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Forum topic by RMH posted 10-24-2010 02:58 AM 941 views 0 times favorited 2 replies Add to Favorites Watch
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16 posts in 3171 days

10-24-2010 02:58 AM

I’d like to share a positive experience I had with Rikon Tools recently.

I bought this Rikon model 20-110 6” jointer a llittle over three years ago when it was on sale at Woodcraft. Since new I have found this tool to be very diffficult to keep the fence adjusted 90 degress to the table. I really haven’t used it all that much until recently when I received a good deal of rough sawn lumber. I finally got so frustrated I took a hard look at the fence and discovered it was .010 bowed and .011 twisted. It had to be like that since new.

So, I called Rikon to plead my case and spoke with a very helpful young guy named Rod. With no hesitiation and the tool being 1 1/2 years out of warranty they sent out a brand new fence at no cost. It arrived, and once installed all is good.

This is my only Rikon tool and my first experience with their customer service. They really stood behind their procuct here. Hats off to them.

-- Ron in central Ohio

2 replies so far

View mcase's profile


446 posts in 3158 days

#1 posted 10-24-2010 05:30 AM

Its great to hear this. Thats how to get and keep customers. I have a delta floor model Drill press which saw very light use. It has a ridiculous amount of slop in the quill and the switch went when it was a few months out of warranty. Think Delta would send me a dinky little switch – Nope. But Rikon sent you a big part, a fence, a year and a half out of warranty. Well there’s food for thought here. In the past, Grizzly has taken care of me and evidently Rikon would too. Delta is selling more and more junk and won’t take care of me. Well I will be putting Rikon on my seriously consider list and moving Delta onto the probably never again list.

View flatboarder's profile


100 posts in 2885 days

#2 posted 10-24-2010 07:48 AM

This is Good news I just had a similar expierence with Delta. We as americans can change the way business is done here in our country. Keep America Green Bring Money. Industry, Industry, Industry

-- Ive cut this board three times and its still too short?

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