LumberJocks

NEED HELP WITH A SAWSTOP PROBLEM

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by a1Jim posted 04-18-2017 03:05 PM 2233 views 0 times favorited 44 replies Add to Favorites Watch
View a1Jim's profile (online now)

a1Jim

115814 posts in 3245 days


04-18-2017 03:05 PM

Topic tags/keywords: question

Hi Freinds
Just wondering if anyone can help with a problem I have with my 4 month old ICS SawStop?

My ICS SawStop has been in very light use for only 4 months
Here’s what has happened, I made a short cut in plywood with my saw and afterward heard a squeal like a wheel bearing going out and the blade would not move freely. To check things out I looked inside both access doors for anything out of the ordinary but could not see any build ups of sawdust or stray pieces of wood, I then checked the clearance of the brake pad on the brake cartridge , I could not see a clearance problem there but I removed the brake cartridge anyway and cleaned any sawdust away.
After doing that the squeal went away but now I had a new problem the saw blade would not elevate, I then slanted my blade to 45 degrees to see if I could see any obstructions but I did not but to my surprise, the blade did elevate up.
after returning to 90 degrees, I then tried to lower the blade but it would not lower, after returning to 45 degrees the blade would lower, then it would not raise again at 90 degrees.
I have checked with SawStop customer service and they were puzzled by this also and told me to check again for pieces of wood blocking things.I did check and still can’t find anything blocking the inside of the saw’s parts.
I have ordered an inexpensive Borescope to see if I could see anything with it, other than that I’m open to suggestions to solve the problem.

I’m posting this just before I’m going to be gone for part of the day so please excuse me if I don’t respond to your input right away.

Thanks Jim

-- http://artisticwoodstudio.com Custom furniture


44 replies so far

View pintodeluxe's profile

pintodeluxe

5273 posts in 2481 days


#1 posted 04-18-2017 03:40 PM

If the inability it raise the blade started suddenly after removing and re-installing the brake cartridge, I would revisit that procedure. Maybe something simple like the key that holds the brake in place didn’t get inserted fully?

Riving knife handle slightly out of position?

DC bracket loose and hanging up on something?

Knob on blade height adjustment wheel catching and tightening as you crank?

I’ll bet it’s something simple that once you find it, you won’t believe that just happened.
At least I hope it’s a simple fix.

Sorry I couldn’t be more help, I haven’t encountered this issue with my PCS.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View Roger's profile

Roger

20754 posts in 2472 days


#2 posted 04-18-2017 03:50 PM

I think I’d be calling a SawStop tech. At only 4 months old, they should be happy to help.

-- Roger from KY. Work/Play/Travel Safe. Keep your dust collector fed. Kentuk55@yahoo.com

View SteveL's profile

SteveL

165 posts in 3436 days


#3 posted 04-18-2017 04:15 PM

I agree with Roger—given your “reach” on Lumberjocks, Jim, I’d think that SawStop would be doing everything they can to get you up and running again. That said, I think this is the first time I’ve heard of an issue with that saw—I’m about to buy one myself, so I’ll follow this thread closely! THANKS.

-- SteveL

View Jim Jakosh's profile

Jim Jakosh

18513 posts in 2773 days


#4 posted 04-18-2017 04:39 PM

Hi Jim.
We had that problem with both Saw Stops at school- we could not move the blade up or down. I called Saw Stop and they told me the problem was with the lock mechanism that runs through the center of the elevating shaft. They have a Woodruff key in there that is the locking mechanism and they had some that were made of steel instead of brass and they galled up the inside of that shaft. They sent me new ones and the instruction for how to disassemble the shaft and clean it out but the new ones were also STEEL keys again. The shop teacher cleaned out the shafts and we took the lock shafts right out of there..what a dumb way to lock a shaft!!!!

We had the Woodcraft people out a couple times and they did no know how to make them turn easier.

Call Saw Stop tech support.

Cheers, Jim

-- Jim Jakosh.....Practical Wood Products...........Learn something new every day!! Variety is the Spice of Life!!

View DocSavage45's profile

DocSavage45

8142 posts in 2510 days


#5 posted 04-18-2017 05:00 PM

Sounds like good suggestions. I hope it goes well. I’d be practicing my anger management. I seem to spend more time fixing my machines than working on them. Good luck!

