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Forum topic by Jim posted 1328 days ago 3119 views 0 times favorited 50 replies Add to Favorites Watch
View Jim's profile

Jim

46 posts in 1858 days


1328 days ago

Topic tags/keywords: planer damaged grizzly g0453

LOML surprised me with a wonderful early Christmas present – Grizzly G0453PX 15” planer with spiral cutterhead (all 600lbs of it). We got it out my trailer and into my shop and started un-crating it. Shipping container looked fine but when we opened it up, it looks like it’s been dumped on the right side. Cast-iron gearbox cover is cracked as well as all the adjustment knows on the right side are bent or broken. I called Grizzly today (Saturday) and the started a “action”. I’ve got to wait until Monday to get the ball rolling with Grizz and their freight damage guys. I’ve attached a picture. It was really sad, great gift and real disappointment on opening it up.

-- Jim, Now in Nashville, TN


50 replies so far

View DragonLady's profile

DragonLady

298 posts in 1612 days


#1 posted 1328 days ago

Oh, that sucks!! Hope you can get this fixed and get your present up and running soon

-- A woman's work is never done-but power tools help!

View mfike's profile

mfike

100 posts in 2271 days


#2 posted 1328 days ago

Wow, what a great gift. That really sucks though about the damage. From what I’ve heard, you shouldn’t have any problems especially since you called as soon as you got it. I think grizzly is pretty good cust. service. Good luck and enjoy.

View Jim Finn's profile

Jim Finn

1642 posts in 1527 days


#3 posted 1328 days ago

yes Grizzlly took good care of me when I had some shipping damage.

-- In God We Trust

View Mark Shymanski's profile

Mark Shymanski

5005 posts in 2318 days


#4 posted 1327 days ago

Ouch, what a horrible thing to do to a fine piece of machinery, it is to be hoped that Grizzly will live up to their reputation.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View Steven H's profile

Steven H

1110 posts in 1665 days


#5 posted 1327 days ago

How was the planer packaged from inside? foam?
I find it the worse way the package a heavy machinery.

-- shdesign3.com

View thiel's profile

thiel

359 posts in 1897 days


#6 posted 1327 days ago

Fear not: Grizzly takes care of it’s customers….

-- Laziness minus Apathy equals Efficiency

View Jack Barnhill's profile

Jack Barnhill

366 posts in 1971 days


#7 posted 1327 days ago

I had a similar situation with my new G0555P band saw. The carton was fine and the Styrofoam was fine but, the fan housing on the motor was caved in. I asked them to replace the entire saw since I didn’t feel that I could trust anything on the saw if it had been hit or dropped that hard and sent them pictures of the damage. They agreed and arranged to have the damaged saw picked up (I had to repack it. It took me about an hour to remember how everything went back in the carton.) I got the new saw in about a week.

My experience with Grizzly Customer Support has always been good.

-- Best regards, Jack -- I may not be good, but I'm slow -- www.BarnhillWoodworks.com

View dbray45's profile

dbray45

2482 posts in 1382 days


#8 posted 1327 days ago

Grizzly has treated me well overall. I have had difficulties with adjustments but some of this equipment is hard to give a recommendation without seeing it. Hardware wise, they have been spot on and sent repair parts right out—- for me.

-- David in Damascus, MD

View NBeener's profile

NBeener

4806 posts in 1779 days


#9 posted 1326 days ago

Agreed that this sucks.

Agreed that—generally—Grizzly will go the extra mile to make this right.

-- -- Neil

View wiswood2's profile

wiswood2

1090 posts in 2301 days


#10 posted 1326 days ago

I had a bad stwich on a drill press, I called and they sent out a new one the same day, and said throw the old one away. when i got the new one, they had sent the whole thingt coard and all0 good luck with the new planer. I have a 15 inch too. verry happy.
Chuck

-- Chuck, wiswood2 www.wisconsinwoodchuck.com

View GaryL's profile

GaryL

1074 posts in 1436 days


#11 posted 1326 days ago

I would agree with Jack and try to get the entire unit replaced. That had to be a pretty severe impact to break the cast cover. I would question the alignment of the jack posts after that type of fall.
That sure puts a dent into the excitement of a new tool. Hope it all works out for you.

-- Gary; Marysville, MI...Involve your children in your projects as much as possible, the return is priceless.

View TheDane's profile

TheDane

3659 posts in 2268 days


#12 posted 1326 days ago

JimK—If you have an account over at Sawmill Creek ( http://www.sawmillcreek.org/forum.php ), you can communicate directly with the owner of Grizzly (Shiraz Balolia). He checks in there every so often and has helped customers who have had issues with Grizzly products,

—Gerry

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Jim's profile

Jim

46 posts in 1858 days


#13 posted 1326 days ago

I was going to cross-post on SMC but the site was down for a day for a major upgrade (last Friday I think). I did get a call-back from them first thing this morning (and a nice apology). They are reviewing the pictures I sent them and said they would get back by tomorrow. They said they would likely ship me a new one. I’ll keep you all posted on how this resolves. BTW, I have 3 other Griz machines (table-saw, lathe and drum sander) and been happy with them and the service/support from Griz on prior calls.

-- Jim, Now in Nashville, TN

View Steven57's profile

Steven57

9 posts in 1364 days


#14 posted 1325 days ago

Good luck with your claim. Probably about the same odds as Vegas. I lost to the house.

View Steven57's profile

Steven57

9 posts in 1364 days


#15 posted 1325 days ago

But, over at sawmill creek, if you post a complaint, expect to be banned from posting again.

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