|Forum topic by Bob #2||posted 11-02-2010 08:27 PM||2116 views||0 times favorited||34 replies|
11-02-2010 08:27 PM
About a year and a half ago I bought a three step stool for the shop because it was clearly marked for weights up to 300 pounds.
About a month ago it failed on me with the bottom step pulling loose and driving me to the ground.
After much back and forth I coaxed her into calling for supervisor.
She spoke with the supervisor on her telephone and when she hung up she told me to go to the ladder department and pick up a replacement.
She refused to even look at this document and had insisted no bill no refund.
There were no replacements. Just more step stools like the one I purchased an all still marked as supporting 300 pounds.
To be honest, it was more than I had expected. I would’ve preferred my money back or store credit toward the purchase of a better product.
Not only did they take care of me with respect to returning my defective product by issuing a prepaid call tag but in addition they shipped my replacement product by next day service to my door.
This new product is without question top-of-the-line and I was astounded at the detail and craftsmanship this little ladder has.
Lesson learned here is quite simply do not shop at low end stores that carry cheap toasters , cheap bicycles, cheap shoes, cheap tires and carloads of miscellaneous crap imported and sold to the lowest bidder. I am cured!
Pictures I’ve included pretty much speak for themselves.
In this day and age it’s great to feel that there are still manufacturers out there willing to step up to the plate when problems occur.
As for the retailer, I have had in the past, experienced unrewarding and disappointing service on bicycles, auto repairs and now the step stools
It is highly likely that I will ever return to their stores in my lifetime.
-- A mind, like a home, is furnished by its owner