04:43 AM

i’m with joe

so i’ll just say


have a good new year !

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View lew's profile


12062 posts in 3755 days

#11 posted 01-01-2011 06:23 AM

Did you try unplugging the TV and leaving it off for a while and then bringing it back on? If there is more than one USB connector on the TV, did you try another one?

-- Lew- Time traveler. Purveyor of the Universe's finest custom rolling pins.

View Rick  Dennington's profile (online now)

Rick Dennington

5863 posts in 3194 days

#12 posted 01-03-2011 06:02 AM

Hey guys; Sorry to be getting back to you all so late, but been out of town for a couple of days.. Just wanted to let you know that I got all the computers back on line and up and running. The problem was in the Netgear router. Apparently the new Dell desktop wasn’t compatable with the router, or vice-versa, it being Windows 7.
I went to the Netgear router forum and found a website for the manual. The router was way out of whack. So I ran a admin/config/start/run and put in the info it required. I won’t go into all the details of “how”, but the new Dell, the Hp wireless laptop, and even my wireless setup on the tv is working….So..I’m back in business again. Just wanted to thank all you guys for the help and good information you passed along. That’s what LJs is: people helping people. Hope I can return the favor sometimes…...Oh, and one more thing…...

EEngineer: Apparently you don’t know much about computers either, cause you gave no comments or suggestions for help. All you did was call me stupid and giving misinformation. Don’t let your mouth override your brain…it might get you in trouble some day…..And NO, this had nothing to do with woodworking. Like I said…people helping people on here. This was the only forum I could think of to post this….I guess you didn’t notice that, or are you just too….... never mind…you ain’t worth it…...

-- " At my age, happy hour is a crap and a nap".....

View RetiredCoastie's profile


999 posts in 3183 days

#13 posted 01-03-2011 01:16 PM

Glad to hear you got it all going again.

EEngineer don’t you think that’s a little harsh. A fellow Lumberjock was asking for help!

-- Proud Supporter of Homes For Our Troops

View Kevin's profile


462 posts in 3205 days

#14 posted 01-03-2011 02:10 PM

Glad it’s up and running :)


-- Williamsburg, KY

View Craftsman on the lake's profile

Craftsman on the lake

2791 posts in 3438 days

#15 posted 01-03-2011 02:31 PM

If you can’t say anything nice…....

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

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