Credit Where It's Due

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2199 posts in 2109 days

924 days ago

Back in January I bought a Groz Rabbet Plane from Woodcraft. It’s not top of the line by any stretch, but it worked rather well for my needs. Earlier this summer I decided to sharpen the blade and it broke. I hadn’t even put it to the stone yet.

I looked for a replacement blade, but couldn’t find one. So, I sent an email to Woodcraft asking where I could get a new blade. Within hours I received an email saying they were sending a whole new plane out tomorrow. All I had to do was return the broken one.

I wasn’t looking for a replacement plane, just a blade. They certainly did right by me on this and it is only fair to recognize their good service.

-- Working at Woodworking http://www.VillageLaneFurniture.com

5 replies so far

patron home \| projects \| blog 12065 posts in 1511 days #1 posted 924 days ago	good for them in these times service can make the day glad someone realizes there is more to business than just a quick buck good post russel let’s hear more folks -- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle
sgtsprout home \| projects \| blog 69 posts in 940 days #2 posted 924 days ago	Definately. Love to hear good service stories. Might just make the trek to woodcraft now myself. And it so happens I am in the market for a block plane and 3mm or 1/8” chisel. -- "There are no gains without pains." -Benjamin Franklin
jack1 home \| projects \| blog 1806 posts in 2197 days #3 posted 924 days ago	I have some of their spokeshaves and like what I’m hearing. Neat. -- jack -- ...measure once, curse twice!
Rustic home \| projects \| blog 2985 posts in 1766 days #4 posted 923 days ago	Its nice to hear that customer service ain’t dead -- www.carvingandturningsbyrick.com, Rick Kruse, Grand Rapids, MI
Knothead62 home \| projects \| blog 1694 posts in 1131 days #5 posted 923 days ago	Hooray for Woodcraft! Now I have an excuse to buy more from them. “Gee, dear, they have great customer service.” -- Regret- the feeling you get just after you do something really stupid.

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Credit Where It's Due

5 replies so far

Have your say...

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Credit Where It's Due

5 replies so far

Have your say...

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Designing Woodworking Projects
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Wood & Lumber
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Need a break from all the standing and wood dust? Chat with your Forum Friends about their projects, their life, thei...