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Festool Planer Out of Alignment?

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Forum topic by greenwoodbob posted 11-04-2010 06:57 PM 2068 views 0 times favorited 4 replies Add to Favorites Watch
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greenwoodbob

20 posts in 2707 days


11-04-2010 06:57 PM

Topic tags/keywords: festool planer alignment hand planing power tool power tools

I purchased a Festool HL 850 E planer and have trouble getting good results. The left edge of any slice I make with the planer is noticeably deeper than the right edge; almost as if I were holding the planer at a slight angle to the table top (which I am not). The result is a “wavy” surface which then must be sanded out with great difficulty.

I laid a straight edge across the bottom of the plane, and sure enough, one edge of the blade is a bit lower than the other.

I see no way to align the head or the blade, and the documentation that came with the tool doesn’t help. I’ve spoken with the store where I bought the tool, and they were unfortunately not very familiar with the tool (a problem I’ve noted in all 3 Houston area stores that carry this brand).

I would appreciate any comments, ideas or instruction anyone may have. My only other thought is to return the tool for a replacement.

Thanks.

Bob

-- Bob Card


4 replies so far

View FredG's profile

FredG

140 posts in 3162 days


#1 posted 11-04-2010 07:19 PM

View richgreer's profile

richgreer

4541 posts in 2539 days


#2 posted 11-04-2010 08:10 PM

Festool customer service is great. Please give them a call. I’m confident they will be able to help you.

-- Rich, Cedar Rapids, IA - I'm a woodworker. I don't create beauty, I reveal it.

View Dan Lyke's profile

Dan Lyke

1510 posts in 3590 days


#3 posted 11-05-2010 02:14 AM

To Fred’s suggestion I’d also add http://www.talkfestool.com/

To add to what Fred and Rich said: Festool dealers can’t compete on price, so they have to compete on service. If your dealers aren’t bending over backwards to help you, find new dealers. If you don’t have one in your area, both Timmy at http://www.festooljunkie.com/ and Bob Marino at http://www.bobmarinosbesttools.com/ have been very active in online forums, if you return the planer to the folks you bought it from and contact one of those guys I’m sure they’ll be happy to do you right.

-- Dan Lyke, Petaluma California, http://www.flutterby.net/User:DanLyke

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greenwoodbob

20 posts in 2707 days


#4 posted 11-18-2010 04:49 PM

Thanks Fred and Rich. I called Festool’s customer service. They really took their time with me, then finally suggested sending the tool back in for repair. I did so, and in fact, they sent a brand new tool back to me. They made the return a breeze: emailed me a postage paid mailing label and other documentation, so all I needed to do was take it to UPS store and send. What great service! I have a lot of other Festool products and have been thrilled with all of them. Most recent purchase was the 1400 router – nice piece! Thanks again for your advice.

-- Bob Card

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