-- Cau Haus Designs, Thomas J. Tieffenbacher

View steliart's profile

steliart

2438 posts in 2356 days


#6 posted 04-18-2017 06:46 PM

And one will think that buying a Saw Stop all problems are gone… very weird situation though.
If it was me I would insist for a tech to come over and fix it, I would’t want to loose any warranty because I fiddle with it… Good Luck Jim

-- Stelios L.A. Stavrinides: - I am not so rich to buy cheap tools, but... necessity is the mother of inventions

View a1Jim's profile (online now)

a1Jim

115814 posts in 3245 days


#7 posted 04-19-2017 12:10 AM

Thank you all for your suggestions and comments I didn’t make it clear in my post about contacting SawStop, perhaps I should have used the term Tech instead of customer service.
“I have checked with SawStop customer service and they were puzzled by this also and told me to check again for pieces of wood blocking things.I did check and still can’t find anything blocking the inside of the saw’s parts.”

I will be checking all of your suggestions Willie and Jim thanks so much for your help.

-- http://artisticwoodstudio.com Custom furniture

View Fred Hargis's profile (online now)

Fred Hargis

4448 posts in 2161 days


#8 posted 04-19-2017 02:57 PM

Jim, let us know what you figure out!

-- Our village hasn't lost it's idiot, he was elected to congress.

View Markmh1's profile

Markmh1

38 posts in 111 days


#9 posted 04-19-2017 02:58 PM

During initial assembly, I had a problem fitting the mobile base together. I called Sawstop and the customer service fellow couldn’t think of any options to try.

I went back out to the garage for another round, then called back. The second guy I talked to knew exactly what I had done wrong. This guy was The Imperial Grand Poobah.

My point is, not all customer service/techs at Sawstop are created equal. You may have to talk to a supervisor to find someone who is really sharp. (And I don’t necessarily mean the Supervisor.)

Mark

View GR8HUNTER's profile

GR8HUNTER

2080 posts in 380 days


#10 posted 04-19-2017 02:58 PM

IF THEY have a problem like Jim described then I think they should be more considerate about your PROBLEM a1 (Jim) hope you get to bottom of this serious dilemma soon SAWSTOP :<((

-- Tony Reinholds,Pa. REMEMBER TO ALWAYS HAVE FUN

View a1Jim's profile (online now)

a1Jim

115814 posts in 3245 days


#11 posted 04-19-2017 03:02 PM

Yes I will Fred

Good point Mark

Thanks Tony

-- http://artisticwoodstudio.com Custom furniture

View Chopshop's profile

Chopshop

12 posts in 122 days


#12 posted 04-19-2017 04:49 PM

As others have said, keep us posted Jim. The customer support aspect is very interesting to me right now as I’m about to lay down some big bucks for one of their saws.

View DocSavage45's profile

DocSavage45

8142 posts in 2510 days


#13 posted 04-19-2017 05:37 PM

Just got an email from Highland woodworking. It’s Chris Shwartz commenting about SawStop. Chris is pretty objective re the saw.

FYI:

https://blog.lostartpress.com/2016/04/16/33-months-with-a-sawstop/

-- Cau Haus Designs, Thomas J. Tieffenbacher

View a1Jim's profile (online now)

a1Jim

115814 posts in 3245 days


#14 posted 04-19-2017 06:23 PM

Hi Tom I saw that too, my main thought is that Chris Shwartz should have bought the bigger ICS Sawstop if he’s going to compare his saw to a PM 66. Altogether the small issues he would like to be different were minor and all said and done he said he really likes His Sawstop.

Update a SawStop tech who checks out LJs saw this post and called and said he wanted to help me find the problem and asked me to call him back personally after I can get some video or shots of inside the saw. I was planning on checking back with the SawStop Techs after I got the borescope I ordered and looked inside.

This is very impressive for them to call me, exactly the kind of customer service I’d expect from SawStop.

-- http://artisticwoodstudio.com Custom furniture

View DocSavage45's profile

DocSavage45

8142 posts in 2510 days


#15 posted 04-19-2017 10:38 PM

Well Jim,

Your not Charles Neil but you have impact on folks. It’s the customer who counts. I didn’t fully check out what chris said nor analyze it, just thought coincidental andrelevant to your discussion.

-- Cau Haus Designs, Thomas J. Tieffenbacher

showing 1 through 15 of 44 replies

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com