Time to test Grizzly customer support

Oh, that sucks!! Hope you can get this fixed and get your present up and running soon

-- A woman's work is never done-but power tools help!

Wow, what a great gift. That really sucks though about the damage. From what I’ve heard, you shouldn’t have any problems especially since you called as soon as you got it. I think grizzly is pretty good cust. service. Good luck and enjoy.

yes Grizzlly took good care of me when I had some shipping damage.

-- In God We Trust

Ouch, what a horrible thing to do to a fine piece of machinery, it is to be hoped that Grizzly will live up to their reputation.

-- "Checking for square? what madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

How was the planer packaged from inside? foam?
I find it the worse way the package a heavy machinery.

-- shdesign3.com

Fear not: Grizzly takes care of it’s customers….

-- Laziness minus Apathy equals Efficiency

I had a similar situation with my new G0555P band saw. The carton was fine and the Styrofoam was fine but, the fan housing on the motor was caved in. I asked them to replace the entire saw since I didn’t feel that I could trust anything on the saw if it had been hit or dropped that hard and sent them pictures of the damage. They agreed and arranged to have the damaged saw picked up (I had to repack it. It took me about an hour to remember how everything went back in the carton.) I got the new saw in about a week.

My experience with Grizzly Customer Support has always been good.

-- Best regards, Jack -- I may not be good, but I'm slow -- www.BarnhillWoodworks.com

Grizzly has treated me well overall. I have had difficulties with adjustments but some of this equipment is hard to give a recommendation without seeing it. Hardware wise, they have been spot on and sent repair parts right out—- for me.

-- David in Damascus, MD

Agreed that this sucks.

Agreed that—generally—Grizzly will go the extra mile to make this right.

-- -- Neil

I had a bad stwich on a drill press, I called and they sent out a new one the same day, and said throw the old one away. when i got the new one, they had sent the whole thingt coard and all0 good luck with the new planer. I have a 15 inch too. verry happy.
Chuck

-- Chuck, wiswood2 www.wisconsinwoodchuck.com

I would agree with Jack and try to get the entire unit replaced. That had to be a pretty severe impact to break the cast cover. I would question the alignment of the jack posts after that type of fall.
That sure puts a dent into the excitement of a new tool. Hope it all works out for you.

-- Gary; Marysville, MI...Involve your children in your projects as much as possible, the return is priceless.

JimK—If you have an account over at Sawmill Creek ( http://www.sawmillcreek.org/forum.php ), you can communicate directly with the owner of Grizzly (Shiraz Balolia). He checks in there every so often and has helped customers who have had issues with Grizzly products,

—Gerry

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

I was going to cross-post on SMC but the site was down for a day for a major upgrade (last Friday I think). I did get a call-back from them first thing this morning (and a nice apology). They are reviewing the pictures I sent them and said they would get back by tomorrow. They said they would likely ship me a new one. I’ll keep you all posted on how this resolves. BTW, I have 3 other Griz machines (table-saw, lathe and drum sander) and been happy with them and the service/support from Griz on prior calls.

-- Jim, No. CA

Good luck with your claim. Probably about the same odds as Vegas. I lost to the house.

But, over at sawmill creek, if you post a complaint, expect to be banned from posting again.