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Bosch Customer Service A+ - 4100 Table Saw

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Forum topic by Michael J posted 12-23-2010 01:17 AM 990 views 0 times favorited 4 replies Add to Favorites Watch
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Michael J

103 posts in 2673 days


12-23-2010 01:17 AM

I have a bosch 4100 portable table saw and tried to no avail to get the fence to line up parallel to the blade or the miter slot without having to tilt and hold it to the left when clamping it down. I checked out several demo saws at the store and to the naked eye they seemed to be dead on. After finally giving up trying to adjust the fence, I decided to just live with the problem. After investing in a thin Kerf Forrest Woodworker II blade and not getting the good cuts I was expecting due to pinching between the splitter and the fence, I decided to once again focus on the issue.

I read from another user with the same saw that they had the same problem and it was solved with a new fence. I called up Bosch and told them I would like to try that rather than haul the entire thing into a service center as was originally offered when I opened a case via email. In less than a 5 minute phone call including hold time, I have a new fence being sent to me. What a pleasurable experience. I will definitely continue to buy Bosch tools in the future as their customer service rivals the same as I’ve come to expect with Milwaukee Tools.

Did I just get lucky or have other people had decent experiences with Bosch customer service?

-- Mike Minneapolis, MN


4 replies so far

View PurpLev's profile

PurpLev

8523 posts in 3114 days


#1 posted 12-23-2010 01:38 AM

I concur – Bosch customer service is top notch – just like their products!

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View NBeener's profile

NBeener

4808 posts in 2639 days


#2 posted 12-23-2010 02:19 AM

Though I’m a 4100 owner, I’m happy to say I haven’t had to test their customer service :-)

I think … once you get a square, straight, and accurate fence in place … you’ll really enjoy your saw !

-- -- Neil

View KnickKnack's profile

KnickKnack

1062 posts in 3032 days


#3 posted 12-23-2010 09:36 AM

I’m happy you actually managed to become a customer – they didn’t want to add me to their ranks.
Firstly they ignored my email request for dealer info. When I chased they sent back a minimal reply saying, basically, “we have a web site, go find one yourself”. I protested, and got “Thank you very much. Our service team will report itself with you.” on November 15. Last I ever heard from them.
I wrote a somewhat rude email complaining about non-existent customer service.
Last I received was over a month ago…

”You will receive a personalized e-mail response addressing your specific inquiry, within two business days”

These days I regard the purchasing process as something of a test – if a company doesn’t have any level of interest in selling to me, I figure supporting me should I ever manage to buy something and have a problem is unlikely.
Bosch is off my list.

-- "Do not speak – unless it improves on silence." --- "Following the rules and protecting the regulations is binding oneself without rope."

View mxrdrver's profile

mxrdrver

38 posts in 2127 days


#4 posted 02-18-2011 04:13 AM

Dump the stock fence and buy a Reaussou table saw stand. I have the 2775 that’s made for the Bosch 4100. It’s like having a mini Biesemeyer fence.

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