Work Sharp - Home Despot Order Cancellation -UPDATE!

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Forum topic by ellen35 posted 12-28-2010 07:44 PM 2874 views 0 times favorited 12 replies Add to Favorites Watch
View ellen35's profile


2738 posts in 3601 days

12-28-2010 07:44 PM

I just called Home Depot to see why my order for the Work Sharp was cancelled. I talked with both Customer Service (the number on my email) and Credit. Seems the nice man at Customer Service said that my order was cancelled because my shipping address and credit card billing address didn’t match. We went over my shipping address and that was correct.
If you are still interested in this… CALL!!!
I’ll be interested in seeing what other excuses they come up with for cancelling the orders. We can’t all have discrepancies in shipping and billing!!

-- "Don't let the perfect be the enemy of the good." Voltaire

12 replies so far

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

9237 posts in 3089 days

#1 posted 12-28-2010 07:57 PM

That has to be really disappointing! Honestly, you think that someone would have just made something up so they didn’t have so many orders to fill! Did they offer you any compensation? Just wondering. . . .


-- Designer/Artist/Teacher. Owner of Sheila Landry Designs ( Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

View CecilD's profile


54 posts in 3596 days

#2 posted 12-28-2010 08:09 PM

I just checked my e-mail and have not gotten anything from them about my order. I will be surprised if they do ship. It will help raise my opinion about HD as it has been going down fast for the past few years.

View JasonWagner's profile


527 posts in 3349 days

#3 posted 12-28-2010 08:25 PM

They said my order was canceled because the item is listed as out of stock. I gave the representative my email and she said that I will get an email when it’s back in stock. I asked if I will have to purchase it at a new price and she said that I would be able to purchase it for the original $62.25. I don’t have the highest amount of confidence in that happening.

-- some day I hope to have enough clamps to need a clamp cart!

View harrywho's profile


120 posts in 3401 days

#4 posted 12-28-2010 08:46 PM

When I called the customer service rep told me my order was cancelled because something???? was not done within 48 hours so my order was automatically cancelled! I never could get what that “something” was out of her so I asked for a supervisor. The supervisor said it was cancelled because the item was out of stock. I told her I knew that and wanted to leave the order and just ship when it came in. She said she couldn’t do that because it could be 4-6 weeks before they received a shipment and they couldn’t leave the order in the system that long. She said she made a note on my order and would call me when they came in. I asked if I would get the sale price and she said yes!
We’ll see!!!!
Good Luck to everyone else!

FYI: I just looked at the Work Sharp web site and they don’t list HD as a dealer!

-- Harry, Indiana

View Brad Hancock's profile

Brad Hancock

30 posts in 3411 days

#5 posted 12-28-2010 10:05 PM

Same result as the last couple of responses. “Item went out of stock after my order was placed.” They don’t know when or if they will get any more. If the item returns to stock, I supposedly can reorder at this price if I reference the note that was placed on my original order. I asked for an email stating this policy and was told that was not possible, but I could call back later and verify that a note was placed on the original order. Makes me suspect they won’t be stocking the item any longer.

-- Brad Hancock

View crank49's profile


4032 posts in 3140 days

#6 posted 12-29-2010 02:33 AM

Yeah, and I suppose if pigs had wings they could fly.

View TheDane's profile


5534 posts in 3832 days

#7 posted 12-29-2010 02:41 AM

I wonder how many of these orders they actually made good on?


-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Gator's profile


383 posts in 3845 days

#8 posted 12-29-2010 04:08 AM

About … 0… price was actually supposed to be $162.50 like someone on another post said.. they messed up and are back paddling…


-- Master designer of precision sawdust and one of a kind slivers.

View Brad Hancock's profile

Brad Hancock

30 posts in 3411 days

#9 posted 12-30-2010 11:47 PM

Home Depot appears to be honoring their commitment. See this blog post for details:

also here:

My order is supposedly being processed.

-- Brad Hancock

View Jamie Speirs's profile

Jamie Speirs

4168 posts in 3026 days

#10 posted 12-30-2010 11:53 PM

Ellen, they want £229.50 for one this side of the pond. 220v :(


-- Who is the happiest of men? He who values the merits of others, and in their pleasure takes joy, even as though 'twere his own. --Johann Wolfgang von Goethe

View Brad_Nailor's profile


2539 posts in 4126 days

#11 posted 12-31-2010 12:03 AM

Anybody get two and want to sell me one?


View iamwelty's profile


259 posts in 3285 days

#12 posted 12-31-2010 12:08 AM

Just called and she assured me that the products will be sent… very nice person. I’m going to get a Drill Doctor first chance I get… Me thinks it was Work Sharp that prodded them to relent… but who knows. Sometimes I guess it pays to bitch…

-- There is a fine line between eroticism and nausea...

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