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do i deserve something for waiting over 2 months for my new machines?

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Forum topic by Greedo posted 1353 days ago 1229 views 0 times favorited 9 replies Add to Favorites Watch
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Greedo

465 posts in 1584 days


1353 days ago

on october 5th i ordered a whole new set of woodworking tools at a small dealer who was doing extra conditions for an “open door day”.
the year has been good and i wanted better equipment to be able to work better or more comfortably.

so i ordered a Robland 4hp tablesaw-shaper combo : http://www.robland.us/gb/nxtz
with an extra long sliding table 2.5 meters long, so i can cut entire panels in the length. and a scoring knife

a Robland 4hp Jointer-planer: http://www.robland.us/gb/planer-thicknesser-xsdb310
without the mortising attachement.

a jet square mortising dril 701 to replace the mortising attachement on my current jointer-planer.
and a “cutter” for the shaper to make tenons with

the standard conditions were: free 2 hp Robland dust extractor, 2 sawblades, jointer knives, and a shaper rabbet tool. i just managed to negotiate on top of that an extra 16mm drill bit for the Jet (value about €60!)

now the man told me i would have the tools in 3 to 4 weeks, it has been 8 weeks already! i have been calling for the past 5 weeks and get about the same answer; maybe this week, if not next week.
now it’s almost certain that they will arive this week.

my question is, should i ask for something? or is it normal?
otherwise i don’t think i will be going there again.

and to make things worse i already promised my current machines to someone for almost the price i bought them. i can’t let them go as long as i haven’t got mine. so this person has been waiting aswell for 5 weeks now. it doesn’t make me feel comfortable to keep him on the line that way.


9 replies so far

View patron's profile

patron

13000 posts in 1965 days


#1 posted 1353 days ago

life happens

and in this economy
it seems to happen slower

that they are talking with you
a big plus
from dealing with ‘major brands’

‘leave a message
we’ll get back to you’

the dealer is probably just as frustrated
things are slow

patience

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View rtb's profile

rtb

1099 posts in 2337 days


#2 posted 1353 days ago

I agree with David (as I usually do) and bet the dealer is really feeling the pressure and having second thoughts about carrying the line. I doubt that leaning on him will gain you anything but I certainly would be voicing complaints to the manufacturer.

-- RTB. stray animals are just looking for love

View Mark Shymanski's profile

Mark Shymanski

5077 posts in 2336 days


#3 posted 1353 days ago

I agree it is frustrating, but to answer your question about deserving something for the tardy deliver…put yourself in the vendor’s shoes, if its his fault its one thing but if he is relying on vendors upstream from him he is probably just as frustrated, if not more so, than you are. Just like you his lively hood depends on those tools (in his case being sold, in your case being able to use them), if he is obligated to give everyone a premium just because his vendors were late, it cuts into his profit margin…if the margin gets too small or gets negative he will soon be out of business, the banks and suppliers are merciless when it comes to getting their share (they proably won’t wait 2 months to get their money).

I guess you have the option of buying from another vendor, or sticking it out with this one..who knows by sticking with him you may be building up some credit with him (not in the cash sense but in the loyalty sense) which is sometimes worth far more that the premium you may be expecting. I can think of one vendor I used to deal with in a previous career, we did a lot of business back and forth and were patient with each others particular style of doing business. When push came to shove I could count on this vendor’s support (and he on my continued business) and it got me out of jams sometimes. Sometimes it is not about the money.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View newbiewoodworker's profile

newbiewoodworker

668 posts in 1451 days


#4 posted 1353 days ago

Mark is right: If you gain “credit” with him, then perhaps he might be inclined to throw in an extra set of knives, or an extra cutter, next time you order something from him.

That said, if its another 2 months, then I would dispute the charges on your Credit Card…

-- "Ah, So your not really a newbie, but a I betterbie."

View robscastle's profile

robscastle

1620 posts in 828 days


#5 posted 423 days ago

Hello greedo,

I had a similar experience with my 6” jointer, after delivery I broke one of the cast bell cranks back in April when adjusting the co planner screws, I should have known better but didn’t.

In the suppliers catalogue the common parts are listed so I ordered another part.
Delivery was reported to be 8 – 10 weeks ex China and as it was the Chinese New Year at the time contact would be delayed.

The delivery date was supposed to be 25 Apr so when this passed I rand H&F for an update the sales person was not sure what going on so they put me onto the parts Manager.
The parts manager called me back the next day saying China had indicated to him “you will get it when you get it”

So I replied that the machine was off the air whilst waiting for the part, and accepted the situation.
In the mean while I followed up on having the part welded, didn’t even get an answer back from the fabricators I rang and left messages with.

So I spoke to a friend who is a Stainless Steel worker and asked if he could weld it, he declined as it was cast, but suggested I drill and tap the part and screw the fingers back on.

This I did and quite successfully, so I reassembled the machine and continued on.

On the 20 Jun the part with an invoice arrived at my home, express parcel delivery, from the supplier, I was surprised to say the least, and was grateful they made some attempt to rectify the long delay.

Paid for it immediately and replaced my repair job one and put the new Part in

So I guess its as the other LJs indicate its a sign of the times.

-- Regards Robert

View AandCstyle's profile

AandCstyle

1286 posts in 881 days


#6 posted 423 days ago

Does your supplier carry another product line that would suit your needs? Would they be able to get those products sooner for you? I guess what I am saying is keep your supplier, but lose Robland if that is a reasonable option.

-- Art

View EEngineer's profile

EEngineer

887 posts in 2237 days


#7 posted 423 days ago

do i deserve something for waiting over 2 months for my new machines?

Yeah, you deserve to go somewhere else the next time!

-- "Find out what you cannot do and then go do it!"

View s2h's profile

s2h

29 posts in 710 days


#8 posted 422 days ago

When working with vendors of different sorts at my day job, I often try to get some further information out of them when they run long on their contract. When they are late it is often not their fault, or in their control. It is sometimes the fault of the company, but rarely the person with whom I am dealing. Understanding this difference can be huge when working with a vendor. It breaks down the confrontation and starts both of you working together to get your stuff delivered.

I do believe you are in the right to try to understand why they are late. If you make it clear that you aren’t upset and just want to understand, then you may be able to get a satisfactory explanation. It also may help to see if there is anything you can do to work around the situation or make the outcome more satisfactory. You may also be able to help the vendor out in some way. It may also be that a small modification to your order, or a partial delivery could save weeks.

Good luck!

View Woodbum's profile

Woodbum

427 posts in 1689 days


#9 posted 422 days ago

Welcome to the “new normal” in today’s business world. It sucks. I waited 13 mos for a part for a Briggs and Stratton engine on my riding mower. No more Briggs and Stratton for me. And that is a respected manufacturer! Problem is…sub contractor parts supplier. Did not do a production run until a minimum was reached. But who cares. I was out a lawnmower for a whole season. Hired a service and never went back to self mowing. Waited 12 weeks for parts for a pre HD Ryobi belt sander. Have a pre HD Ryobi benchtop joiner. No more blades available. Now just a cheap boat anchor. No more Ryobi/HD s**t for me EVER. Customer service is the only real variable that there is in today’s marketplace. After sale parts availability is crucial for the average person like us. Not all are like that though. Got parts for a 6 yr old charbroil grill shipped fast and reasonably priced. Just bought a new Charbroil grill because they acted like they valued me as a customer. Don’t do business with companies that don’t value you business with shoddy service and unfulfilled expectations

-- Improvidus, Apto quod Victum-- Improvise, Adapt, Overcome

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