|Forum topic by RMH||posted 10-24-2010 02:58 AM||818 views||0 times favorited||2 replies|
10-24-2010 02:58 AM
I’d like to share a positive experience I had with Rikon Tools recently.
I bought this Rikon model 20-110 6” jointer a llittle over three years ago when it was on sale at Woodcraft. Since new I have found this tool to be very diffficult to keep the fence adjusted 90 degress to the table. I really haven’t used it all that much until recently when I received a good deal of rough sawn lumber. I finally got so frustrated I took a hard look at the fence and discovered it was .010 bowed and .011 twisted. It had to be like that since new.
So, I called Rikon to plead my case and spoke with a very helpful young guy named Rod. With no hesitiation and the tool being 1 1/2 years out of warranty they sent out a brand new fence at no cost. It arrived, and once installed all is good.
This is my only Rikon tool and my first experience with their customer service. They really stood behind their procuct here. Hats off to them.
-- Ron in central Ohio