|Forum topic by newbiewoodworker||posted 11-02-2010 09:36 PM||1651 views||0 times favorited||29 replies|
11-02-2010 09:36 PM
I got a phone call today from DELTA. They told me their legal department is handling my BBB claim.. my guess is that I wont be hearing back from them for another couple months. Hopefully they are willing to repair the tool, with the proper parts… or buy the tool back, due to its inferior quality..
Here is what I sent them 2mo ago…:
“In early April of this year, I purchased a Delta Bandsaw. The saw worked fine, until late June, early July. At which point, the motor began arcing. I complained. My complaint was never followed up. After about a month, the tracking arm on the saw snapped in half. This effectively rendered it useless. I contacted them again, and was given the number for a repair shop. I called them, and they told me to call elsewhere. When I called a place in Fall River, they never got back to me.
Another month went by, when I emailed Delta to complain, they got “Burns Power Tools” to repair it. This was yesterday. Today I went to use the saw, and upon appling LESS THAN 3/4 tension, the same part, the tracking arm cracked, and bent. Thus effectively rendering it useless again. This time it remained in one piece.
I further went, with the desired resolution:
“I would ask that I be given a refund or Replacement for the defective saw. I thought that I was buying a saw from a reputable company, which is why I went with Delta, since they had been the leaders in Bandsaws since the 1920s. Apparently the quality is now below other brands.
I would sell the saw if I could, but in this market, I would be lucky to see $150 on it… After this mess that I am having, I would like to buy a better brand saw, one this will repair the issue, rather than Postpone it.
In addition, I would like compensation for all of the time that the saw has been down. Being down for almost 30 days. My time is worth alot, and having the main machine in my workshop down, sets me back. Make an offer
The complaint is in “Second Notice” stage.
-- "Ah, So your not really a newbie, but a I betterbie."