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Forum topic by Russel posted 1357 days ago 670 views 0 times favorited 5 replies Add to Favorites Watch
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Russel

2199 posts in 2542 days


1357 days ago

Back in January I bought a Groz Rabbet Plane from Woodcraft. It’s not top of the line by any stretch, but it worked rather well for my needs. Earlier this summer I decided to sharpen the blade and it broke. I hadn’t even put it to the stone yet.

I looked for a replacement blade, but couldn’t find one. So, I sent an email to Woodcraft asking where I could get a new blade. Within hours I received an email saying they were sending a whole new plane out tomorrow. All I had to do was return the broken one.

I wasn’t looking for a replacement plane, just a blade. They certainly did right by me on this and it is only fair to recognize their good service.

-- Working at Woodworking http://www.VillageLaneFurniture.com


5 replies so far

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patron

12976 posts in 1944 days


#1 posted 1357 days ago

good for them

in these times
service can make the day

glad someone realizes
there is more to business
than just a quick buck

good post russel
let’s hear more folks

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

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sgtsprout

69 posts in 1373 days


#2 posted 1357 days ago

Definately. Love to hear good service stories. Might just make the trek to woodcraft now myself. And it so happens I am in the market for a block plane and 3mm or 1/8” chisel.

-- "There are no gains without pains." -Benjamin Franklin

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jack1

1907 posts in 2630 days


#3 posted 1357 days ago

I have some of their spokeshaves and like what I’m hearing. Neat.

-- jack -- ...measure once, curse twice!

View Rustic's profile

Rustic

3127 posts in 2199 days


#4 posted 1356 days ago

Its nice to hear that customer service ain’t dead

-- www.carvingandturningsbyrick.com, Rick Kruse, Grand Rapids, MI

View Knothead62's profile

Knothead62

2345 posts in 1564 days


#5 posted 1356 days ago

Hooray for Woodcraft! Now I have an excuse to buy more from them. “Gee, dear, they have great customer service.”

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