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Forum topic by Russel posted 11-10-2010 at 07:01 PM 678 views 0 times favorited 5 replies Add to Favorites Watch
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Russel

2199 posts in 2576 days


11-10-2010 at 07:01 PM

Back in January I bought a Groz Rabbet Plane from Woodcraft. It’s not top of the line by any stretch, but it worked rather well for my needs. Earlier this summer I decided to sharpen the blade and it broke. I hadn’t even put it to the stone yet.

I looked for a replacement blade, but couldn’t find one. So, I sent an email to Woodcraft asking where I could get a new blade. Within hours I received an email saying they were sending a whole new plane out tomorrow. All I had to do was return the broken one.

I wasn’t looking for a replacement plane, just a blade. They certainly did right by me on this and it is only fair to recognize their good service.

-- Working at Woodworking http://www.VillageLaneFurniture.com


5 replies so far

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patron

13022 posts in 1978 days


#1 posted 11-10-2010 at 07:45 PM

good for them

in these times
service can make the day

glad someone realizes
there is more to business
than just a quick buck

good post russel
let’s hear more folks

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

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sgtsprout

69 posts in 1407 days


#2 posted 11-10-2010 at 08:26 PM

Definately. Love to hear good service stories. Might just make the trek to woodcraft now myself. And it so happens I am in the market for a block plane and 3mm or 1/8” chisel.

-- "There are no gains without pains." -Benjamin Franklin

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jack1

1919 posts in 2664 days


#3 posted 11-10-2010 at 08:37 PM

I have some of their spokeshaves and like what I’m hearing. Neat.

-- jack -- ...measure once, curse twice!

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Rustic

3134 posts in 2233 days


#4 posted 11-11-2010 at 02:53 PM

Its nice to hear that customer service ain’t dead

-- www.carvingandturningsbyrick.com, Rick Kruse, Grand Rapids, MI

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Knothead62

2364 posts in 1598 days


#5 posted 11-11-2010 at 07:13 PM

Hooray for Woodcraft! Now I have an excuse to buy more from them. “Gee, dear, they have great customer service.”

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